Unibet Community

Ask questions, get help and enjoy Unibet
cancel
Showing results for 
Search instead for 
Did you mean: 

Unibet App crashes on iPad.... Cant run on PC/browser, wont start in Android

Hi Unibet....

 
I have been playing poker through Unibet for several years now.
Yesterday when I tried to start up my UniBet Poker app on my IPad it just crashed. I get to a login screen, which seems to have been updated, where I have to enter my email address and password. I also have to select my country, but the dropdownbox does not allow me to select anything, even though it seems to be enabled. So when I press login, without selecting a country, the App just crashes. If have tried 1-200 different times, trying al sorts of things... But no luck.
 
So I tried to install your Poker App on my PC, but whenever I try to run that and login, it just says "Trying to reconnect".
 
So instead I tried playing in a browser instead (both Chrome and IE11 on my Windows 10 machine), but it just says "You're logged out"
 
Just tried again in my Android app, and it just never starts up !!
 
So no possibility for me to play any of todays tournaments
 
Same thing happened a year or two ago, where I wrote to the support and they gave me al sorts of BS answers. I have 25 years of experience with software development... I know an error when I see one. So please direct me to a work around for this problem...
With the current situation, I will have to play Poker at a competitor site instead.. This is getting really anoying
I worked fine 2-3 days ago!!!
 
Br
17 Comments
Unibet Poker Expert
Status changed to: Needs Info

Welcome to the community @Tsipras! Sorry to hear about all the issues you're having! 

There's a known issue with the Danish poker login on mobile (starter Friday afternoon when we switched to a new login flow). It's being worked on as I write this, and last word is that it should hopefully be fixed today, but can't guarantee anything. You can try mobile web in the meantime (it's still under development, but it's playable): https://www.unibet.com/poker/poker-browser-new

There're no known issues with the desktop application nor web, so I'd love some more info about those issues. Please describe step by step what you do and what happens. It says you're logged out, if you go to: https://www.unibet.com/poker/poker-browser-new? What if you actually log out and then access the url?

The more info you can give, the easier it'll be to get it fixed Smile

0 Likes
Rank 5

Ok, I will try to explain. Here is what is happening on my PC

1. Start the application

2. Enter the email adress as requested (a DK flag is displayed, so no need to select anything in a dropdown box, which I have to do on the iPad and on my Android phone). Press enter -> forwarded to next step

3. Enter the DK specific NEMID details and press enter -> forwarded to next step

4.The normal lobby page is displayed dimmed in the background, but on top of that a rotating spinner is displayed with the text below: "Trying to to reconnect" 

5. After waiting for a long time, maybe 5 min, I get the message "You're logged out"

0 Likes
Rank 5

And here is what happens on the web:

1. I go to https://www.unibet.dk/poker and press the button "Spil nu"

2. A new window opens where I have to enter my username, and press the Login button

3. I now have to enter my DK NEMID credentials. After pressing login I am forwarded to the lobby

4. The yellow duck page is displayed dimmed, but on top a layer is displayed with the text "You're logged out"

0 Likes
Rank 5

This is what happens on the mobile phone (Android)

1. Open app

2. Login window displayed. I enter user name/password and press Login

3. Capthca windows is displayed. I select the requested image fields and press 'Confirm'

4. Black screen -> Wait forever... After 10-15 minutes, still nothing happens

0 Likes
Rank 5

And finaly in the iPad:

1. Start the application

2. Login screen is displayed. I enter email and password. There is a "Select country" dropdown, but since it does not allow me to select anything, I just press the "Login" button.

3. The application crashes!

Rank 5

Notice, for all platforms I have uninstalled, removed, deleted, reinstalled a bunch of times.

My normal fee for testing software an writing test reports is 175€ an hour. Please insert this to my account ;-)

Rank 5

And btw.... tried this as well

"It says you're logged out, if you go to: https://www.unibet.com/poker/poker-browser-new? What if you actually log out and then access the url?"

Gave the same result: "You're logged out" :-(

0 Likes
OOO Rank 10
Rank 10

;@Tsipras wrote: 

Notice, for all platforms I have uninstalled, removed, deleted, reinstalled a bunch of times.

