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First tournament of the day not loading in hand history

I like to check how many hands I play and for how long so after each tourney i check the history, but the first one of the day will not update no matter how long I wait.

Screenshot (2485).png 

It will only update if I click onto something else and then back again. The rest of the day it operates as normal.Wonder

 

13 Comments
Unibet Poker Expert
Status changed to: Investigating

EDIT: I should read the reports properly Smile

Rank 22

Thanks @Stubbe-Unibet must have missed that last report. Thumbs Up

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Unibet Poker Expert

Don't mind the above comment. Didn't read the report properly but just read the title and checked the picture.. Sorry about that. The above was regarding the history being slow.

Is anyone else experiencing this issue? - the history not loading at all for the first tournament of the day.

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Rank 17

Yeah kinda, but it doesnt load the second, third, forth etc either....Screenshot_73.png

Rank 17

Basicly when I reported the issue with it being extremly slow it never managed to show the list off mtts played, but it was also the last time it ever showed any hand history at all. Since then I just get this black screen as in oicture above now matter how long I wait. Time a day or amount of tournaments doesnt matter. 

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Unibet Poker Expert

@triceraatopp, thanks, very useful! Smile

Unibet Poker Expert

No one else with this issue?

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Unibet Poker Expert

We haven't been able to reproduce this one. Can anyone else confirm if they're experiencing it? @GR1ZZL3R  does it still happen for you?

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Rank 22

Yes @Stubbe-Unibet  every day!  Until I click something else and go back to it.

Unibet Poker Expert

@GR1ZZL3R can you help me out with a log file from when you experience this? Will send you my email by PM.

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Rank 10

Yeah the hand history is just unusable , and even if the hands wouldn t take 20 minutes to lead it would still be bad . If the devs lack inspiration im sure the community could come up with ideas on how we can improve it . My Idea is , once you click the Tournament hand history , instead of all of those confusing numbers , all the names of the tournaments you played in a day should be listed . Then you can click on a specific tournament and all the tournament ID s from that mtt should appear . If its not affecting the recs it could also have the cards you had in that specific hand in front of the ID . Smile 

P.S. : I m pretty sure the hand history doesn t really work for anyone , so if someone could get the devs attention towards this problem would be nice .

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Unibet Poker Expert

@Hotzonicu, "unfortunately" the hand history seems to work for the vast majority, but players will a lot of history are having serious issues, which makes the issue slightly more complex and difficult to reproduce. There's a ticket with Relax for the slow hand history, but this issue with the first tournament not showing is not something we can reproduce, and I haven't heard of other customers with the issue.

There's currently no backlog item for improving the history (there's the one mentioned above, but that's for the bug where it's extremely slow or completely fails to load), but I'll be looking this and likely add it for later this year.

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Rank 10

Im sorry for being a little bit salty, thanks for the reply Smile

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