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Fingerprint/biometric login issue on poker app

Esir mentioned an issue with the fingerprint login on iPhone/iOS (https://www.unibetcommunity.com/t5/Bug-Reports/After-app-update-cant-log-in/idc-p/257397#M4172), and I'm curious to hear if anyone else is having trouble with it since last Friday?

"When I open the app it asks me for my fingerprint, I input it and after that a white screen appears briefly, like a web page and after that I am redirected to the credentials page"

8 Comments
Rank 18

I used to get the landscape login screen with touch ID option but for the past week or 2 I no longer get that option, just a portrait option of the username/password box, with no touch ID nor my details saved which is a bit of a hassle when trying to log in after a disconnection on the laptop.  

I also get the downloading assets update every time I load the app these days which I never had before.

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Rank 10

I'm having problems as well. Started playing poker again after several months, and the authentication on the IOS poker app is severely broken. Often requires several attempts before I get in, and right now it's not even working at all anymore. Already tried 10 times. I think I'll reinstall and not turn on the fingerprint auth.

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Unibet Poker Expert

@ViperPP@Esir, how's the login working for you since the last release?

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Unibet Poker Expert
Status changed to: Needs Info
 
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Rank 14

@Stubbe-Unibet Still the same, no improvements. I'll PM you some attachments.

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Unibet Poker Expert

@Esir , we've managed to reproduce this one by using touchid right away when opening the app. The issue happens as the login isn't fully loaded when touchID is used.

Unibet Poker Expert
Status changed to: Fixing
 
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Rank 14

@Stubbe-Unibet Indeed that's where this issue mostly occurs. There's a blank page between the loading animation and the credential screen. A page that was not there a few versions ago, and if you scan your fingerprint during that brief window it will fail to log you in. This does not occur on the main Unibet app (Unibet Sports) and as I said it did not occur before, so I think it has to do with some optimization. Hopefully it will be fixed soon. Thanks!

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