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GothMoth Rank 17
Rank 17

When I open the Bingo page there is a technical error message and I can't access My Bingo.

I think the new promo causes this because I can't click start button and begin the mission.

Also I can't open any room or to buy tickets.

Anyone else experiencing the same problem? 

@Keir-UnibetI'm sorry to bother you again, but could you take a look, please Smile

There was an error message when I diagnosed the web-page

"Source map error: request failed with status 404
Resource URL: https://d1k6j4zyghhevb.cloudfront.net/binksy/unibet/binks/js/raven.min.js
Source Map URL: raven.min.js.map"

I tried with 3 browsers, reset the settings and cleared cookies and cache but still this shows up:

111technical error.pngerror

 

22cant click start.png"start" is unclickable

 

 

 

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Unibet Bingo Expert Keir-Unibet
Unibet Bingo Expert

Hi @GothMoth - I've forwarded this to the Bingo product team and they are investigating now - thanks for letting me know you're having an issue. Will let you know when I hear back.  

Thanks, 

Keir

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GothMoth Rank 17
Rank 17

@Keir-Unibet  , maybe starting the mission for me will resolve the issue.

There is the full error code - it might help the tech guys:

07:49:16.396 Navigated to https://www.unibet.com/bingo
07:49:17.508 Source map error: request failed with status 404
Resource URL: https://d1k6j4zyghhevb.cloudfront.net/binksy/unibet/binks/js/raven.min.js
Source Map URL: raven.min.js.map[Learn More]
07:49:17.604 Source map error: request failed with status 404
Resource URL: https://d1k6j4zyghhevb.cloudfront.net/binksy/unibet/binks/js/hammer.min.js
Source Map URL: hammer.min.js.map[Learn More]
07:51:09.293 Navigated to https://www.unibet.com/bingo
07:51:10.839 Loading failed for the <script> with source “https://cdn-js.unicdn.net/dtm/dtm-cdn-unibet-2.0.250/2ba9756ce24e85b6613a5e44df81f3a5de8f7320/satell....
bingo:7

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Unibet Bingo Expert Keir-Unibet
Unibet Bingo Expert

Great thanks @GothMoth have forwarded this on to the tech guys who are looking into it Ok

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Unibet Bingo Expert Keir-Unibet
Unibet Bingo Expert

Hey @GothMoth - Do you know what steps should be executed to reproduce this?

 

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GothMoth Rank 17
Rank 17

I right-clicked on the start button and then Inspect Element. This opens the Firefox Console and there are a lot of options and info...

Inspect Element.png

 

SecurityError.png

 

I missed this highlited security error in the debugger:

15:18:36.731
SecurityError: Permission denied to access property "href" on cross-origin object
modernizr.custom.65552.js:3

Maybe there is something with the new bingo version : v1.6.10 or/and it's because I can't start the mission.

Anyway, I hope this will be fixed soon Smile

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GothMoth Rank 17
Rank 17

@Keir-Unibet wrote:

Great thanks @GothMoth have forwarded this on to the tech guys who are looking into it Ok


@Keir-Unibet  any update?

I just saw at the promo page:

https://www.unibet.com/promotions/bingo-promotions/june-be-the-one

" Players must opt-in to this promotion. "

I can't remember if I opted-in, but probably not because "You are opted-in. Good luck! " is missing.

There were some issues with many of the sport promos in the past and in few of them I could not opt-in (missing "Opt-in" button)...

Could this be the reason for the recent problems with Bingo? Is there possibility for you to opt me in or to start the B1 mission?

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Moderator
Moderator
Hi @GothMoth, sorry for the long response times buddy, I had to sent this issue to be analyzed again. Working on getting it fixed for everybody.
Apologies for the inconveniences caused.

/Ray
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GothMoth Rank 17
Rank 17

No problem @Ray-Unibet  and thank you for bringing it to their attention again Smile

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Unibet Bingo Expert Maria-Unibet
Unibet Bingo Expert

Hi @GothMoth

I will look into what is going on with your bingo account as we speak. 
Really sorry that is taking so long. 

Is this problem happening only when you are on the bingo product?

I can see that the missions are activated on your account, so you are already "Opt in". 

Regards Maria

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