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Cant log in

I am Estonian player once again Unibet client is not working.

Problem: cant log in, same issue on both client and browser version.

1.PNG2.PNG

38 Comments
Rank 10

Worst case you can emulate an android on your pc, that way you can play some games while the issue gets fixed.

0 Likes
Rank 10

@Jeppe-UnibetAny updates and possibly timeline regards fix?

0 Likes
Moderator

Hi @rattas2, appologies for the waiting time and thank you for your patience regarding this matter.
We just got word back this morning from the developers and the issue seems tied to the latest Terms and Conditions Update which happened on the 13th of this month. 
A glitch slipped through unfortuately, the issue seems to be fixed now.
Could I ask you to try and log in on the main site, not in the poker client through this link https://www.unibet.ee/? Deleting cookies and cache is recomended before trying to log in.
If for some reason you get an error, please take a screenshot and tag me in your response, I will try and get it done as soon as possible.

/Ray

0 Likes
Rank 10

@Ray-Unibet  I loged in through provided link (deleted cookies and catche) got no error but everything is same as before. Meaning I cant log in (tried both in browswer version and poker client). Also nothing regards terms and conditions poped up (if it should have).

0 Likes
Rank 10

 I tried again and this time something popped up and after agreeing with it, client allows me to log in. So atleast for now everything seems OK.

Rank 21

Working for me as well now Smile

Moderator

All good if it ends good right? Smile
Thank you guys for your patience, as an apologie on our side i've added everybody from the original bug report a 10 euro Unibet Open ticket.
Good luck.

/Ray

Moderator

@Ametrine and  @rattas2, pure curiosity, did you guy's follow the  https://www.unibet.ee/ link in order to see the pop up for the updated TandC's or did it appear in the Poker Client?

 

Rank 10

Had same problem with log in many times. But today I get some changes in "log in bug". Started topic with that issue and now waiting for response.

0 Likes
Rank 21

@Ray-Unibet Yes, I went on the main site to see if the T&C pop-up happens, it did - I accepted. After that logged into the poker client successfully. Smile

Rank 12

@Ray-Unibet I opened both the poker client and unibet.ee at the same time and the updated T&C popped up in both.

Rank 10

I followed the link and agreed with update then opened client logged in successfully.

0 Likes
Rank 10

Everything works fine again, just opened the client, accepted the terms and then the magic happens, i can login again! And thanks for the 10€ Unibet Open Ticket @Ray-Unibet Smile