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Devilfiiish
Rank 10
Rank 10

My weel was nearly full and ripe to release the next spin. I then used like 6€ and was starting to think the bonus froze or something. I then refresh the browser and the weel had gone backwords(according to my calculations by about 6€ wort of betting). Anyone else noticed anything similar? That the same people seems to be winning all the time i can write off as it is what it is, water under the bridge. But this incident is beond words7b419abf99c395fa3b16b2f942e99185.jpg

Truth be told...
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Krists-Unibet
Unibet Bingo Expert
Unibet Bingo Expert

Hi @Devilfiiish , 

Thank you for your feedback. 

This is a known visual bug for loyalty, which seems to be affecting only mobile users and this is very rare to experience. 

Currently, a bug ticket has been created for our provider Relax Gaming to fix the issue. We know that this is not the best experience, but I can assure you that the loyalty progression is counting correctly and loyalty spin should be received upon reaching a new level (according to wagerings) 

I have issued a NOK250 voucher to your account so you can continue to play our beloved bingo and I can assure you that this will be fixed in no time! 

 

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Devilfiiish
Rank 10
Rank 10

Tnx alot for the info, reassuring even. And a thousand thanks for not only the voucher but the TOP of he line customer service 🤩😁🎊

 

 

Truth be told...
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tiss18777
Rank 10
Rank 10

I have experienced this so many times. I play on mobile only and i am at level 199. It happened at least 10% of every level. Sometimes more than once on each level. 97%... deposit... loose 20$ ..... 89%... yeah ok...

I eventually stopped complaining since nobody seemed to care or respond something worth the time. So it does happen to other players Wow

I cant even count how much level up I missed over time. Is there any way I could receive a compensation for once?

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tiss18777
Rank 10
Rank 10

Again.... level 200 at 97%... game crashes and loyalty goes back to 83%.... and nobody answer here??

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Devilfiiish
Rank 10
Rank 10
ReCorpH
Moderator
Moderator

Hey @tiss18777 and @Devilfiiish, are you still experiencing the same bug? 

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GothMoth
Rank 21
Rank 21

The posts made me think about some post and maybe related present experiences with the wheel:

https://www.unibetcommunity.com/t5/Bug-Reports/Bingo-Loyalty-Wheel/idi-p/206679  Note: Status changed to fixing  09-04-2019 03:45 PM

I don't know for sure, but there are some things like the freezing counters in the rooms lately which make me reload the page. Not to mention another weird things like the 1TG BUG which I already mentioned, but is always present when I decide to play more than one room Laugh :

https://www.unibetcommunity.com/t5/Bingo/1TG-Bug/m-p/140002#M1078

These are few of the things which made me play a lot less or almost never in the last 2 years.

When I've read about the 97% before the next level in @tiss18777  post, which probably accidentaly is the same as the one at which I'm now:

don't know for how longdon't know for how long

Another thing which is different from the more simple look of the past is that I'm not seeing my level anymore and somehow the info is less in the new more glossy version:

20182018201820182021202120212021

 

I recall the freezing main counter which is visible in the room while the one for buying tickets above works and some other new minor glitches (except the infamous 1tg BUG which is always present since 201Cool. My point is that it's possible that these HTML or Java bugs (not a specialist) are interacting with the wheel or I'm just being paranoic instead Smile

There are many visual changes(not always good imo) which make the bingo page to run suboptimally and I've tried different settings and browsers, debugging tools which even helped little with one ill-executed otherwise great promotion which many of us were unable to take part in. Here in the report are just the more technical aspects:

https://www.unibetcommunity.com/t5/Bingo/Technical-Error/td-p/159732 

 

I hope @Krists-Unibet  will find time to see these issues and their probable correlation and to take the necessary actions. It's not good for a product of Unibet, no matter how small in revenue that looked and worked better when I first find this game online. At first  my bingo sessions(esp. with chat games) were even holding me for hours away from my poker ones.

 

 

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GothMoth
Rank 21
Rank 21

@Krists-Unibet  I looked at my oldest posts and found this one:

https://www.unibetcommunity.com/t5/Bingo/Problem-with-the-Bingo-wheel/m-p/106060#M972 

It's from 2017 Wow

" - Bad wheel Angry

- You should spin as a charm and fill up like a wish"

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