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BUG: Slider not working well in mobile client

Hello,

I play poker throughout the iPad client. When there is no one in the pot it is Impossible to bet 5 times the big blind with the slider. Same problem when there is one limper and you want to raise 5 or 6 times the big blind.

I reported this bug three weeks ago and the customer service confirmed the bug. Today I asked for an update and suddenly Unibet is not aware anymore of this bug.

I want to know when this bug will be fixed because the poker on Unibet cannot be played by the rules of Texas holde' m no limit. And that seems not to be a minor issue???

 

 

14 Comments
Rank 23
Status changed to: Fixing

This has been moved high up on the priority list and will hopefully be fixed soon Smile

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Rank 8

Finally someone who confirms the bug. Yesterday I have received  an email from the Unibet servicedesk which stated that this bug is already solved. The solution has been tested several times and it all works well. How is this possible?

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Rank 23

I've had a look at your contacts, and I'm very sorry about the way this was dealt with by the agents. I'm not sure how they came to the conclusion in the last email. I will have a chat with the guys.

There was a task created for the developers the 27th of December, but as the priority wasn't set to high, the developers didn't work on it yet (as far as I'm aware). As mentioned in the previous post, the priority has been increased and it'll hopefully be resolved with the next release.

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Rank 8

Mr. Stubbe,

Thank you very much for your honnest reply. But I have to say that the level of the Unibet poker servicedesk is very poor (and believe me I have experience with the way how a servicedesk has to function).

To be honest I'm not so happy with the word "hopefully". If I was the manager of Unibet I would oblige my team to solve this issue ASAP. A pokersite cannot afford that kind of bugs. Unibet offers a Texas Holdem NL pokergame that cannot be played by the rules! As a pokerplayer (and I play several hours a day on unibet) I have a major disadvantage relative to the passive players and thats far from fair!

 So I hope that your "hopefully" means ASAP.

 

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Rank 23

In general I believe our Customer Support Agents are doing a very good job. The service was bad in this case, no denying that, and I agree that when it comes to poker, there's room for improvement. I appreciate your feedback.

"Have moved this high up in the priority list. I agree that this is something important to fix." That's the last message I've got from the developers, so I would expect it to be resolved in the next release = ASAP. I just can't commit to this, as I'm not in charge of the prioritization and don't know what else is on the list for the next release.

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Rank 8

Mr. Stubbe,

Today I received an email from customersupport to inform me that if I turn off the "play in cents" function, the problem with the slider will be fixed.

This is really ridiculous. 

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Rank 23

@CAJE007 I haven't seen the last email, but I believe the support simply confused this issue with another one that was resolved some time ago. I'm sorry about this. When it comes to this issue, it's probably easiest, if you stick to this page for updates Smile

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Rank 8

Mr. Stubbe,

Two days ago a new version was released. To my surprise the major issue with the slider is not solved. This is UNBELIEVABLE. For the case you didnt test this bug, you cannot only raise more then 4 times the BB when there are limpers in the pot, it is also Impossible to bet the exact amount you want to bet:

- Impossible to bet 200 in a pot of 375 or to bet 180 in a pot of 200

So please tell me what has this to do with Texas Holdem???

Instead the product team gave priority to the changement of the coulors of the cards...

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Rank 23

I'm very sorry this hasn't been fixed yet!

@Chris-Unibet Can you say anything about when a fix will be implemented for this?

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Rank 8

Hello,

It seems that Chris is not interested.

If Unibet doesnt want to fix this bug I demand that Unibet deletes all references to "Texas Holdem". You cannot play according the rules of Texas Holdem so don't mention the name of this game. Second I want Unibet to mention the exact rules: if there are limpers in the pot you cannot raise more then 4 times the big blind. Second, u cannot always bet the exact amount you want. The exact bet will be determined by the slider.

Unibet, by players for players! By players? If your slider was tested bij players this would not have been happened. For players? If that was true this major bug had been fixed immediately.

 

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Unibet Poker Expert

Hi @CAJE007,

It has been raised with a very high priority and is currently being looked at. I'll confirm once it has effectively been fixed on the dev client but it should make it to the next release in late February. 

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Rank 8

Hello,

We are now two months after I reported this major bug. Now the new version is released with the comment taht problems with the slider are fixed...

But in fact, nothing has been changed. I have just one word for this: shameless! U made a hugh error, you need two months to fix it and finally you deliver a slider with the same bug.

I have enough of this amateurism. On your site you mention that the pokergames are played by the rules of Texas Holdem. But this is not true. If you have any rest of proud, you solve this error now ASAP.

 

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Unibet Poker Expert

As explained by PM, as far as I can see, this is fixed. It's not ideal because if you want to bet e.g. more than 4bb preflop, you need to increase more the bet slider up above "4x" mark which whill jump into a way bigger amount. Then you can decrease it to the amount of your choice. 

I agree the bet slider needs some improvments though but the bug was fixed as far as I can tell. Let me know if I'm missing something. 

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Rank 23
Status changed to: Delivered
 
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