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Can't see the cards properly

Hi! 

I finally got the new unibet version working on my windows 7. Theres still something I'd like to report: I can't see the suits of my holecards properly because of technical reasons. Heres a screenshot: http://puu.sh/sQvDo/7c01cafcb0.jpg

In many hands I have no idea if I have a flush draw or not. Pretty impossible to play properly. 

10 Comments
Rank 20

Do you play 2 or 4 colour deck? Maybe try switching between those?

Already tried re-installing? (if this wasn't to big of a deal)

 

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Rank 8

I'm playing with 4-color-deck but 2-color-deck is even worse. With 2-color-deck I can't see even the numbers in the cards properly so that choice is out of question. 

I also tried to install the software again but it doesn't help. I guess I just have to wait that this bug gets fixed so that I could play again. 

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Rank 8

I'm giving some details about this in case it helps the software developers at all: The folded cards are showing up just fine. If you could make all the cards show up in a similar way, the software would probably be playable. Looks like this: 

Unibet Employee

Hi @TeddyKGB,

Sorry for the late reply. I've asked for an update regarding your case. Your graphical card drivers are up to date right? We've had another similar case reported on another forum recently so that should help indentifying the problem. 

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Unibet Employee
Status changed to: Investigating
 
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Rank 8

I just updated my graphical card drivers and rebooted my computer. After that the suits weren't still working. So I guess that wasn't the reason. 

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Rank 8

More info about this: Now after the latest update my tables are black screens like I posted in the other thread https://www.unibetcommunity.com/t5/Poker/Having-issues-with-the-client/m-p/60232/highlight/false#M10...

I guess "can't see the cards properly" became even more true than before. 

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Unibet Employee
Status changed to: Needs Info

Hi @TeddyKGB, I know you ran into many different problems with the client (cards not showing properly, can't launch the client etc.). 

Would you please be able to update me on how is your experience now, in March? 

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Rank 8

Hi! I actually bought a new computer couple of weeks ago. With the brand new computer and display adapter everything is working fine. Unfortunately my old computer is in pieces and I won't be able to test how the new Unibet version is working with those guys who has older hardware. 

I bought the new computer partly because of the Unibet problems so I think some kind of bonus/ticket wouldn't be too much to ask! 

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Unibet Employee
Status changed to: Fixed
 
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