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Sportsbook fail again...

It happens again. Keeps telling me that I´m not logged in but I AM! Almost impossible to place bets. REALLY frustrating during matches Sad

 

....and now I cannot login at all...  Sad Sad Sad

43 Comments
Rank 18

Anyone else that got this problem?

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Rank 24

Finnish site seems to work just fine, deleting cookies&cache might help? Or not....

Rank 18

@Livertool: I have tried that but thank`s anyway.

Rank 18

I guess it has something to do with the servers getting overloaded and I would like Unibet to do something about it before next VM-games starts. Please??? It really gets me frustrated Sad   @Jeppe-Unibet or any other with knowledge about this?

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Rank 27

Happens this again....it was all this week from time to time , but tonight is was really annoying. Being loged out every 10 seconds it makes betting impossible. It was reported in the past, but guess, it is back again. @Jeppe-Unibet . 

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Community Manager

@AndreiBN The whole night, and from pc?

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Rank 27

@Jeppe-Unibet , Yes, in the last 3 hours at least. Even at this minute it just kick me out after a few seconds. Yes, from my laptop.

Capture.PNGCapture1.PNG

 

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Community Manager

@AndreiBN Yes I'm seeing it now, apologies for the trouble Sad

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Community Manager

exp1.PNGexp2.PNG

These are the ones I'm getting at the moment as well.

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Rank 27

Yeah, exactly. And of course im logged in, but after a few seconds it gives me this message. Losing to many important good odds due to this. And it has been this week , but not that often...And last year it had a period of time when it lasted 6 days for me.

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Community Manager

@AndreiBN It seems much better now, we'll follow up on it with the sportsbook and hopefully they can fix this for the long term.

/Jeppe

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Rank 27

@Jeppe-Unibet , No it is not. I just gave up on logging in. Still the same..Whatever...

Rank 26

Two days ago I also had similar issue, but fortunately it has been solved after some login.

FUP Rank 9
Rank 9

First of all i think Monique did a great job. Not her fault....

Same thing happen me today I tried for 5min to cashout but to no luck at all. I logged in and tried as quick as i cud to open my bets and then boom i was logged out. I blame unibet for this and i expect them to give me back my money because i was on the helpchat at the same time asking them to fix it and why the f...k not I cudn't cashout when I cud cashout with a nice profit before i ofc got logged out time after time. Still haven't heard from them on mail and i regret not using the national lottery system today. I think it's amatur that they did not fix the bugs from a couple of days ago when i had some of the same problems only then I did a bad bet i cud only blame myself. But this time FFS i tried to cashout with a nice profit and then planning to go all inn on Bayern. BUT ofc WHyyyyyyyyyyyyyyyyyy today! Very very angry and not cool at all from unibet. I hope they fix this and compensaite at least me and the rest who just tried to do the right thing. System failure can not be on our expence. Spes when I'm on the chat at the same time begging the guy to fix it quick as hell. 

Rank 27

@Jeppe-Unibet , It is still happening now...at 3 AM. So over 8 hours of continuous log outs just today. For someone like me, who uses a lot "in play" bets, this is a nightmare. And to see how relax you are "taking care" of this bug, which is an extrely priority one, just wow's me, at least.

And like the previous comment said, system failure can not be put on your customer expense and i expect a reasonable resolution for this, for me and for all who were affected by your provider. Besides the all the good value lost, you have to think about the frustration that your customer have to take , due to this problem. 

Like i've said before, this is not a new one, you have this before, you had this last year for almost a week and in the end , the response was that you have no clue from where the problem comes, you had it a few days ago and all during this week , and still....seems like there is no real concern about something like this from your side ( Unibet, not you guys in the community! ). Reayly disapointed by this! If it's not the Poker client, it's the sports section .

And yeah, if i try to place pre match bets, just to have a chance in those 40 seconds before the system log me out, guess what....all of your pre match selection in tennis are so bad, with just 1 ( one ) option to choose from. Posted about this, but , no reaction.

 

Rank 26

Btw @AndreiBN: I don't know if you also suffered from this bug, but 2 days ago when I watched a live match and changed to to watch other live streamed game and wanted to go back to the first one i faced with black screen and match couldn't be loaded. I had to refresh my browser or logout and login again.

FUP Rank 9
Rank 9

I agree and i expect this to be handled professionally from Unibet. I've never had this problem before and I certainly hope not to ever experience it again. You mention having problems before AndreiBN? How did they compansate you?  

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Rank 27

Yes , @psrquack , seen that before. And also lately, there is a new one. In the list of games, there is a countdown of when the next match will start, but i ve seen this very often this and last week , that some matches are underway for many minutes, but there is still a countdown to when the match it will start Rofl. Don't really bother writing reports about that, cause sometimes it feels just wasting my time. But this one , with the logging outs is just terrible, and like i've said in my previous post, just be top priority for the sports team. Doesn't feel like that tho, so ...more stress and frustration for us , i guess. Smile

Rank 27

Had these a few times before @FUP, that's true. One big issues with this problem was last year, in the summer , i my memory doesn't fail me. Had problems for almost a whole week, and others just a couple of days . Will try and look for the thread. Not quite sure how i was compensate, but the guys here in the community really did the best to solve this for me and to keep me happy, so in this regard i can only appreciate their effort every time. But it is not their fault and and with some issues their hands are tied, so we can only hope...

Guess the problem comes from the provider, Kambi, and they are the ones who should compensate all the players affected by this, ut i really don't know the terms of their contract with Unibet and how they handle this situations, but for us, as customers, we just have Unibet to blame, cause on their site we spend the time and our money.

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FUP Rank 9
Rank 9

How can you not remeber how they compensated you? It's your money we're taking about. Did you have any games in play at that moment? I just wonder because of own situation. I just expect that they give me at least my money back on what put in the games at first place. I can accept loosing the profit. It just irritates me that it all takes so long time to get an answer and my money back. Like now I have to play NHL on an other site. Go Boston!

 

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FUP Rank 9
Rank 9

I've still havent got any answer and I'm still waiting for my money. Anyone else got any or just the same old?

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Community Manager
Status changed to: Investigating

@FUP I realise this was a rather frustrating error that was happening, I tried it myself, but could you please mention the coupon ID of the bet yo were unable to cash out?

/Jeppe

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FUP Rank 9
Rank 9

Yes I've sent you a private message about this.

There seems to be bugs out not as we speak as well for some reason? What's going on unibet? A friend of mine tried to cancel his withdrwalto play some live. But There are some bugs there now. Just a big laugh

 

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FUP Rank 9
Rank 9

Anything @Jeppe-Unibet? Why is this taking UNIBET sa freaking long time?


 

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Rank 26

@FUP: I think I know the reason. Unibet is buying a licence from a provider  so the chain is to and from the issue to the developer is at least 4 people (customer-Unibet employee-providers contact person-real developer) long, and to be honest I don't think the provider has so many free resources to solve this asap. My guess is it will be sorted after a planned update, or not.

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