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Black screen issue

Since the client upgrade I've been getting disconnections randomly. 

It's happened 3 times today, it tries to re-connect and after about 15 seconds takes me to the login page.  When i log back in the client is just blank, no table options.  I have to close it down and re-log in.

At the time of these disconnections I'm streaming music or twitch and these continue to run like normal, I also had a ping up after the first couple of times to ensure i wasn't losing connection which I'm not.

I didn't have any connections problems before, but do now.   It's annoying for obvious reasons as what ever hands I'm in at the time are practically dead. I've attached a screen print in case it helps 

Anyone else getting this ? 

Thanks.

46 Comments
Rank 22

It looks like a specific issue with your graphics card not being able to create the images on the table. 

If you go to Start > run and enter dxdiag.exe then take a screenshot of the window that appears it should help the Unibet guys find the problem.

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Rank 11

pok_zpsd22hk6xb

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Rank 10

2016-12-01 20_57_16-Unibet Poker v2.0.5.png

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Rank 11

Hi everyone first off i love playing at unibet, think its the best site i have played on! I dont want to moan i try to be positive but on this ocasion it feels unfair that this update has been released at the end of the quarter with so many problems after i have played  for 2 months already a lot of hands!!! 

My personal problems 

FOLD AND OTHER ICONS CLUTTERING TABLES HURT MY BRAIN AND EYES

Dissconected while 8 tabling for no apparent reason 

Now this ,also pictures of my computer spec and broadband speed,  all drivers and programs are upto date, sorry for going on but feelingVeryangry i dont want to go on monkey tilt again like yesterday so thought i would vent my frustrations here. ScreenShot_20161202131252.pngScreenShot_20161202141050.pngScreenShot_20161202141315.png

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Unibet Employee
Status changed to: Investigating
 
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Unibet Employee

@MathrimC@chiphunt3r@poison1vy@Ivanus@jenoke2@igottwins,

If you're still experiencing Black screen issues (blacks screen with texts visible), could you please let me know if:

1) When you launch the poker client, do you see the loading animation? http://www.hostingpics.net/viewer.php?id=312564LoadingAnimation.png
2) When you go to 'C:\Users\ *user* \AppData\Roaming\Unibet Poker\assets\common\backgrounds', does this folder exist and if so, do you have images inside
3) Do you see the loading animation when opening a table (similar to 1 but after launching a table)?

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Rank 18

 @Chris-Unibet

When it runs on my graphics card:

1) No, the whole screen is black until the login screen appears

2) Yes, here's a screenshot of the content:

files.jpg

 

3) No, it opens black

When I switch back to my onboard graphics chip, everything works fine, including loading animations.

Rank 3

Just installed latest update, when opening a table there's no images just text e.g. Check bet raise and players names audio seems to work but just black background no table no cards, I uninstalled the client updated java then reinstalled but still the same ????????

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Community Manager

Status changed to: New

Thanks for letting us know about the bug @KidMicro, sorry that all you get is a black screen, when what you wanted was to try a new and improved poker client!

I believe it's been reported previously and the developers are working on a fix, if you'd be so kind though, it would be a great help if you could let Chris-Unibet know in this bug report if you see any of the things he's asking in his last post.

/Jeppe

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Rank 9

My tables are all black except from names and numbers. The lobby works just fine but it seems like all colours are gone when I open a table. It does not work to attach a photo for me but I will try again ...

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Rank 9

When I try to attach a photo it says that the message contains not permitted content in the community ... In the thread "I fixed the Unibet V2 client black screen issue" you can see a picture that "Ivanus" posted, I have the same problem.

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Rank 16

I have the same issues , never before had a problem until the latest update .  Im on a Windows 7 laptop , its been working on all poker clients in the world until this "upgrade". 

When I open poker tables now it looks like this :  

unibe black screen.JPG

Pokerstars no problem, iPoker no problem, FullTilt no problem , 888 poker no problem, Betsson no problem , Betsafe no problem  

Unibet Big Problem

 

Rank 16

I start the client , I can see the lobby and  my own avatars . I can browse tournaments but when I open a table everything is black except for the text . 

When I try to close the client I can not see the green / red button for ok or cancel.  

Fix it asap or you will lose all your recreational players. 

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Rank 9

Yes!! It is exactly the same for as you Startelver. Did you get it after the last upgrade?

Rank 18

Today I tried playing on my laptop for the first time since the new update, and now I have the black screen issue no matter which graphics card I use, so the problem expanded.

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Rank 16

@Raegar Yes , it happened after the latest upgrade.   I am still hoping they will release another version that will fix it but I have my doubts. 

 

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Unibet Employee
Status changed to: Fixed
 
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Rank 5

Just started my first tournament

black screen

tried to launch on my amazon fire

didnt start

yep not playing on this site anymore

 

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Rank 5

i even reinstalled it on both options twice

 

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Rank 5

and just after i wrote this it made my laptop crash the second time when i was trying to close it

awesome

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Community Manager

Sorry to hear that @Waldrapp, we'd like to try and see if we can help with getting it fixed. In order for us to do so, I have to ask that you please check https://www.unibetcommunity.com/t5/Unibet-how-to-s/How-to-report-a-poker-bug/td-p/76164 and provide as much of that information as possible so we can have the poker team have a look.

/Jeppe

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