Jump to content

Topscore in the danish Superliga


Reno

Recommended Posts

Hey

I have made a bet that Ronnie Schwartz would be the topscore in the danish superliga this season, and he ended up with the title Sunday. But Unibet still only paid out half the bet, because of a game that were a decider of who should play in Europa next season, and the 3. guy on the topscorelist scored in that game. But the topscore in the leauge still is Ronnie Schwartz, he got the title, and the Superliga got him as their topscore on their own website. www.superliga.dk . Have tried talking to support, but got no where, so are there anyone els that have any ideas that could help?

Link to comment
Share on other sites


@Reno wrote:

Hey

I have made a bet that Ronnie Schwartz would be the topscore in the danish superliga this season, and he ended up with the title Sunday. But Unibet still only paid out half the bet, because of a game that were a decider of who should play in Europa next season, and the 3. guy on the topscorelist scored in that game. But the topscore in the leauge still is Ronnie Schwartz, he got the title, and the Superliga got him as their topscore on their own website. www.superliga.dk . Have tried talking to support, but got no where, so are there anyone els that have any ideas that could help?


Hi @Reno, apologies for the late reply!

The feedback from the Sportsbook is that this was settled from the first official announced results:

 

"Please be advised that we have settled the bets based on the First Official Results published by the Official Site. Any changes in the First Official Results are not considered in accordance with our Rule B.5.2:

Settlement of bets will not include any changes deriving from and/or attributable to, but not limited to: disqualifications, penalisations, protests, sub judice results and/or successive changes to the official result after the event has been completed and a result has been announced, even preliminarily. For bets referring to competitions which span over more than 1 round/stage (E.g,:.Season Bets), only amendments effecting bets which settlement has not been decided yet will be taken into consideration. Such measures must be announced by the governing association before the last scheduled round/stage will be considered. Any changes effected after this date, or else referring to bets which have already been settled based on events happening during the event/competition will not be considered.

See screenshot below for the First Official Result"

first.PNG.3f8fe2b3d93c66ed4e72a52d8aa2eb64.PNG

It's a bit of an unfortunate situation, because since then they've corrected the list, but since we settled and paid out winners from the first officially announced results, we don't think it's fair to change that back af the fact as the winnings could have already been withdrawn or used maybe used to place another bet.

/Jeppe

Former Community Manager
Link to comment
Share on other sites

So because you made a mistake, and paid out for the wrong result, i am going to lose my winnings? I even contacted you before the AGF vs OB game, and made you awhere of this and your customersevice just ignorede it and said that was your rules. How am i as a customer then gonna have any chance to get you to not make the mistake?

Link to comment
Share on other sites

I forgot to put the link in there, apologies: https://www.dbu.dk/resultater/pulje/304604/topscorer 

That is the link for the official results which our Sportsbook did the settlement from, the screenshot in my previous post was from that link, showing both Mortensen and Schwartz with 18 goals after the season had ended. So as per the information from our Sportsbook, they're saying the mistake was not from our side(in that case we would have changed the settlement to the correct one), but from the DBU who initally posted the season results as featuring two 18 goal scorers. 

I don't fully understand what you describe about the customer service contact. Which rule did they give you? If you contacted them before the game was played, it couldn't have been the one I've put here in the thread, as that only count towards the first official result.

/Jeppe

Former Community Manager
Link to comment
Share on other sites

The customservice guy i talk to thuesday, didnt mention any spefik rules. When i told him then game didnt matter for the topscoreprice, because Schwartz aldready hade won it Sunday, he just told me for you it counted, witchs it clearly didnt and i pointed that out prior to the bet being settled. What was i supposed to do? I contacted you before the bet was settle and told you, that you were about to settle it wrong, and now you say that there is nothing you can do because it wasnt you that made the mistake?

Link to comment
Share on other sites

Thanks for clarifying that @Reno, I've seen the chat and I'm looking into it all. 

So just to clarify, the information I gave from the Sporstbook about the settlement of the bet is how it stands at the moment.
- They see DBU as the official sports body from where bets should be settled.
- DBU first announced two players finishing with 18 goals. We settled from that in accordance with our T&C.
- DBU has since corrected their result of the top scorer.

/Jeppe

Former Community Manager
Link to comment
Share on other sites

So if Messi was hacking the Spanish Liga website to put Barcelona on 1st place in the league this year, Unibet was settling Barca as Champions. It doesn't matter that Real won La Liga...

I know that if for example a tennis match is setlled wrong, they are resettle it with good result after. It doesn't matter that maybe some people lost the money or made a withdraw, the match is settled with good result.

@Reno :(

  • Like 1
Link to comment
Share on other sites

@FunckyFish The problem is that the result of two players sharing the top scorer title was on the site of the DBU(Danish football governing body), I believe for at least a couple of days until they corrected it. The bet was settled, and subsequently the decision not to re-settle was based on that.

@Reno Hang tight please, I'm hopeful I'll have an update on Thursday.

/Jeppe

  • Like 1
Former Community Manager
Link to comment
Share on other sites

Most welcome @Reno :) So just to be clear, it did happen as previously described: the bet being settled automatically using stats from DBU, but they stats were faulty at season end leading to the incorrect settlemet.
What we've done to fix it is we're letting everyone who bet on Mortensen to keep their winnings even though he finished 2nd(as I mentioned previously and we don't find this fair), but we've added the missing amount for players who bet on Schwartz like yourself. 

Glad to see it got sorted, was a rather bad error!

  • Like 2
Former Community Manager
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...