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Unibet client crashes while I'm playing

Hello,I was playing 4 cash tables today when suddenly every table turned white and the "blablabla stopped working" message appeared and I had to close the client,and all the money I had invested in the hands I could have lost/did lose(I didn't check).The same thing happened twice yesterday.My computer runs on windows 7 and I have no problems with crashes on any other poker room. 

27 Comments
Rank 18

Happens to me exactly the same as well from time to time. I play 4 tables at once (SNGs and MTTS). From time to time it happens that once I close a table because the SNG or MTT is over, while still playing the other 3 tournaments, I get the white screen of death. Shortly before that, I can still see the action at the table but clicking the buttons doesn't work anymore. I then have to restart the software.

That's a really annoying bug, especially if you're heads-up...

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Rank 12

I have the same problem! I thought that the reason was in my PC. It doesn't worrying me a lot, but anyway it happens at least once every one-two days.

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Unibet Poker Expert

@123player, @WuDu@yarik_gr would you be able to send us the following to contact@unibetcommunity.com?

Poker_log.txt (C:\Users\<user>\Documents\Unibet Poker)

dxdiag screenshots

1. To run dxdiag press windows key + R and enter dxdiag

2. Please take a screenshot of 'System' and 'Display 1' tabs.

Cheers

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Rank 12

@Unibet-Cédrick I sent you all you need. Seems like I will agree with @WuDu Last time it happend when I closed one of four tables.

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Unibet Poker Expert

@yarik_gr thanks for that. It has been sent to our IT dep we'll get back to you asap.

Cheers

Rank 2

@Unibet-Cédrick Sent as well to email

Rank 6

Having a similar issue with the client. Out of a sudden but mostly at the time I get or just got my pocket cards, the client hangs for 1-2 seconds and woops, all windows of unibet closes. No error messsage. This happened twice yesterday and already once today.

@Unibet-CédrickI've sent dxdiag.txt and Poker_log.txt to contact@unibetcommunity.com

 

Edit: I've also found some crash-reports for Unibet Poker 2.0 in "c:\ProgramData\Microsoft\Windows\WER\ReportArchive\". I have sent them in a follow up email within a zip-archive.

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Rank 10


Same here, when I close 1 of the SNG tables  i see message "Unibet stopped working" message. Happens few times per month.

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Unibet Poker Expert

@123player@Janek@ItMeJoe@yarik_gr@WuDu thanks guys for sending us your reports. Did anyone of you experience this bug before latest release (v2.11.0) or did it start this month?

Cheers

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Rank 12

@Unibet-Cédrick I did not pay a lot of attention to it, but for sure I have this problem more than a month.

Rank 6

@Unibet-CédrickI actually started playing with this version, so I can't speak for previous builds.

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Rank 18

@Unibet-Cédrick

It started way before 2.11.0. I cannot put it in exact numbers, however it has to be in the region of the last 6 months. I've played here since April 16 using the same system and I didn't have that problem last year.

Rank 16

I'm getting these crashes a lot too while playing SNG's, same when I close a table that just finished. When I was playing purely MTT's they happened rarely, maybe once a couple of days, but with SNG's it's all the time. 

And yeah it's an old problem that never went away.

Rank 10

i had several crashes weeks a go while playing cash game...if i opened more then 2 tables i crashed!

i was running 'ok' i mean my hand holded vs random agression...but since all these streak of crash i ran more into set up ect to be honest i think is't about adjusting your handicap into the game you are playing then...it crash !

im proud to say...i crashed A LOT lol  they' couldnt find a crash for me since then...off the chartsss Smile lol

Rank 6

Just as a headsup, I played the past 3 days now with compatibility mode set to Windows 7 and start as admin and I had none crashes since then.
I'm on Windows 10 Creators Update (1703)

Maybe it helps someone, with compatibility mode it seems to work.

Rank 6

Actually, I have to admit it's not working. Unfortunately I've had another two crashes Sad

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Rank 10

i had 5 crash on the bubble of the odysee in a space of 8 minutes...ofc i didnt make it lol 

im not sure i would pay 15euro to play a game that crash when it matter....i mean im sure i dont want to play in these condition...whats the point?

 couldnt do much about it ,beside taking it in consideration when i logon on unibet sunday evening....

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Unibet Poker Expert

Hi guys,

Sorry to hear about all the issues but I can confirm that we're still looking into what could be causing these crashes. If you haven't sent your:

Poker_log.txt (C:\Users\<user>\Documents\Unibet Poker)

dxdiag screenshots

1. To run dxdiag press windows key + R and enter dxdiag

2. Please take a screenshot of 'System' and 'Display 1' tabs.

to contact@unibetcommunity.com then I would kindly ask you to do so.  I'll give an update as soon as I hear from the devs.

Cheers

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Rank 9

Any updates on this? Or maybe someone has found a solution?

I have been experiencing the exact same problem for a long time. Usually happens when closing a window of a SNG.

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Rank 10

3 crash today so far...i can't tell why ..beside when im playing more then 2 tables

my set up is realy standar ! window 7  icore7  350ghz12 go ram graphic cards radeon hd 7700<<<<<wihch need a serious update LOL im gonna add 16 go of ram for christmas ! Very Happy

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Unibet Poker Expert

@Pyro @pittpitt

Sorry guys but I haven't got any update yet. Just contacted devs again checking if they have anything to report.

I've requested higher priority on this issue so hopefully we can get a solution/fix very soon.

Cheers

Rank 10

@Unibet-Cédrick

ok Sad this issue turn out to be a big one for me...i crashed 15 to 20 times in the course of 2:30 of play in mtt !

i dont want to putt myself in trouble i shy away a little untill is't more steady

 

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Unibet Poker Expert

@pittpitt

Really sorry to hear about this Sad

It would be really helpful if you could send us the following so we can check your computer activity individually.

Poker_log.txt (C:\Users\<user>\Documents\Unibet Poker)

dxdiag screenshots

1. To run dxdiag press windows key + R and enter dxdiag

2. Please take a screenshot of 'System' and 'Display 1' tabs.

Please send it to contact@unibetcommunity.com.

Sorry for any inconvenience.

 

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Rank 10

i can't find all those information for you !!

but when i am about to bet to win a pot or to just call down dead money ...i crash 

what can i add,just disgusting stuff...hats off to evils in hell  

 you guys own me 5 high five

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Rank 6

I have same problem with poker client- client crush mostly when i am dealt 1st hand or after 1st hand. I sent those screenshots to contact@unibetcommunity.com, hope this will be resolved in some reasonable time frame.

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