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Playing poker. I cant take agressive actions. (Bet/raise)

I have registered to multiple tournaments a couple of minutes ago. And all money spent is litterally dead money due to this bug.
I cant take an agressive action. Which meens that i can both check, call and fold my hands, but i cant raise or bet. 
I have filmed the bug and attatched it to this post.

I would hope to get my tickets refunded aswell.

64 Comments
Rank 21

I'm not saying it doesn't, was just suggesting it easn't affecting everyone.

 

Do the people that can't raise have this issue on all tables? Just MTTs? Just freerolls? Just 6/9 max tables?

Does restarting the client/table do anything? Does changing your alias change anything?

Windows or Mac?

 

Let's try and get some info together for the developers to help try and narrow down the issue.

Unibet Poker Expert
Status changed to: New

A possible workaround is to turn off "play in cents" in settings.

Moderator
Status changed to: New

@BBP, @maverick, @nexiun@Fk & @houstonsaft - refunded the tickets you used yesterday.

@MrBandes & @Nestabear, @houstonsaft & @BBP - normally we don't compensate for issues when playing freerolls, but I've added a €1 MTT to you as a goodwill and just to show our appreciation for your reports.

 

Rank 10

the raise button it`s not working, it`s really anoingDisappointed

Rank 4

I would love to play on Unibet and spend money, but i cant because all my tournaments i have the mentioned problem: I CANNOT RAISE

Please fix this. I dont even need a refund for the money I lost. JUST FIX THE BUG, or i will have to take my cash and play somewhere else, sadly

Important: it only happened in tournaments (freerolls & real money), not in cash games

I tried to fix it by uploading the client again and i took the advice on changing the settings (not playing in cents)

Thank you for a quick reaction

Curliergnome aka PinguinPower

Rank 18

I totally agree with @curliergnome. What use is a ticket when we can't even use the ticket you gave us for appreciation ?

Rank 23

@Nestabear the poker team and the developers are working hard on resolving all the issues, and you've been offered a ticket as an apology. I don't see what more we can do right now? Of course this is extremely annoying, and we're very sorry about the issues.
We all love working for Unibet and are very passionate about the company and making sure your experience is great. There's nothing worse than dealing with unhappy customers, and it's not like we're exactly having a great time with the poker issues currently going on.
I'm not asking you to feel sorry sorry for us, but just understand that everyone is doing everything they can to get it resolved, and this is at least as much of a pain to us, as it is to you Smile

Rank 10

@Marco-Unibet Thank you a lot for understanding our issue. I just tried to play now and switching off the "play in cents" button works in cash games, gotta try in mtt's and sng's too.

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Rank 18

thanx @Stubbe-Unibet, I was just really disappointed about not being able to play in the tourney. The new launch was a bit of a mess. I think Unibet had the resources to run the client in beta for a lot longer to iron out some of the many issues that we are seeing. 

Rank 18

where do you turn off the " play in cents " option ?

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Rank 18

Not to worry, I found it 

 

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Rank 9

Yeah i was playing in cents too.

But in cash games the Raise button is working for me with "playing in cents" turned on.

Thanks for the MTT ticket ! I am looking forward to be able to use it Very Happy

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Rank 18

the " Play in cents " fix works. I can bet & raise again... I was so impressed that my betting button was working again that I bet myself right out of the Weekly Rewards Freeroll LOL 

Rank 3

I couldn't bet and raise  in a PLO-Tourney, simultaneously it worked on a cash-table, though. Restarting the client and the computer did not help. Didn't know the "play in cents" trick then, so can't tell.

I play on an iMac.

I would really like this to work, people. I am really pissed of with stars and I am available to whoever offers a fair game and working software.

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Rank 6

Turning "play in cents" off seems to have fixed the minraise error I had in which I was unable to raise or bet anything else than minimum when typing bet amounts. I tried this fix with a quick SNG and I hope it will work in MTT too.

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Rank 7

I just had this in 3 heads up sng, i want my money back unibet ! this is so dumb who checked this client on go live !!!!!!!!!

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Unibet Poker Expert

Hi @MrBandes,

Regarding the raise button that become unclickable for certain players in certain tournaments, there is a thread here. It will get fixed but in the meantime, the solution is to turn off "play in cents" setting. That should solve it. 