My normal fee for testing software an writing test reports is 175€ an hour. Please insert this to my account ;-) 


Laugh LOL =))))))) IT WAS TOO FUNNY 

0 Likes
Unibet Poker Expert

@Tsipras  thanks a lot for all the details! Once you manage to sign in I'll make sure to credit a poker ticket a two (can't offer anything close to the fee you mention though Very Happy)

Let me answer them one by one (I think you take the prize for issues on most platforms at the same time):

- Android. This is a known issue. Still not fixed, unfortunately, but should be soon.

- iOS. Haven't heard of this one before. I've had a look a the iPad numbers for yesterday, and they look completely normal. I don't see anything suspicious in the logs either. However, the issue on Android is also there on iOS, so it's possible that when that one is fixed it'll be working. Will await and see.

- Web. Checking with the devs regarding this one.

- Windows. Any chance you can send me your log file? If I've understood it correctly, I believe the log file will have some valuable information for this one. The log file can be found here: C:\Users\******\Documents\Unibet Poker. You can just copy and paste the content of the file here Smile

0 Likes
Rank 11

The unibet ios app crashes for me too but after it was updated to 12.3.1  Logging with email and password, then back to the home screen.  Waterfall

 

It works on the iphone 7 so far Wink

0 Likes
Rank 11

Being a sysadmin and web guy, billable time is $300/hour. Cash

0 Likes
Rank 5

*** Logging started
[03-07-2019 19:20:24] Unibet Poker 2.31.1.3853
OS : Windows 10
GPU vendor : Intel
GPU model : Intel(R) HD Graphics 530
GPU driver : 11.0
Max texture size: 8192
[03-07-2019 19:20:24] Initializing startup module...
[03-07-2019 19:20:24] Startup file parsed
[03-07-2019 19:20:24] CoherentUI Initialized
[03-07-2019 19:20:24] Startup resources requested
[03-07-2019 19:20:24] Loading common assets ...
[03-07-2019 19:20:24] [CASsetsManager] Texture Atlas atlas_poker_startup successfully loaded. TrnId: 1, uc: 7
[03-07-2019 19:20:24] [CASsetsManager] Texture Atlas poker_loading_screen_animation successfully loaded. TrnId: 1, uc: 220
[03-07-2019 19:20:24] Common assets loading completed
[03-07-2019 19:20:24] Layout created
[03-07-2019 19:20:24] Reading cached settings ...
[03-07-2019 19:20:25] Casino in Poker service initialized
[03-07-2019 19:20:25] Initializing remote assets...
[03-07-2019 19:20:27] Initializing lobby...
[03-07-2019 19:20:27] ASsetsManager] Texture avatar_500.png successfully loaded. TrnId: 2, uc: -1024611584
[03-07-2019 19:20:27] [CASsetsManager] Texture Atlas atlas_poker_common successfully loaded. TrnId: 4, uc: 120
[03-07-2019 19:20:27] [CASsetsManager] Texture Atlas atlas_poker_lobby successfully loaded. TrnId: 4, uc: 30
[03-07-2019 19:20:27] [CASsetsManager] Texture Atlas atlas_normal_cards successfully loaded. TrnId: 3, uc: 55
[03-07-2019 19:20:28] Lobby connected
[03-07-2019 19:20:29] Lobby loaded
[03-07-2019 19:21:47] Synchronized with server time 1562181707 (offset -1)
[03-07-2019 19:21:47] [master] Playerid c92f04aab4b76bce connecting to xc1.sw.relaxg.com
[03-07-2019 19:21:47] [monitor] Playerid c92f04aab4b76bce connecting to exc2.sw.relaxg.com
[03-07-2019 19:21:48] [master] Disconnected, error 8
[03-07-2019 19:21:48] [master] Connection error: 8, start Reconnect
[03-07-2019 19:21:48] [master] Connection state (reconnecting/ok)
[03-07-2019 19:22:03] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:22:04] [master] Disconnected, error 8
[03-07-2019 19:22:04] [master] Connection error: 8, start Reconnect
[03-07-2019 19:22:19] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:22:19] [master] Disconnected, error 8
[03-07-2019 19:22:19] [master] Connection error: 8, start Reconnect
[03-07-2019 19:22:35] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:22:35] [master] Disconnected, error 8
[03-07-2019 19:22:35] [master] Connection error: 8, start Reconnect
[03-07-2019 19:22:50] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:22:51] [master] Disconnected, error 8
[03-07-2019 19:22:51] [master] Connection error: 8, start Reconnect
[03-07-2019 19:23:06] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:23:07] [master] Disconnected, error 8
[03-07-2019 19:23:07] [master] Connection error: 8, start Reconnect
