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[Poker] [Mobile] The login functionality returns User Error: "Unknown Error"

Platform Mobile - Android

App: Poker

Location: Login Screen

STEPS: 

1. Login in the application

2. While you are playing let the phone enter sleep mode/lock it self

3. Unlock the phone and Relaunch application

   The App will request credentials 

4. Enter credentials and click Login

RESULT:

The application will return "Uknown Error" or it will login the application (cause I can see my bankroll) but the login screen is still displayed

 

I am fixing the issue by Force closing the application 

 

(I am sorry if this is a duplicate issue, I have searched for one and coudn't find it)

38 Comments
Rank 10

There is no need for a reward, but you can use us as beta testers before a version is released next itme

 

0 Likes
Unibet Employee

Hi @Nielu

There was no Poker release actually.
But we (as a company) have many different releases each day involving many different elements. It could be that something is affecting Romanian login on mobile poker specifically but that's not an easy one to find out. It's affecting only Romanian players but not everyone is affected. And from the ones affected, some were even able to login from time to time since last week. 
Sorry it takes a long time to find out what's happening. 

0 Likes
Rank 3

I have same issue. I has begun 3-4 week earlier. Sometimes I can login, but most times I can't. Screenshot_20170528-104822.png

 

 

0 Likes
Unibet Employee
Status changed to: Needs Info

Hi @Nielu@clauclaudia@SCOBY@bladee@NMPfan@Spd@GabiSer07@Lupusnk,

We may have identified the issue and made some changes yesterday. Have you seen any improvement? 

Rank 17

@Chris-Unibet,Today has not yet made any trouble


 

Rank 3

@Chris-Unibet, i could log in and play yesterday having no problem. Thank you for your help!

Rank 23
Status changed to: Fixed
 
Rank 10

I don't have any problem to the poker...The problem fixed....Thank you...The best team always resolved the problems,if is the best...😁

0 Likes
Rank 10

A technical problem or it's just a moment error???...Today when I login in my poker account,the cash game and sit&go it's ok but the tournament sectors not work...who have this problem?? I hope it's just for the moment... 

0 Likes
Rank 7

Same thing here, i can see and play cash + sit & go but tournaments are not shown.

Since yesterday, so for me is a semi fix Sad

Rank 23

There was a server update from 04:00-05:00 UTC with tournaments and Sit & Go's being cancelled a bit before that and added again after. Assume everything looks okay now? 

0 Likes
Rank 7

 Yes, everything is working for me. Thank you.

0 Likes
Rank 10

Everything is ok now, thank you guys

0 Likes