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Rank 7

I appreciate staff at Unibet being passionate about their poker site, but is anybody passionate about their software development? On consecutive weeks there has been a new release which contained a serious bug affecting many users. I worked in software development for over 30 years (not gaming) and in my industry testing was of paramount importance. The cycle would include program development/unit testing/system testing/user acceptance testing. I would assume that the developers would have a fairly good handle of their users' platforms (various windows operating systems etc), so a thorough User Acceptance Test should be possible before the software is rolled out to all of their users? Would anyone at Unibet care to comment on whether this is happening?

Rank 10

I experienced this problem for a number of hands approaching the bubble in the most recent UO Centroll Game#417623137. At one point, I couldn't even Check so I had to Fold, which was very annoying. Unfortunately, I just missed out on a ticket by a few places. I actually paid 10 cents to enter, so if freerollers can have a ticket as compensation, can I have one too please? Thanks for your understanding.

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Rank 6

Unibet guys.... I am not impressed! I only downloaded the unibet client few days ago so I am still getting used to all the features. 

The first issue is that the desktop client on windows remains a blank screen after logging in, but shows a few items at the top including the bell etc, but nothing happens. Ive even tried this after waiting on the blank screen for 20 minutes. Eventually I loaded the browser version and managed to get in, and so far, ive manged to get the desktop client to load properly once yesterday.

However, whats is more frustrating is for the last few days all the check-call-bet-raise buttons was fine until tonight. So my winnings from yesterday, ive just lost in a matter of several hands simply because I could not raise and what it decides to do by itself is FOLD instead!

So now that I dont have enough funds to play any more cash games, I use my SNG ticket. I may as well not bother playing! 

Its only now that Ive managed to find this thread which shows its been common problem recently, but I have no more funds to try the options listed. I also cant risk depositing in case this still continues. 

This is such a shame as I was really starting to enjoy it at unibet, and i hate to say this but its far too annoying and I suppose I best go back to my old trusty "other" poker site.

What is the point in giving out shiny welcome bonuses if they arent even playable? I was playing nice and steadywhilst getting used to everything for the last few days, and BAM, its all just gone within 30minutes because the bet button doesnt work, and it folds on its own!!!

NOT A HAPPY BUNNY!!

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Rank 6

pt 2/2

.... well..... if only I somehow have telepathy skills and knew to come and read this thread before wasting all my balance. My final dollar so i just tried it on a sng and turned off the cents.

And yes, i can now make a bet properly.

Just a bit late though, ive wasted all my shinys to get to this solution.

STILL NOT A HAPPY BUNNY..

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Rank 6

pt 3/3

.. so here goes my third post on the trot.

Yes, turning off the cents worked. But in the middle of my last sng game, with my full house I went all in. I dont know why but i was left with 0.50 and when it was my turn, the same happened and i could not bet this 0.50, which yes idid have cents turned off and so my hand folded again on its own. Of course it naturalky went all-in on the next hand and i was knocked out and again, not only have i lost all yesterdats winnings due to this fault, I also lost my final dollar EVEN after the cents was turned off.

THE BUNNY IS DROWNING HER SORROWS.... 

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Rank 6

I was able to play MTTs today which is nice, no more min raise issue. However I noticed another bug as Jenoffee already said if you raise all-in and you have for example 1600.50 chips, it will only put 1600 in the middle and you are left with 0.50 chips and when multitabling this can lead to a disastrous timeout. On top of that there seems to be players who are abusing this and opening sizes like 60.37 chips or 90.80 chips or what have you. They either think its somehow funny or they want others to make software bug related mistakes and in my opinion that is against the spirit of the game. This bug happens when clicking the 'all-in' button on the client and then the 'raise' button. Im not sure if it would leave chips behind if I would type a raise size bigger than my stack and then press enter from keyboard.

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Unibet Poker Expert

Raise button not clickable sometimes during a tournament: This issue should be fixed in our release next week. In the meantime, if you turn off "play in cents" setting, it shouldn't happen again.

Sometimes 0.5 chip left when all-in in tournamentsWe're unsure if a fix will make it to the next release or not. I'll know more on Monday. If it doesn't make it, that would be included in the last release we'll have in December

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Rank 19

can't go all in.jpg

So annoying when you want to check-raise on the river but the client doesn't let you do that because you don't have 2x the bet of your opponent... Please fix that soon as it's damn annoying and this chips can make the difference in a tournament!

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