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The betting application doesn't load

The betting application (android) doesn't load, i've uninstalled and reinstalled the app quite a few times but with the same result. My phone is up-to-date and tried with both Wi-fi connection and 4G connection. Also, i've tried the poker app and it works perfectly. I'll attach a photo with my problem.

asd.png

10 Comments
Unibet Poker Expert
Status changed to: New

@Max-Unibet one for you Smile

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Moderator
Status changed to: New

Hi @flomanzew, welcome to the Community.Smile 
Can you please post a bit more inforamtion about your phone? A screenshot of the "about" tab in your device's settings and the exact make and model should be enough. Based on that we should be able to look into it.  

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Moderator
Status changed to: Needs Info
 
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Rank 3

Hi, @Ray-Unibet  and thank you. It is an Samsung Galaxy S6 model SM-G920F. 

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Moderator
Status changed to: Investigating

Thanks for the aditional info @flomanzew Smile I've contacted our devs with these details and we're pending feedback. Just to confirm, you are still unable to load the app right?

/Ray

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Unibet Sportsbook Expert

Hi @flomanzew We have raised it to our devs but in the meantime, could you please try to uninstall the app, to clear your cache and cookies before reinstalling the app? This could be helpful in most of the cases. Anyway, it has been raised and will be checked by our devs and we will get back to you. 

Here is a link that could help you to clear cache and cookies on your Galaxy S6 : https://support.bell.ca/mobility/smartphones_and_mobile_internet/samsung-galaxy-s6.how_to_clear_the_... 

Max.

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Rank 3

@Ray-Unibet that's right, Ray, it is still not working even after clearing my browser's cache and cookies and reinstalling the app, as @Max-Unibet suggested.

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Unibet Sportsbook Expert

Thanks for your update @flomanzew. We will investigate and get back to you as soon as possible. 

Thanks,
Max

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Rank 3

@Max-Unibet I do not know if the devs made any changes, but the app works now. Thank you for your help.Screenshot_20190416-124944.png

 

Moderator
Status changed to: Fixed
 
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