A few questions for you: 1. You don't have a problem loading the page when you're NOT logged in? 2. Which browser are you using? Can you try another browser? 3. What happens exactly? Just a blank page? No loading screen or anything?
Hi @gameman2020, welcome to the Community and thank you for contacting us I can see that there is a document request on your account consisting of an ID and a Proof of address, this being the reason that you are temporarily unable to access the product onsite. I would be more than happy to help you out in this verification, you can send the picture of your ID and a Utility bill/Bank statement showing your full name and address/ Internet bill to email@example.com and I'll pick them up from there. Hope to hear from you soon.