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Poker client Mac version 2.30.1 crashes

Hi,

I play poker on a Macbook Pro (Unibet client version 2.30.1). When I press exit on a game window (e.g. cash game/S&G or history window) the client crashes.

Could you please help.

11 Comments
Rank 21

Hey @andyvoll , let me call our poker superhero @Stubbe-UnibetPopeye

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Unibet Poker Expert
Status changed to: Needs Info

Thanks for the tag, @cris1285 ! Didn't see this one as it didn't have the poker label.

@andyvoll , thank you for the report and sorry to hear you're having issues! We'll need your log file to investigate this. The log file is a text file you’ll find in the general documents folder, when you’re on a Mac (Poker_log the file is called). I'll send you my email by PM. You can also just paste the last 20 lines from the log file before the client crashed/closed.

It'd also be great with the info shown on this link https://support.apple.com/en-us/HT203001 - further info about your Macbook pro.

Thank you in advance!

 

 

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Rank 18

Hi @andyvoll .... I have exactly the same issue with my iMac if it's any consolation Teardrop

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Unibet Poker Expert

We've got 3 reports thus far. Only thing in common is running on a relatively old version of OSX. We haven't identified the root cause yet, but it has high priority. If possible, I'd recommend to update to a later version of OSX, as I'm confident that'll solve the issue. 

Rank 18

Hi @Stubbe-Unibet  I've updated my Mac to the most recent OSX it can support (Sierra Smirk) but still the same problem with 2.31.1, hope this can get fixed Scared

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Unibet Poker Expert

Thanks for letting me know and really sorry to hear it didn't work! I wasn't aware that only Sierra would be supported - that's the last version for which we've got reports.

Rank 18

Well @Stubbe-Unibet on the plus side I finally got round to updating from El Capitan and can now ask Siri to reopen Unibet when it crashes Cheeky

Unibet Poker Expert

Haha, all worth it then Rofl

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Unibet Poker Expert
Status changed to: Fixing

Happy to let you know that we've identified the issue. If the testing goes as planned, we'll be releasing a fix in the July release.

We switched to another graphics API for OSX, but unfortunately this is causing issues for some older versions on OSX - this change was needed as Apple is gonna stop spporting the older technology. In July we'll be switching back to the old graphics API for these older versions of OSX.

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Unibet Poker Expert
Status changed to: Fixed

@andyvoll , @radge1 sorry it took this long, but a fix should be live with the latest release! Please let me know if it's working for you Smile

Rank 18

Seems to be sorted @Stubbe-Unibet Wink