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All kind of bugs

Another sunday,another day full of bugs,this is unacceptable and i demand a refund immediately

1500 spectrum tournament ,played until the add-on,this time the addon button appears,i click it no add-on added, button dissapears

No add-on in the exoplanet for like 3 weeks,now the spectrum,no refund added,this is disrespectful for the players time and money

Now i try to register to flip to nebula ticket, technical error #4,tried it like 10 times

 

6 Comments
Rank 13

Demanding anything never solved a problem. Try logging out and re logging back on again. Also have you tried clearing cookies and cache?

I have also had the same thing with the error, but what I did was shut it down and log off and log back on again which seemed to work for me.

0 Likes
Rank 10

I posted a couple of times before about not being able to add on in the exoplanet,asked nicely for the obvious refund,didn't receive anything,now it happens again,of course I am pissed.

I wanted to restart the app,but I had other tables going on also

0 Likes
Moderator
Status changed to: New

Hi @Raulescul91, sorry to hear about the inconvenience, naturally I will gladly start the refund request for you ASAP. Could you forward me the poker_log and the rest of the details needed in order to start this process please

/Ray

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Rank 10

@Ray-Unibet i've sent 2 emails with 2 poker logs yesterday,one after the spectrum mtt and one after exoplanet to contact@unibetcommunity.com

If you need me to send them elswhere let me know.thank you

0 Likes
Moderator

Cheers for that @Raulescul91, I've forwarded the info to the guys over at poker for the refund processing.
I'll update you as soon as we have word back from them Smile

/Ray

Unibet Poker Expert

Hi @Raulescul91,

I've sent you a PM, please have a look and we will go from there.

Thanks,

Cédrick

0 Likes