steppek77 Posted August 17, 2017 Share Posted August 17, 2017 What`s happen in the Bingo today? I have played for ca 200,. NOK today in the Bingo-room, but the wheel you get higher levels at and free spins is frozen...It is queue at the Norwgian Live Chat, so I just ask here at the forum? Will Unibet manually correct the wheel?' Link to comment Share on other sites More sharing options...
GothMoth Posted August 17, 2017 Share Posted August 17, 2017 I thought it just got slower but apparently there was a bug from noon till 6-7pm. The progress was stopped at the final sector just before the new level. Link to comment Share on other sites More sharing options...
JeppeL Posted August 18, 2017 Share Posted August 18, 2017 @steppek77 @GothMoth If this wasn't solved already, please let me know and we'll have Martin from Bingo have a look :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
steppek77 Posted August 18, 2017 Author Share Posted August 18, 2017 @JeppeL wrote: @steppek77 @GothMoth If this wasn't solved already, please let me know and we'll have Martin from Bingo have a look :)/JeppeIt is still the same situation today.. So I don`t want to play more, before they have fix it. Link to comment Share on other sites More sharing options...
Martin1 Posted August 18, 2017 Share Posted August 18, 2017 Hi @GothMoth and @steppek77.We have received a few similar complaints about this, so I have forwarded it to the provider, and they are currently looking into it.Will let you know when we have some updates.Thanks for letting us know. :) Link to comment Share on other sites More sharing options...
JeppeL Posted August 18, 2017 Share Posted August 18, 2017 Edit: I'm too slow, thanks for the update Martin :) Former Community Manager Link to comment Share on other sites More sharing options...
Martin1 Posted August 18, 2017 Share Posted August 18, 2017 Hi again guys,Okay, so the provider managed to push a fix, so the loyalty should work like normal again now.The only issue remaining is the loyalty that you were missing while this bug was in effect.So we need to ask for your patience, as your missing loyalty cannot be added until Monday.We appreciate your patience. Link to comment Share on other sites More sharing options...
steppek77 Posted August 18, 2017 Author Share Posted August 18, 2017 @martin-Unibet wrote: The only issue remaining is the loyalty that you were missing while this bug was in effect.So we need to ask for your patience, as your missing loyalty cannot be added until Monday.We appreciate your patience.Maybe Unibet Bingo give us a gift-card when we are waiting for Monday? Link to comment Share on other sites More sharing options...
desinere Posted August 21, 2017 Share Posted August 21, 2017 So hpe you fix my bingo loyalty wheel too, bet enough but level not moving to next Link to comment Share on other sites More sharing options...
desinere Posted August 21, 2017 Share Posted August 21, 2017 @Martin1 should my account and wheel also be fixed today? Link to comment Share on other sites More sharing options...
steppek77 Posted August 21, 2017 Author Share Posted August 21, 2017 @desinere wrote: @Martin1 should my account and wheel also be fixed today?They haven`t fix mine either. Not yet.. Link to comment Share on other sites More sharing options...
steppek77 Posted August 22, 2017 Author Share Posted August 22, 2017 @martin-Unibet wrote:The only issue remaining is the loyalty that you were missing while this bug was in effect. So we need to ask for your patience, as your missing loyalty cannot be added until Monday.We appreciate your patience.As I had a feeling about: Nothing have been done with the loyalty wheel. And what we loose when the wheel was frozen last Tursday and Friday. Link to comment Share on other sites More sharing options...
GothMoth Posted August 23, 2017 Share Posted August 23, 2017 Not only this (it lasted only few hours for me), but I still experience the problem mentioned there:https://www.unibetcommunity.com/t5/Help-Support/whats-wrong-with-my-bingo/m-p/87901#M33693 months later and still no reply :Speechless:So Iet's hope this one to be resolved sooner. Link to comment Share on other sites More sharing options...
Martin1 Posted August 23, 2017 Share Posted August 23, 2017 Hey guys.Our provider is working on the matter, as it involved a bit more work than expected. We apologise this, and I am adding a €10 voucher to your accounts as a good will gesture. @GothMoth, the problem you are referring to in your link was resolved 3 months ago. If you have a new one, that would probably be best to raise in a new thread, so we don't lose track of the topic here. Link to comment Share on other sites More sharing options...
GothMoth Posted August 23, 2017 Share Posted August 23, 2017 I'll post new screenshots of the counter-bug when I buy tickets at the mentioned time interval.Thank You for the voucher 😃 Link to comment Share on other sites More sharing options...
steppek77 Posted August 24, 2017 Author Share Posted August 24, 2017 @martin-Unibet wrote: Hey guys.Our provider is working on the matter, as it involved a bit more work than expected. We apologise this, and I am adding a €10 voucher to your accounts as a good will gesture. Thank you for the voucher, Martin! Nice :) Link to comment Share on other sites More sharing options...
Zipfil Posted October 8, 2017 Share Posted October 8, 2017 @Martin1Can you please pretty please take a look @ my Loyalty wheel....it been stuck @ level 386\387 or something for morethan a year now....in 2016 I jumped 200 levels in one day and after that looks like someone trow w "wrench" in it :)I know that I havent played as mutch as in 2016 this year but only about 2 levels for more than 1 year...that is strange...Or maybe I have a temporary shorth time memmory loss....I maybe a old player who celebrate my 13 year as a Unibet member today but I am not obsolete...me hope ;)Zipfil Nothing is impossible, the impossible only take some time. Link to comment Share on other sites More sharing options...
Martin1 Posted October 10, 2017 Share Posted October 10, 2017 Hi @Zipfil,From what I can see you last leveled up on the 12th of August, and have been receiving loyalty like normal the entire time since then.So there is nothing missing. Unfortunately. :) Link to comment Share on other sites More sharing options...
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