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App does not work after update

@Jeppe-Unibet  After the latest update I cannot start the app on my I-phone.. It stays at the login screen and I cannot go any further... I-phone 6s and IOS 12.0.1
I have tried to reinstall but still the same..
Please help.

10 Comments
Unibet Poker Expert

Hey @Camilio,

I have forwarded it to our devs and they will have a look at it.

It doesn't seem to be something widespread as we have many log ins from iPhones but it probably has to do with the latest update.

If you don't have any alternatives to play from, the only short term solution I can think of, would be to downgrade your system, see here

Apologies for any inconvenience caused.

Unibet Poker Expert

Hi @Camilio,

a bit of an unusual question from the devs: When you open the the app and get to the log in screen, are you able to open your keyboard or does it freeze straight away?

Thanks

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Community Manager
Status changed to: Needs Info
 
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Rank 17

I was able to log in when I clicked "outside" of the button and my screen look like this:

Img_0394.png
I cannot see the whole page.
At the login screen I can see my keyboard but it seems that everything has moved up a bit as you can see at my screenshot.. Mysterious

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Rank 17

The login works right now but i still cannot see the top of my startscreen..

 

IMG_0395.PNG

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Rank 9

Are you able to deliver log files ?

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Unibet Poker Expert

Hi @Camilio,

we are aware of the 'positioning issue'. It is related to the latest iOS update (affects iPhone X, 6S, 6+).

Developers are working on a fix, a short-term solution for now would be to downgrade your system until it's fixed.

Gameplay however should work fine, seems only to been an issue on lobby.

Apologies for any inconvenience caused

Unibet Poker Expert

@Camilio, little update, there will be a new release next week Wednesday where the issue will be fixed.

Rank 17

Thank´s very much @Patric-Unibet for your updates! Happy to hear that the annoying issue will be solved in the next version Smile

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Community Manager
Status changed to: Fixing