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Client crashes and table freeze

Twice today mid action my cash tables have just frozen dead killing me in the hand. Have never had an issue with this on this site before and am now reticent to be putting money in hands. I had no connectivity issues to any other sites today.

Disappointed

83 Comments
Rank 7

I just registered to a heads up sit and go, did see the first hand and then the client just crashed and disappeared. Opened the client and log in again, the table opens up, shows for a second and disappears. Tried this like 5 times while my buy-in was blinded away. GG

0 Likes
Community Manager

@Kankiparoni Is it still giving you problems?`We've had reports of the client being up and running, I myself can log in again now as well!

I'll make sure to have it checked with the poker team for you to get  new ticket for the SNG and get back to you.

Rank 11

I have a Windows 10 laptop,pretty new,drivers are updated...still, the client freezes and crashes.

Just played for 1h and had several crashes and forgot to count how often my blinds were gone.

Guys,please fix it asap, for now unibet is pretty unplayable.

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Rank 7

I also have a new windows 10 laptop and the desktop client crashes after a couple of minutes of play. It's a real disaster i can't play like this Sad

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Rank 7

Yes it is still crashing, no luck. I can't do the playtesting of the new client for you with my own money.

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Rank 8

Tried the patch, didn't work for me... The browser version doesn't work either, on chrome it just keeps loading, and on firefox it freezes... I hope it will be fixed. Very Happy

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Rank 17

to me it works in chrome, using 8.1 win. The download is not working.

 

to me it works in chrome, using 8.1 win.
The download is not working.

 android very slow work. 

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Rank 7

I have tried the patch you suggested, but it didn't helped me. 

Sorry Unibet, not the best update of client you have done. Veryangry

 

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Rank 14

I've decided not to be negative today...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

but, having spent yesterday alternating between playing the new client on husbands laptop and the browser client on my desktop I'm at a loss for how I'm going to play from now on.
The new sw freezes & crashes too often, hurts my eyes when it is running, although I can see it will be nice when all the bugs are ironed out, for now I can't use it.
The browser sometimes refuses to load and has to be restarted, and I can only play one table at a time, can't check the lobby in a separate window, etc.

The whole point of a beta period is to iron out all the niggles in a new software, taking as long as it takes.
It feels very much as though Unibet simply decided to have a month of beta and then launch on Dec 1st regardless!
I know that poker is only a small part of Unibets' income, and those on older OS are probably a tiny percentage, so effectively we don't matter in the bigger sense.
But that doesn't gel with what I always liked about Unibet, the sense that they do care about customers, that even those of us who only put in the odd fiver are considered.
I feel sort of betrayed, if that doesn't sound too melodramatic Wonder

LD Rank 3
Rank 3

Hi!

A few thoughts on the 2.0.

1. Anyone else notice the client to be a bit heavy on the processor? Two-tabling got my quad core i7 up to 70% and my laptop fan to go mental. Three-tabling went up to 80%. Old client was much lighter even with four tables. I'm on Win10 with 8 gigs of RAM.

2. If I tick the "Fold to any bet" and switch to another window, IMO there really needs not to be a notification sound, when it's my turn at that specific table, as I've already decided to fold.

3. I'd prefer the "Fold to any bet" button to be at the same spot where the "Fold" button would be, so in case the action would come to me before I'd get the click the former, it wouldn't really matter. Now I'd end up clicking somewhere to change the bet size for no reason.

4. Love the new aspect ratio of the tables and the "Challenge-O-Meter" in the corner.

Takes a while to get used to, but not bad at all.

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Rank 10

I downloaded the App on My midrange android and the login doesnt respond when i attempt to press on the login button

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Rank 10

Anyone with win 7 OS playing with the new client? Tell me how you made it work!

I have tried the patch, didn't help. No login box.

Was multitabling cash games with the new web client, works well seems reliable.

No separate lobby and no separate tables is a bit annoying though.

 

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Rank 20

Also, on Win7 Ultimate (x64) and Win8 (x64) with AVG antivirus it works ok...

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Rank 23
Rank 10

LD wrote:

Hi!

A few thoughts on the 2.0.

1. Anyone else notice the client to be a bit heavy on the processor? Two-tabling got my quad core i7 up to 70% and my laptop fan to go mental. Three-tabling went up to 80%. Old client was much lighter even with four tables. I'm on Win10 with 8 gigs of RAM.



Yes I had. I've reinstalled the video driver (the same, newer isn't), and now it works properly.

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Rank 8

Hello SSCrush3r,i have this problem ,i had to uninstall

the software because it did not open and when i

installed it again appeared in a different format

as if it were other software.

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Rank 10

Another issue that I've noticed playing tonight, @Jeppe-Unibet.

When you try to add more money at the table while hand is in progress, for example you have 3.50€ and you want to add 0.50€, but you win a hand that was in progress that table freezes. Probably becouse you can't add 0.50€, but instead of less amount to be added it simply freezes and you can't close that table, you can't play, you can't do nothing. I even shut down the client but the table was still open untill I terminated it with task manager. Happend to me twice this evening.

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Rank 3

I have been using Unibet on Android Tablet and Android box for quite a while but this new software looks like bringing that to an end. Won't open at all on my tablet and on the box it is slow, sluggish, unresponsive and oh, yes, crashes constantly. Bye bye to all the money in the middle when I was involved in a hand!

 

Simply allow people to use earlier versions and most of these hassles would be avoided.

 

I was goint to try using my PC but having read all the problems people are having I don't think I will bother.

Rank 16

KampelaFace wrote:

Anyone with win 7 OS playing with the new client? Tell me how you made it work!

I have tried the patch, didn't help. No login box.

Was multitabling cash games with the new web client, works well seems reliable.

No separate lobby and no separate tables is a bit annoying though.

 


 

It works here, OS is Win 7 Home premium SP1.

  

 

Rank 10

Anybody knows how to fix this?

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Rank 10

unplug internet cable from pc and plugin into a router then take a cable from router and plugin in pc

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Rank 10

Be careful guys! Since today's update nothing has changed in terms of stability. All tables froze (turned white and then "Unibet poker stopped working...), had a bigger pot in of them. Yesterday I posted screenshots and log file when it happened. This time I did not take any screenshots but it just happened and I enclose my log file. I did not observe any specific actions that may have pulled the trigger.

Rank 10

yea this update is worst than the ralese itself...login =instant freezing ,to say that i logn for 15 times nd every time i need to type my usernme and pass ,witch is very frustrating Veryangry

0 Likes
Rank 16

Isn`t it time to bring back the 1.0 client now?  This seems to go on and on and on......  Sad

Rank 8

Indeed, will have to stop playing until they bring back 1.0, freezes all over.