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No tourny schedule

This thing happens to me like 1-2 times a week where I open the client, but there is no tournament schedule. Usually I have to open and close the client like 5 times (which is quite a lot you know), before it appears again. Is it just a server problem or what?no schedule.png

51 Comments
Rank 14

Now 14.03 17.51-17.52 CET.

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Rank 15

CURRENTLY EXPERIENCING THE MISSING TOURNAMENT BUG WITH CASH GAMES: 

Screenshot_20190316-144008.jpg

PLAYING ON ANDROID: LOGGING IN & OUT NOT HELPING

Screenshot_20190316-144252.jpg

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XY Rank 19
Rank 19

 

now @Stubbe-Unibet bug.png

 

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Unibet Poker Expert

@XY, so far I've got two log files, and different issues were causing this issue, so it would be a big help, if you could send me your log file as well!

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Rank 14

Now 25.03 13.27-13.29 CET.

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Rank 14

Now 15.04 21.09-21.12 CET.

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Unibet Poker Expert

@comanimal, in the release going out tomorrow, we've added additional info to the log file for this particular issue, so whenever you experience it in the future, please send the log file Smile

Unibet Poker Expert

@comanimal , you haven't had this issue since the last release?

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XY Rank 19
Rank 19

@Stubbe-Unibet you wish... Dissatisfied

I had on Saturday afternoon.Tried to log-in,log--out two times...after a "few minutes",on third attempt,tournaments showed up.

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Unibet Poker Expert

Whenever you experience this, can you send me the log file? Will be a great help, as we can now see more details in the log file (haven't gotten any reports since we updated the log file in the last release, so can't do anything about the issue right now).

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XY Rank 19
Rank 19

I do really appreciate your effort here @Stubbe-Unibet ,but have no intention to cooperate.
Please don't take this personally or as a disrespect,but cant see a point in this "bug reports".
Dont wanna repeat myself like an idiot...

I am sure  most of the bugs still occur,but the customers gave up of reporting them...full shine of those can be see in UOS.
Disconnections every second day,info tab in a mess,bounies not showing up above players head in a fist hand when we are table switched,"replay" option does not work properly (when we "rewind" the hand,picture stucks but sound of chips can be heard),and so on,and so on.

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Unibet Poker Expert

@XY, I'll try to explain each of those, even though it's a bit off topic.

- Disconnections. We can never eliminate these completely, but it has improved significantly since the release with the reconnect fix. The client doesn't manage to reconnect for you?

- Info tab a mess. Not sure what exactly this one is referring to. If it's the current position not shown when changing alias, it's a new one but I expect it to be resolved with the May or June release. If it's the old load issue, it should have been solved this month, but we unfortunately didn't manage. There's a lot of work being done on this one (it's complex and an entire new protocol for larger tournaments is needed) but it should be ready for testing soon.

- Bounty above players head. This one is really old (https://www.unibetcommunity.com/t5/Bug-Reports/Bounty-not-showing-above-avatar-2-3-2/idi-p/77869), and it is so for a reason. It might seem like an easy fix, but it's not. It requires a lot of work, and considering how little impact it has, it's just really difficult to prioritize when there're other more important bugs. It's on the backlog and will be worked on as we solve more bugs.

- Hand replayer issues. I don't remember ever seeing a report related to this, and neither have I experienced it myself, which leads me to the below.

I understand your frustration, but if we're not aware of an issue; because it's not reported, we don't experience it ourselves and the providers QA haven't come across it, it's obviously really difficult (impossible) to fix.

Am I satisfied with the current state of the client? No. Do I think things could move faster? Yes, but there is progress and we will get there Smile

XY Rank 19
Rank 19

"It requires a lot of work, and considering how little impact it has, it's just really difficult to prioritize "

Good that you (team) are spending thoughts and energy into "table design/s" campagne... Cool

It is like putting a brand new furnitures into the house that is about to collapse.

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Unibet Poker Expert

"It requires a lot of work, and considering how little impact it has, it's just really difficult to prioritize "


Wow. The impact is relative to the other bugs/work getting priority. I thought this was obvious. "It requires a lot of work, and considering how little impact it has, it's just really difficult to prioritize when there're other more important bugs".

To make it really simple: when I/we prioritize, we look at the work required (hours and from which teams) vs the impact of the bug.

Good that you (team) are spending thoughts and energy into "table design/s" campagne... Cool

It is like putting a brand new furnitures into the house that is about to collapse.


Would you ask a carpenter to do brain surgery on you? The table designs are solely a task for the graphical designers, and the bounty bug is mostly with server devs and has nothing to do with the design team.

Instead of trying to make wisecracks, let's keep this thread on topic Smile

XY Rank 19
Rank 19

Also,don't know if you would like to open the new bug report,or this one is already reported,but yesterday (in a 1€ Nano) while break was on,time notification disappeared at some point and got replaced with "hand for hand" notification.
Think I already saw this behaviour while ago.
Worth to mention,we was indeed in a "hand for hand" situation.
I guess that "clash" only occurs when "break" and "hand for hand" are at the same point.

Here is your homework for today Wink
Have a nice day! Smile

 

*please transfer,or remove,this conversation/s into appropriate thread/s as they are a bit out of subject.Sorry for that. Angel

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Unibet Poker Expert

Also,don't know if you would like to open the new bug report,or this one is already reported,but yesterday (in a 1€ Nano) while break was on,time notification disappeared at some point and got replaced with "hand for hand" notification.
Think I already saw this behaviour while ago.
Worth to mention,we was indeed in a "hand for hand" situation.
I guess that "clash" only occurs when "break" and "hand for hand" are at the same point.

Here is your homework for today Wink
Have a nice day! Smile

 

*please transfer,or remove,this conversation/s into appropriate thread/s as they are a bit out of subject.Sorry for that. Angel


Now we're talking - this is good stuff Smile haven't heard about this one before. Would you mind creating a new bug report with the info?

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Rank 11

It happened to me also, but only on the mobile app, not on the pc. 

@Stubbe-Unibet  since you are here, no superqualifiers today??

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Unibet Poker Expert

Alright, last message from me in this thread, which is not related to the actual issue.

@XY reported the issue to Relax, but it would be good with a separate bug report.

@Raulescul91, there're some in the client already Smile

XY Rank 19
Rank 19

"Now we're talking - this is good stuff .Haven't heard about this one before. Would you mind creating a new bug report with the info?"

Dont know how that can be good,but I guess you like to collect them. Rofl
I am trying to forget last night,because of that exit hand,therefore cant remember more about this problem. Teardrop

Know only that clock started to countdown,but at some point (less then 2min till the restart) clock dissapired and "Hand for hand" notification took the place.
I was searching some staff on the internet therefore didnt had full attention on this... Sad

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Unibet Poker Expert

@XY, haha, well, happy to get the details so we can get it added to the backlog Wink

I think it'll be alright. If it's something that happens once in a while, we should be able to reproduce it.

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Rank 14

@Stubbe-Unibet Today, 30.04 at 13.25-13.30 CET. I sent the log file to your e-mail.

Unibet Poker Expert

@comanimal , thanks a lot!

XY Rank 19
Rank 19

Also,clock now did not showed up due to disconnection that happened few seconds before the break. 

clock.png

Keep them writing down @Stubbe-Unibet  ...

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XY Rank 19
Rank 19

Here you go @Stubbe-UnibetSmile

clock-hand for hand clash.png

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XY Rank 19
Rank 19

no tourn..png

@Stubbe-Unibet .log is in your PM.