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Black screen issue

Since the client upgrade I've been getting disconnections randomly. 

It's happened 3 times today, it tries to re-connect and after about 15 seconds takes me to the login page.  When i log back in the client is just blank, no table options.  I have to close it down and re-log in.

At the time of these disconnections I'm streaming music or twitch and these continue to run like normal, I also had a ping up after the first couple of times to ensure i wasn't losing connection which I'm not.

I didn't have any connections problems before, but do now.   It's annoying for obvious reasons as what ever hands I'm in at the time are practically dead. I've attached a screen print in case it helps 

Anyone else getting this ? 

Thanks.

41 Comments
Rank 16

Sorry if this has been mentioned before, I didn't follow this thread.

The first time I opened the client and tried to open some tables I got this:

bug.jpg

Same thing when questions pop-up, like if I want to quit a table or the client: the screen is black and I can't see the buttons:

quit.jpg

I restarted my pc, and restarted the client several times but the problem stayed. 

Only after I adapted my settings to run the program on my onboard graphics chip instead of on my GPU card, it got fixed. EDIT: The problem reappears if I switch back to my GPU card. I have windows 7 and an ATI Radeon HD7670M graphics card.

 

Rank 21

PC Client

Rank 21

PC Client

If you KO a player on the last hand before break you do not see a notification on the table. This is probably because the break timer is already up

Tiling 2 tables makes the tables the same size as if you were 4 table tiling. They don't fill the desktop horizontally as expected.

 

0 Likes
Rank 21

PC Client

Client doesn't remember your language setting when it starts.

When you log in you only get one promo notification (i.e. I've you've placed on more than one MTT league you only get notified of one). Actually, the second promo notification just popped up when I looked at my normal notification alerts. The same thing happened with the notification bug on break too.  

0 Likes
Rank 8

The lobby is fine but when i want to open a cash game table i get the following:

Screenshot_1.png

0 Likes
Rank 8

and when i want to close the table:

Screenshot_2.png

 

0 Likes
Rank 8

occured under Windows 7

0 Likes
Rank 10

In the upper right corner when I click on my balance, everything is grey and I can't click it. With everything I mean: cash balance, money in play, cash tickets and tournament tickets. That means I also can not see my challenges and stuff. Anyone else experiencing the same problem?

0 Likes
Rank 21

Pc client

When entering password clicking the green arrow did nothing, had to use we client.

Bounties didnt show on sub freeroll

Table was empty till closed and reopened

Cant spectate

 

0 Likes
Rank 16

Installed PC desktop 2.0 yesterday. Started the prog but it refused to work.
I would like to read a complete list of programs and versions that is needed
for the client to run. Is that available somewhere?

I went back to the old version again and I will stay with that one until the new one´s tested and unbugged enough.


Unibet Poker Expert

Hi,

Thanks for reporting, was it a one off issue or did you have the same problems today as well?

0 Likes
Rank 8

Yes i have still the same problem on my Win 7 laptop. However on my Win 10 PC i have no problems.

0 Likes
Rank 21

Finally caught it.

Min bet value should be 600, it shows 720. When I click raise it puts down 600.

MinBetBug1.pngMinBetBug2.png

Rank 16

I have a similar issue on my windows 7 laptop, I reported it here: https://www.unibetcommunity.com/t5/Poker/New-Web-Client-Beta-launch/m-p/49651/highlight/true#M8436

I can solve it by running the client on my onboard graphics chip instead of my graphics card.

0 Likes
Rank 21

PC Client

 

Possibly specific to me but I have MTTs I've played in last week showing whenever I view the full MTT lobby. There is no way to remove them. The also don't show the Cash/bust icons until I go into an individual MTT lobby and come back out.

When you get a single notification the bell icon is white, anything over 1 notification the bell turns green. Would it expect it to turn green for single notification too.

Right margin in client changes when you enter certain areas. It happens when you go to Hand History and somewhere else, but I've forgotten where just now.. Will post when I can check.

Player name is highlighted in hand histories for the current day but are not for any previous days.

After registering MTTs the lobby doesn't show a green tick next to registered tournaments

Actions on the last hand before the break stay on table for the whole of the break.

Break Bug 2.PNG

Bug1.PNG

Occasionally you don't get the break timer and the whole hand stays on screen during the break.

break bug.PNG

At the end of a MTT the lobby shows all players still remaining

Endoftounrey bug.PNG

Timebank for another player showing over player that has already acted.

timebank bug.PNG 

0 Likes
Rank 21

PC Client

Sitout bug.PNG

Once you sit out the timer sits on top of the sit out button and the button is barely visible. Makes it hard to cancel global sit out. 

 

0 Likes
Unibet Poker Expert

Hi,

Thanks for reporting, sent the information to the developers.

0 Likes
Unibet Poker Expert

Could you please try to update your graphic cards to latest drivers? 

0 Likes
Rank 10

Have tried it out as well disappointing:Sad: imo the old software is pretty much spot on:Ok:, other than some random card glitches.

Reverted back to old as just unplayable for myself in its current state hopefuly it will get sorted before old version is no longer available.

 

Rank 7

 

newclient.pngpatch.png

 

0 Likes
Rank 12

Anyone have this problem like me? Prob.png

Rank 12
Rank 15
0 Likes
Rank 21

Have you checked your graphics card drivers are up to date?

Have you had the client open for a while, plugged in or unplugged a second monitor, done anything that would trigger Windows UAC or pressed Ctrl+Alt+Del?

I'm asking the second question because I used to get this issue after all the things on 1.0 and was told it was an Adobe Air thing and wouldn't happen on 2.0. 

Rank 12

Well..i my drivers are fine and i haven't done anything from the second question..and by the way on my browser and on my mobile is working @MoreTBC