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Hand automatically folded when on button in heads up SNGs

I probably get this bug once per day on average and I've only ever seen it when first to act in a heads up SNG.  Basically my hand just gets snap folded by the software. I've not reported it before because it's never cost me anything in equity due to having bad hands when it's happened but thought I best report it this time Smile

Unfortunately I wasn't streaming at the time so don't have it recorded but the hand is 912015260.

bug.PNG

 

5 Comments
Unibet Poker Expert
Status changed to: New

Sorry to hear about the issue. This is one of those we'll need the log file for. I'll send you a PM in a minute.

Thanks for reporting the issue!

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Rank 16

Hi Stubbe, please can you look at hand 929681809, same thing has happened.

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Unibet Poker Expert

@Brocky sorry to hear it happened again, but great with another example! Can you help with the log file as well for this one ? 

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Rank 16

Emailed it to you.

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Rank 10

I had similar problem on 19th, around 18:00 CET - I forgot about it and now I can't find that hand in history (no "Load more" shows up, I can only see hands after 18:30) . I had many tables opened and it seemed like disconnection for a while, but then  all tables except one were working - iirc I was first to act on button with AA and green 'bet' button was not working (I could see the click animation, but there was no action)

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