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Community Manager
Community Manager

@Mark1980 wrote:

but that's something our gamingcommision will sort out.


You're very welcome @Mark1980 and I understand the frustration on not being able to cash in a bet when you wish to do so, though I don't believe it would make sense for us to both offer cash in and  have the rule that all baseball results are settled on the official result no matter the number of total innings played. 
If you have a complaint on a rule that wasn't followed, you're more than welcome to post it here as well and I'll happily discuss it on your behalf with our sportsbook. 

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Mark1980 Rank 6
Rank 6

Like this for example, I couldn't cash out anymore and I can't find anything in your rulesbook that mentions that the cashout will be blocked. At a certain point i could cash out alot before the other games where finished. It's not only the rain delay, it's also the cashout that couldn't be used anymore. So if it's not mentioned in your rules I think i have at least the right to get my money back.

image1 (2).jpeg

 

 

 

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FunckyFish Rank 12
Rank 12

@Jeppe-Unibet 

Matches opened on live even the play has been suspended for some time. Of course people can cash out if they want now.

I don't say that the footbal match should stayed 2-3 hours opened on live after the suspension...but 10-15 min with a message that the match has been suspended or something should do the thing.

ATP Monte Carlo rain suspension.PNG

flash.PNG

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Community Manager
Community Manager

@Mark1980 wrote:

Like this for example, I couldn't cash out anymore and I can't find anything in your rulesbook that mentions that the cashout will be blocked. At a certain point i could cash out alot before the other games where finished. It's not only the rain delay, it's also the cashout that couldn't be used anymore. So if it's not mentioned in your rules I think i have at least the right to get my money back.

image1 (2).jpeg

 

 

 


Sorry for the slow response @Mark1980! It's our goal to have the cash out option available as much as possible(and it is by far available most of the time). Blocking the cashout option at certain specific times goes directly against that goal of ours. But same as we can't guarantee the cashout option is blocked at certain times, we also don't guarantee that it'll always be available, because we know it won't be:

The 'Cash Out' function allows the Account Holder the possibility to redeem a bet, which status has not
been settled yet, at its current value. It is available on selected events both in pre-match and live, as
well as on both single and multiple bets. Cash Out functionality cannot be used on free bets. Cash Out
requests might be subject to the same delay procedure as listed in “Section A, Para 4.5”. Should it
happen that during this delay, for whatever reason, either the offer is removed or odds fluctuate, the
Cash Out request will not be accepted and the Account Holder will be notified with an on-screen
message. Unibet reserves the right to offer such functionality solely at its own discretion and does not
acknowledge or accept any liability whatsoever if the Cash Out functionality is not available. Should a
Cash Out request be successful, the bet will be settled immediately and any subsequent events which
occur in relation with the bet will not be taken into account. In the instance of a cashed out bet having
suffered from a technical, pricing or settlement error at any time between the time of original
placement and the cash out, Unibet reserves the right rectify such inaccuracy in accordance with
“Section A, Para 6.2”

https://a1s.unicdn.net/polopoly_fs/1.1139219.1552408649!/menu/standard/file/Kambi%20TC%20v1.7%20-%20...

The information is found in "General Betting Rules - Common Terms of Referrence", point 3. 

  /Jeppe

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