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Stuck in loading screen (poker)

It works fine to log in to unibet.com, but when I press the "Play now" button to play poker, the popup screen comes up and get stuck in the loading screen. When I use the pc app, it just get stuck in a white screen after I log in. I don't get any errors.

*** Logging started
[01-09-2017 12:05:54] Unibet Poker 2.9.0.76
OS : Windows 7 SP1
GPU vendor : AMD
GPU model : AMD Radeon HD 7800 Series
GPU driver : 11.0
Max texture size: 8192
[01-09-2017 12:05:54] CoherentUI Initialized
[01-09-2017 12:05:54] Casino in Poker service initialized
[01-09-2017 12:05:54] Initializing startup module...
[01-09-2017 12:05:54] Startup file parsed
[01-09-2017 12:05:55] Startup resources requested
[01-09-2017 12:05:55] Loading common assets ...
[01-09-2017 12:05:55] Common assets loading completed
[01-09-2017 12:05:55] Layout created
[01-09-2017 12:05:55] Reading cached settings ...
[01-09-2017 12:05:56] Initializing remote assets...
[01-09-2017 12:05:56] Initializing lobby...
[01-09-2017 12:05:57] Lobby loaded
[01-09-2017 12:08:00] Application exit requested
[01-09-2017 12:08:00] Application terminating
*** Logging started
[01-09-2017 12:08:01] Unibet Poker 2.9.0.76
OS : Windows 7 SP1
GPU vendor : AMD
GPU model : AMD Radeon HD 7800 Series
GPU driver : 11.0
Max texture size: 8192
[01-09-2017 12:08:01] CoherentUI Initialized
[01-09-2017 12:08:01] Casino in Poker service initialized
[01-09-2017 12:08:01] Initializing startup module...
[01-09-2017 12:08:01] Startup file parsed
[01-09-2017 12:08:01] Startup resources requested
[01-09-2017 12:08:01] Loading common assets ...
[01-09-2017 12:08:01] Common assets loading completed
[01-09-2017 12:08:01] Layout created
[01-09-2017 12:08:01] Reading cached settings ...
[01-09-2017 12:08:03] Initializing remote assets...
[01-09-2017 12:08:03] Initializing lobby...
[01-09-2017 12:08:04] Lobby loaded
[01-09-2017 12:13:32] Application exit requested
[01-09-2017 12:13:32] Application terminating
*** Logging started
[01-09-2017 12:13:45] Unibet Poker 2.9.0.76
OS : Windows 7 SP1
GPU vendor : AMD
GPU model : AMD Radeon HD 7800 Series
GPU driver : 11.0
Max texture size: 8192
[01-09-2017 12:13:45] CoherentUI Initialized
[01-09-2017 12:13:45] Casino in Poker service initialized
[01-09-2017 12:13:45] Initializing startup module...
[01-09-2017 12:13:45] Startup file parsed
[01-09-2017 12:13:45] Startup resources requested
[01-09-2017 12:13:45] Loading common assets ...
[01-09-2017 12:13:45] Common assets loading completed
[01-09-2017 12:13:45] Layout created
[01-09-2017 12:13:45] Reading cached settings ...
[01-09-2017 12:13:46] Initializing remote assets...
[01-09-2017 12:13:47] Initializing lobby...
[01-09-2017 12:13:48] Lobby loaded
[01-09-2017 12:22:31] Application exit requested
[01-09-2017 12:22:31] Application terminating
*** Logging started
[01-09-2017 12:24:16] Unibet Poker 2.9.0.76
OS : Windows 7 SP1
GPU vendor : AMD
GPU model : AMD Radeon HD 7800 Series
GPU driver : 11.0
Max texture size: 8192
[01-09-2017 12:24:16] CoherentUI Initialized
[01-09-2017 12:24:16] Casino in Poker service initialized
[01-09-2017 12:24:16] Initializing startup module...
[01-09-2017 12:24:16] Startup file parsed
[01-09-2017 12:24:16] Startup resources requested
[01-09-2017 12:24:16] Loading common assets ...
[01-09-2017 12:24:16] Common assets loading completed
[01-09-2017 12:24:16] Layout created
[01-09-2017 12:24:16] Reading cached settings ...
[01-09-2017 12:24:18] Initializing remote assets...
[01-09-2017 12:24:18] Initializing lobby...
[01-09-2017 12:24:19] Lobby loaded
[01-09-2017 12:25:36] Application exit requested
[01-09-2017 12:25:36] Application terminating
*** Logging started
[01-09-2017 12:54:45] Unibet Poker 2.9.0.76
OS : Windows 7 SP1
GPU vendor : AMD
GPU model : AMD Radeon HD 7800 Series
GPU driver : 11.0
Max texture size: 8192
[01-09-2017 12:54:45] CoherentUI Initialized
[01-09-2017 12:54:45] Casino in Poker service initialized
[01-09-2017 12:54:45] Initializing startup module...
[01-09-2017 12:54:45] Startup file parsed
[01-09-2017 12:54:45] Startup resources requested
[01-09-2017 12:54:45] Loading common assets ...
[01-09-2017 12:54:45] Common assets loading completed
[01-09-2017 12:54:45] Layout created
[01-09-2017 12:54:45] Reading cached settings ...
[01-09-2017 12:54:46] Initializing remote assets...
[01-09-2017 12:54:47] Initializing lobby...
[01-09-2017 12:54:48] Lobby loaded

5 Comments
Rank 4

Update: Restarted the pc and now it work on browser, but still doesn't work on the pc app.

0 Likes
Unibet Sportsbook Expert
Status changed to: Investigating

Thanks a lot for cooperating, @Grevie. I'll forward this to the poker team. They've been quite busy the whole day though so I'd be surprised if they have time to solve it right away Sad I'll get back to you as soon as I have an update.

In the meantime, could you please share some details on the device you're using. Would be great if you could post a screenshot of the following:

Technical details about the device you're using

  • If you're on Windows, simply search for an application called "dxdiag". Open the application and take a picture of the tabs called "System" and "Display".
  • If you're on a Mac, click the Apple icon in the top left corner and then click the top option "About This Mac". A new window should open with some technical details about your unit. Get a picture of these details.
  • If you're using an Android device, go to "Settings". At the bottom you should see "About phone"/"About tablet". We need to know the Android version as well as what device you're using.
  • Are you using an iPhone or iPad, go to "Settings" -> "General" and then tab "About". Here you should see "Version", which is the only information we need.

 

0 Likes
Rank 4

I addes a picture of all the info that is written in the "bug report guide". Seems it didn't got uploaded.

Here it is atleast.

 unibet error.jpg

0 Likes
Unibet Sportsbook Expert

 @Grevie Could you please to try to log in via this link and take a screenshot of what happens:

https://www.ubpokergate.com/poker/client/login?client=relax

0 Likes
Rank 4

I logged in via that link and all I got was a blank screen.

 unibet error 2.JPG

0 Likes