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Unable to identify location

I tried rebooting the router, unplugging/replugging cables, restart, nothing works. What do I do? Thx.

23 Comments
Rank 2

I have the same error. Very frustrating. I want to be compensated. I was in the middle of a game and "lost" connection... Netflix was still going, surfing no problem. Then it started saying trying to reconnect. And now this. wtf!!!! 

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Community Manager
Status changed to: Fixing

Unfortunately it's a general problem at the moment @GoroWins, please see this thread for updates: https://www.unibetcommunity.com/t5/Help-Support/Poker-down-at-the-moment-refund-requests/m-p/70764#M....

/Jeppe

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Rank 3

Also have the same error.  Any possible solutions ?

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Community Manager

@kalfje Please request a refund here and we'll look into it soon as possible: https://www.unibetcommunity.com/t5/Help-Support/Poker-down-at-the-moment-refund-requests/m-p/70764#U....

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Rank 24
Status changed to: Fixed
 
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Rank 26

This happened to me when played the €1 buyin €25 Zenith today @Jeppe-Unibet , @Patric-Unibet , @Ray-Unibet .

retry.png

Rank 27

I'm getting the same error like @psrquack . And if it's not this error, it just disconnect every other minute, so impossible to play.

I'm a very recreational player  but i still get so tilted when i see so many errors with this software. I can't imagine how the ones who play poker almost full time here feel. You "fix" an issue, after that 10 more pop up. This software you have it for 3 years now and it's far from working as it should have been from day 1. Until you manage to solve most of the problems with it, you will need to get a new one , this being outdated. 

The disconnections and the "unable to identify your location" has been happening a lot last night and this morning.

Capture10.PNG

Rank 26

It's very annoying @AndreiBN and we are lucky not trying the app, because as i read the error messeges here they had many issues with that. I don't know what resources are lack at Relax, but such a terrible work should be honored with fire not with long term contract.

Unibet Poker Expert

@AndreiBN I get you're frustrated, but what you're claiming here simply isn't true. We've got +30 bugs less now than when I joined in January, and after this months release we'll have no global - all platforms, all markets - critical bugs left as I see it. 

Please note that the majority of issues you see here on the community are local ones; bad connection on customer end, outdated drivers etc.

In this case it does unfortunately look like we had issues on our end - don't know the rootcause yet - and yesterday Relax had an issue with their ISP which resulted in a lot of disconnects as well - something somewhat out of our hands that we can't do a whole lot to mitigate the impact of. Fortunately, these kind of issues are far from common and only happen a few times a year.

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Unibet Poker Expert

Looks like the issue this morning (started at 08:54 and was working properly again 09:32) was the same as yesterday, so again; it wouldn't really help changing the software vendor. These things happen to all sites occationally; just check Twitter.

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Rank 27

@Stubbe-Unibet , i know your hard work on this and my frustration is more towards Relax, having all those issues in the back of my mind. But i was just pointing out that it happens even if i play on very rare occasions, so from the rec point of view, it's not the greatest experience.

I'm sure you done and keep doing whatever you can to make it as smooth as possible, but still it's  difficult for me to delete all of the Relax problems during those 3 years since you have the partnership with them.

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Rank 26

@Stubbe-Unibet: I think none of those errors are acceptable. If you have more than 30 bugs in your software that shows a poor work on Relax site, and I would not proud for that.

Btw, could you please credit my account with the buyin please, because I was blinded out? Thanks.

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Unibet Poker Expert

@AndreiBN, I totally get that, and I understand your post was written in frustration. If you haven't played for a while and then started playing yesterday, the timing is indeed very unfortunate, but as I said above, it's not a case of the Relax servers crashing, the code being badly written etc.

@psrquack not sure you read my posts. I get it's frustrating and you don't want to see that error message, but please keep in mind what I just wrote above Smile

Now that we'll - fingers crossed - have all the critical MTT issues fixed this month, my next area of focus will be the mobile experience and more specifically mobile sessions and disconnects.

Rank 26

@Stubbe-Unibet: sorry, but not sure you read my posts. I don't care others, because if I fail an exam I wouldn't feel better if others couldn't do that.

I also don't care the reason of the bugs, I only want a smooth running system. Relax developed a sofware with 30+ bugs, and you let it to the players. That's shame. You can't be proud neighter on it nor the fixing of the bugs, because it's not a honor, it would be normal service offering customer a bugless client.

Btw, where could I claim my buyin back?

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Unibet Poker Expert

@psrquack, you're oversimplifying things to a meaningless extent and there's no point in me commenting further on things, when that's your stance. 

Every poker app, every game, every complex application ever developed had bugs in it's infancy stage and when you have monthly releases there'll be bugs, forever. I'm proud of how far we've come with the bugs since I started. There is no such thing as a bugfree client. We should have less bugs, also less than we have after the next release, but completely free of bugs we'll never be. 

Unibet Poker Expert

Waiting for confirmation on how we'll deal with the compensation

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Rank 10

That's why yesterday almost broke my second mouse this year LaughLaughLaugh i thought it's because i didn't do my meditationAngel

Rank 26

@Stubbe-Unibet:

"@psrquack, you're oversimplifying things to a meaningless extent and there's no point in me commenting further on things, when that's your stance."

Yes, now I know your point of view and also think the conversation is over but do you know what is still in progress?

The disconnection.Thumbs Up It's funny, isn't it?

daily routine.png

 

 

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Rank 9

My too

Rank 26

@Stubbe-Unibet  : Could you please tell me when will I recieve my refund?

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Unibet Poker Expert

@psrquack you got 100 BP Smile

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Rank 26

@Stubbe-Unibet: could you double check please? Didn't receive any points.

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Rank 26

@Stubbe-Unibet: Got it, thanks.

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