[03-07-2019 19:23:22] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:23:22] [master] Disconnected, error 8
[03-07-2019 19:23:22] [master] Connection error: 8, start Reconnect
[03-07-2019 19:23:37] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:23:38] [master] Disconnected, error 8
[03-07-2019 19:23:38] [master] Connection error: 8, start Reconnect
[03-07-2019 19:23:53] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:23:54] [master] Disconnected, error 8
[03-07-2019 19:23:54] [master] Connection error: 8, start Reconnect
[03-07-2019 19:24:09] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:24:09] [master] Disconnected, error 8
[03-07-2019 19:24:09] [master] Connection error: 8, start Reconnect
[03-07-2019 19:24:25] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:24:25] [master] Disconnected, error 8
[03-07-2019 19:24:25] [master] Connection error: 8, start Reconnect
[03-07-2019 19:24:40] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:24:41] [master] Disconnected, error 8
[03-07-2019 19:24:41] [master] Connection error: 8, start Reconnect
[03-07-2019 19:24:56] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:24:57] [master] Disconnected, error 8
[03-07-2019 19:24:57] [master] Connection error: 8, start Reconnect
[03-07-2019 19:25:12] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:25:12] [master] Disconnected, error 8
[03-07-2019 19:25:12] [master] Connection error: 8, start Reconnect
[03-07-2019 19:25:27] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:25:28] [master] Disconnected, error 8
[03-07-2019 19:25:28] [master] Connection error: 8, start Reconnect
[03-07-2019 19:25:43] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:25:44] [master] Disconnected, error 8
[03-07-2019 19:25:44] [master] Connection error: 8, start Reconnect
[03-07-2019 19:25:59] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:25:59] [master] Disconnected, error 8
[03-07-2019 19:25:59] [master] Connection error: 8, start Reconnect
[03-07-2019 19:26:15] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:26:15] [master] Disconnected, error 8
[03-07-2019 19:26:15] [master] Connection error: 8, start Reconnect
[03-07-2019 19:26:30] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:26:31] [master] Disconnected, error 8
[03-07-2019 19:26:31] [master] Connection error: 8, start Reconnect
[03-07-2019 19:26:46] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:26:46] [master] Disconnected, error 8
[03-07-2019 19:26:46] [master] Connection error: 8, start Reconnect
[03-07-2019 19:27:02] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:27:02] [master] Disconnected, error 8
[03-07-2019 19:27:02] [master] Connection error: 8, start Reconnect
[03-07-2019 19:27:17] [master] Playerid c92f04aab4b76bce reconnecting to xc1.sw.relaxg.com
[03-07-2019 19:27:18] [master] Disconnected, error 8
[03-07-2019 19:27:18] [master] Connection error: 8, start Reconnect
[03-07-2019 19:27:18] [master] Giving up reconnecting after 21 tries
[03-07-2019 19:27:18] [master] Connection state (disconnected/ok)
[03-07-2019 19:27:18] [monitor] Disconnecting... status: 0
[03-07-2019 19:27:18] [monitor] Connection state (disconnected/user disconnected)
[03-07-2019 19:27:18] [monitor] Disconnecting... status: 1
[03-07-2019 19:27:18] [monitor] Connection state (disconnected/ok)

0 Likes
Unibet Poker Expert

@Tsipras, happy to let you know that the Danish login issue on mobile devices has been fixed. For you, that should mean that at least Android is working, and iOS might also work. Still looking into web and desktop.

0 Likes
Rank 5

Sounds great.. Thanks a lot for the progess

0 Likes
Rank 2

Hi, 

I'm having the exact same issue as you report on the iOS app using an iPad.

I re-installed multiple times and it repeats after installation.

Basically, the 'Select Country' dropdown box offers no content, so can't be filled in.  Attempting to log in with email and password then simply causes the app to either crash completely or go to a permanent black screen.

0 Likes
Rank 11

ipad app works normally after app update and assests

 

Happyshy

0 Likes
Unibet Poker Expert
Status changed to: Fixed

Closing this one as per the last comment and as I can't reproduce it and the numbers look fine. If you're still experiencing this, please let me know!

0 Likes