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[Poker] [Mobile] The login functionality returns User Error: "Unknown Error"

Platform Mobile - Android

App: Poker

Location: Login Screen

STEPS: 

1. Login in the application

2. While you are playing let the phone enter sleep mode/lock it self

3. Unlock the phone and Relaunch application

   The App will request credentials 

4. Enter credentials and click Login

RESULT:

The application will return "Uknown Error" or it will login the application (cause I can see my bankroll) but the login screen is still displayed

 

I am fixing the issue by Force closing the application 

 

(I am sorry if this is a duplicate issue, I have searched for one and coudn't find it)

38 Comments
Community Manager
Status changed to: Needs Info

Thanks a lot for the report @Nielu, if you could mention the Android version you're using as well, that would be a great help Smile

  1. Open your phone's menu with the menu button. Select "System Settings."
  2. Scroll down towards the bottom of the menu.
  3. Select the "About phone" option.
  4. Check the number under "Android version." The three numbers listed there (for example: "4.0.4") indicate your phone's version.
0 Likes
Rank 7

hello,

i have the same problem since yesterday.

i try to loggin and everytime i get "UNKNOWN ERROR" even if i force close the app or reinstall it Sad

i am using an alcatel pixi 4 that runs android 6.0, nucleu version 3.18.19+

please help me and thankyou in advance.

 

claudia

0 Likes
Rank 17

@Stubbe-Unibet,I have encountered this problem lately, but in the last three days I simply do not open the poker client, write "unknown error "

What's happening, I'm using a sansung galaxy j5 phone version 2016 with android 6.0.1, 2G Ram.I am very upset about this problem that I reported it on Friday and did not get any answer.Because of the upset even on the Friday flow on the twich we did not come in.

When this issue is resolved ?????

0 Likes
Rank 10

This problem I have when I want to connect to the poker...I have Android 4.4.2 but it's work always but the last days not always connect them....and that problem persist to the Android 6... thank youIMG_20170521_100515.jpg

 

 

There write unknown errorThere write unknown error

 

 

0 Likes
Rank 23

Thanks for the information guys! I've forwarded it to the relevant team and hope to have an update latest tomorrow. Will keep you posted Smile

@SCOBY, whenever you encounter a new issue, please create a new bug report, if there isn't already one for the particular issue. If you comment on an existing report that's not related, we might not see it right away, depending on the status of the report.

Rank 16

Same issue here, Android 6.0 , Kernel 3.18.19

Tried re-installing, clearing cache and data, all that jazz.

One thing I see in common is being romanian :P

 

Rank 7

yup, i noticed also that most of us that have this problem are romanians ...

thankfully tonight the app worked from the first loggin so i'm cleared.

all the best ya'll.

0 Likes
Rank 23

Hey guys. There is a new Android prod build with added error codes that should help identify the issue:

https://www.dropbox.com/s/7dv66qu6szx8o5p/UnibetPoker-release-tablet%20%282%29.apk?dl=0

1. Uninstall the current production build
2. Install the above build
3. Come back with full string info on what error code is presented so we can share it with "tech-guys"

0 Likes
Rank 16

The app seems to work today so no errors to show at this point Smile

0 Likes
Rank 7

Yesterday was working, today not so much ...

So i removed the old app, installed the new one from dropbox and i get "UNKNOWN ERROR HBO" ...

I don t wanna be a drama queen but please fix this bug cause is getting on my nervs Sad

 

0 Likes
Rank 10

Yep Uknown error: HBO (or hb) here also. Which is not that big of a deal considering I like AXN

 

but now i can not play poker while i commute to work, no HBO no poker no AXN, life is hard 

Rank 23

Thanks, I've forwarded the information. Will keep you posted.

Rank 16

yup same thing, it was working a few hours ago but now it's not anymore 

Rank 7

Now i can loggin but after 10-20 seconds the app stops working "THE UNIBET POKER APLICATION HAS STOPPED WORKING" or something like that ...

Now i will try to reinstall the dropbox version and see if this persists.

I'll keep u posted.

0 Likes
Unibet Employee

Do you get any number after "UNKNOWN ERROR HBO"? 

0 Likes
Rank 16
Rank 7

So today i mannaged to loggin from the first atempt but after playing one hand the app stopped working and after reentering the user and password all i get is the unknown error hbo ...

So all my day was unknown error hbo ... Please hurry with a solution.

0 Likes
Rank 7

Any bug fix apk for our problem guys? I miss poker ...

Rank 17

@Marco-Unibet.Again this problem ",unkown error".the mobile poker,again again to every day.I have samsung galaxy J5 2016 .2G ram.android 6.0.1 and every day say unkown error.How play me poker ?

0 Likes
Rank 17

@Chris-Unibet.Again this problem ",unkown error".the mobile poker,again again to every day.I have samsung galaxy J5 2016 .2G ram.android 6.0.1 and every day say unkown error.How play me poker ?

0 Likes
Unibet Employee

Thanks for the report @SCOBY. We have a ticket internally but the root cause hasn't been found yet so investigation continues. Sorry for the inconvenience.  

Spd Rank 3
Rank 3

Hello.

sorry for the incovenience? Thats not cool at all. I want to be able to play poker on my mobile, and i can't because you can't find the root problem. So then what can i do next? Withdraw my bankroll and lose me as a client? Ok then. You have a ton of complains about this problem, and still no fix. That' not ok at all. 

I'm using iphone 6 with 9.3.3 ios. Just so you know, i have the same problem, unkown error everyday. Every fcking day. 

0 Likes
Rank 4

Can't login on my phone(samsung s6) can't play poker.

Is time for you guys to fix this problem, it's getting ridiculous...

Screenshot_20170526-154436.png

 

 

 

0 Likes
Community Manager

@Spd @GabiSer07 and all others who's experiencing this bug: I know it sucks and the bug has high priority beacuse as you say, it makes the mobile client not work for you guys - which we don't have an interest in, at all. I won't make a case for whether or not you should move your bankroll, such decisions are personal, but we'll see if we can't do something for you guys once the bug is fixed. 

/Jeppe

Rank 7

Considering all these days with no poker, all the data we lost by downloading and installing, i think a tournament ticket would be a minimum u guys can do to heal the "wound" ... all the best in solving the bug.

0 Likes