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Unibet client crashes while I'm playing

Hello,I was playing 4 cash tables today when suddenly every table turned white and the "blablabla stopped working" message appeared and I had to close the client,and all the money I had invested in the hands I could have lost/did lose(I didn't check).The same thing happened twice yesterday.My computer runs on windows 7 and I have no problems with crashes on any other poker room. 

15 Comments
Rank 17

Happens to me exactly the same as well from time to time. I play 4 tables at once (SNGs and MTTS). From time to time it happens that once I close a table because the SNG or MTT is over, while still playing the other 3 tournaments, I get the white screen of death. Shortly before that, I can still see the action at the table but clicking the buttons doesn't work anymore. I then have to restart the software.

That's a really annoying bug, especially if you're heads-up...

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Rank 10

I have the same problem! I thought that the reason was in my PC. It doesn't worrying me a lot, but anyway it happens at least once every one-two days.

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Unibet Poker Expert

@123player, @WuDu@yarik_gr would you be able to send us the following to contact@unibetcommunity.com?

Poker_log.txt (C:\Users\<user>\Documents\Unibet Poker)

dxdiag screenshots

1. To run dxdiag press windows key + R and enter dxdiag

2. Please take a screenshot of 'System' and 'Display 1' tabs.

Cheers

0 Likes
Rank 10

@Unibet-Cédrick I sent you all you need. Seems like I will agree with @WuDu Last time it happend when I closed one of four tables.

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Unibet Poker Expert

@yarik_gr thanks for that. It has been sent to our IT dep we'll get back to you asap.

Cheers

Rank 2

@Unibet-Cédrick Sent as well to email

Rank 6

Having a similar issue with the client. Out of a sudden but mostly at the time I get or just got my pocket cards, the client hangs for 1-2 seconds and woops, all windows of unibet closes. No error messsage. This happened twice yesterday and already once today.

@Unibet-CédrickI've sent dxdiag.txt and Poker_log.txt to contact@unibetcommunity.com

 

Edit: I've also found some crash-reports for Unibet Poker 2.0 in "c:\ProgramData\Microsoft\Windows\WER\ReportArchive\". I have sent them in a follow up email within a zip-archive.

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Rank 10


Same here, when I close 1 of the SNG tables  i see message "Unibet stopped working" message. Happens few times per month.

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Unibet Poker Expert

@123player@Janek@ItMeJoe@yarik_gr@WuDu thanks guys for sending us your reports. Did anyone of you experience this bug before latest release (v2.11.0) or did it start this month?

Cheers

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Rank 10

@Unibet-Cédrick I did not pay a lot of attention to it, but for sure I have this problem more than a month.

Rank 6

@Unibet-CédrickI actually started playing with this version, so I can't speak for previous builds.

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Rank 17

@Unibet-Cédrick

It started way before 2.11.0. I cannot put it in exact numbers, however it has to be in the region of the last 6 months. I've played here since April 16 using the same system and I didn't have that problem last year.

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Rank 15

I'm getting these crashes a lot too while playing SNG's, same when I close a table that just finished. When I was playing purely MTT's they happened rarely, maybe once a couple of days, but with SNG's it's all the time. 

And yeah it's an old problem that never went away.

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Rank 10

i had several crashes weeks a go while playing cash game...if i opened more then 2 tables i crashed!

i was running 'ok' i mean my hand holded vs random agression...but since all these streak of crash i ran more into set up ect to be honest i think is't about adjusting your handicap into the game you are playing then...it crash !

im proud to say...i crashed A LOT lol  they' couldnt find a crash for me since then...off the chartsss Smile lol

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Rank 6

Just as a headsup, I played the past 3 days now with compatibility mode set to Windows 7 and start as admin and I had none crashes since then.
I'm on Windows 10 Creators Update (1703)

Maybe it helps someone, with compatibility mode it seems to work.

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