cKype Posted November 9, 2018 Share Posted November 9, 2018 I played Dota2 Live matches, placed first bet on EG, second bet for EG and third on EG. First two I got paid after EG won but the last one is gray. Can you guys look at that? Link to comment Share on other sites More sharing options...
cKype Posted November 9, 2018 Author Share Posted November 9, 2018 I know if I would have put other team to win I would have lost my money, but when I win I'll just get my own money back and you guys say I cannot win money from ur site? Link to comment Share on other sites More sharing options...
RayL Posted November 9, 2018 Share Posted November 9, 2018 Hi @cKype, welcome to the Community :) I had a look at your betting history and the one that you see as grayed out is a voided bet due to an error in the odds offering, meaning that the initial stake that was placed was returned to your account. The amount that you see as "Pending" is placed on other matches. Let us know if you are referring to another bet entirely and we can definitely have a closer look. What I would need is a Coupon ID found on the bet in question. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
cKype Posted November 10, 2018 Author Share Posted November 10, 2018 Match id 1649175628 Gambit vs Tigers Dota 2 live betting. I put a bet (1.9) that gambit will destroy tower first and they did, but my bet shows I lost the bet. What to do? Link to comment Share on other sites More sharing options...
cKype Posted November 10, 2018 Author Share Posted November 10, 2018 If needed I can show you proof from match replay from twitch. https://www.twitch.tv/videos/333845600 time 07:29:10 - 07:29:20 Link to comment Share on other sites More sharing options...
RayL Posted November 10, 2018 Share Posted November 10, 2018 Hi @cKype, Thanks for the additional info :) I've forwarded the bet now to be checked and adjusted. I'll be sure to let you know here in this thread once an answer is received. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted November 10, 2018 Share Posted November 10, 2018 A quick update for you @cKype, the bet was indeed wrongly settled initially. It is now adjusted and the winnings re added to your account :) Thanks for letting us know and apologies for the inconvenience caused. Former Community Moderator Link to comment Share on other sites More sharing options...
cKype Posted November 10, 2018 Author Share Posted November 10, 2018 Thank you for a quick reply and actions! Link to comment Share on other sites More sharing options...
RayL Posted November 11, 2018 Share Posted November 11, 2018 Glad we could help @cKype :) Good luck to you. Former Community Moderator Link to comment Share on other sites More sharing options...
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