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Table did not open when MTT started

19th Dec at 14 CET the €100 GTD DeepStack Bounty table did not open automatically when the MTT started. I noticed the issue at 14:15, checked the tournament lobby, it looked normal and was working (no blackscreen/whitescreen/freezing), but I could not open the table after clicking the "Open table" button either. Probably not important, but I used the 1€ MTT ticket for registering (that I got from Unibet advent calendar mission today) and registered several hours before the start.

Closing and reopening the client worked and the table popped up like normally after login.

 

 

9 Comments
Rank 25

@Ametrine This happens a lot also when i play on web browser ( the New Client i can't even make it to open ) and i always have to close all Unibet pages,re-open them and maybe ,if i get lucky,the 3rd or 4th times it works.

Even if i go to the lobby and try to click on "Open table" nothing happens.Saturday i lost 10 euro ( buy-in for a MTT) because of this,registered by mistake,and could not unregister when it was like 5 minutes before it started.So by the time i managed to open again everything,the tournament was already in play,so good bye 10 euro...

Unibet Employee
Status changed to: Investigating

Thanks @Ametrine,

Did that ever happen to you before? Also were you playing on other tables at the same time? 

The "OPEN TABLE" button is greyed out when the table is already opened (and therefore not clickable) and not greyed out when the table is closed. Do you remember what it was for you? Just trying to figure out if the system thought that your table was opened even though it wasn't. 

 

Unibet Employee
Status changed to: Investigating
 
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Rank 21

@Chris-Unibet First time that this has happened, no other tables were open, button was greyed out 

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Unibet Employee
Status changed to: Investigating
 
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Unibet Employee

Hi @Ametrine,


Did that ever happen since? And does it happen again on v 2.2.0 released today (31st January)?

Rank 21

@Chris-Unibet Has not happened again since Smile

Unibet Employee
Status changed to: Delivered

Thanks, there's still a ticket for our provider QA to test it further but I'm closing that thread for now. 

Rank 16

It still happens very frequently, at least in the browserversion. I have to reload and lose blinds all the time  Sad

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