Unibet Community

Ask questions, get help and enjoy Unibet
cancel
Showing results for 
Search instead for 
Did you mean: 
0 Likes

Major bug - One tournament table went black

I think this happened on 15th. I just had so many tournaments running I couldn't post the bug report straight away. Anyways, it happened on my desktop client on windows. I've seen a table freeze on my phone but never on the desktop client. It didn't even refresh when I moved the table around. I had to log out of my client and log in again. Hope you can pinpoint the timeframe from the screenshot. The other tables were working normally. 

I think I lost a little bit of value due to it, maybe timing out from the blinds and folding a few hands I would have liked to play while logging out and in again. But most likely I've benefitted when some technical issues have happened to other players so I don't really feel I'm objectively entitled to anything. But if I lost some value and there is a policy I'm happy to take something minor as it would be bad karma not to take everything you can from the house Very Happy Had great run that day anyways.

@Stubbe-Unibet Do you need anything else or is it a known issue? I also added another minor bug screenshot where you couldn't register to tourneys even though there was time left but I think it is a known issue with some clocks being out of sync. 

bug report 1.pngA minor bug, the tournament clock was out of sync with the site clock and you couldn't register even though there was some minutes time left.A minor bug, the tournament clock was out of sync with the site clock and you couldn't register even though there was some minutes time left.

dxdiag1.pngdxdiag2.png

6 Comments
Unibet Poker Expert

@mastah4 if the log file still got the information from this time, it'd be very useful! Smile

Also, have a look at this driver https://downloadcenter.intel.com/product/81499/Intel-HD-Graphics-4000 Smile your driver for the graphics card is seriously outdated

0 Likes
Unibet Poker Expert
Status changed to: Needs Info

I'll put this as "Needs info". It's possible that it's related to the old GPU driver, so update it and we'll see if it happens again. I haven't seen this one for a long time.

0 Likes
Rank 10

@Stubbe-Unibet I have the log file and it has some data between 8.1. and now. The instruction how to post a bug report didn't include where to send it or then I just missed that piece of information. So where should I send it to? Some email? 

And I'm not 100% sure of the date and no idea about the time. I guess you can count the time when deep impact has 500/1000 blind leves and that number on top of the screen might be a tournament id or something, I guess you know better than I .

Updated the drivers too. But as I have been playing for a while and this issue has never occurred I won't have any idea if the driver update actually worked or if it was just one of a kind issue.

0 Likes
Unibet Poker Expert

You can send it to me by email Stubbe.buchwald@kindredgroup.com Smile when you create a bug report there should be the option to attach files as well, but very easy to miss. Thanks a lot for the detailed report! 

Rank 10
0 Likes
Unibet Poker Expert
Status changed to: Declined

@mastah4  thanks for providing the log file!

There's unfortunately nothing useful in it, in the sense that there're no error messages. Considering it has happened just once on your end, we don't have further reports, and your GPU driver was quite outdated, I'll decline the issue for now. If it happens again, please do let me know in this thread! Smile

0 Likes