The only issue remaining is the loyalty that you were missing while this bug was in effect.
So we need to ask for your patience, as your missing loyalty cannot be added until Monday.
We appreciate your patience.
As I had a feeling about: Nothing have been done with the loyalty wheel. And what we loose when the wheel was frozen last Tursday and Friday.
Not only this (it lasted only few hours for me), but I still experience the problem mentioned there:
3 months later and still no reply
So Iet's hope this one to be resolved sooner.
Our provider is working on the matter, as it involved a bit more work than expected. We apologise this, and I am adding a €10 voucher to your accounts as a good will gesture.
@GothMoth, the problem you are referring to in your link was resolved 3 months ago. If you have a new one, that would probably be best to raise in a new thread, so we don't lose track of the topic here.
Can you please pretty please take a look @ my Loyalty wheel....it been stuck @ level 386\387 or something for more
than a year now....in 2016 I jumped 200 levels in one day and after that looks like someone trow w "wrench" in it
I know that I havent played as mutch as in 2016 this year but only about 2 levels for more than 1 year...that is strange...
Or maybe I have a temporary shorth time memmory loss....I maybe a old player who celebrate my 13 year as a Unibet member today but I am not obsolete...me hope