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maskinjegern Rank 3
Rank 3

Can not get trough to Support so ill ask the forum instead.

Unibet concluded that a goal was scored within the first 29,59 min of the game. This is contrary to every result sites online, including the live broadcast from fox sports. 

Unibet result site shows 31th min

Livescore: 31th min

SOccerway: 31th min

Bundesliga official site: 31th min

Fox sports 30 min 1 sec (clip on google search or youtube)

checked about 20 different result providers and every one says 31th min, watched the game live to wich clearly showed 31th min. Can anyone please inform me what method Unibet uses for settling bets? Clearly just a bug or support mishap. But cant understand why it does not get fixed.

-Maskinjegern

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12 REPLIES 12
Royalenis Rank 13
Rank 13

Maybe it's only a mistake. 

But next time You should tag one of the moderators (for example @Ray-Unibet ). 

Good luck!

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Moderator
Moderator
Hi @maskinjegern, welcome to the Community Smile. @Royalenis cheers for the tag.
Although rare, mistakes do happen and we would be glad to resettle your bet if it was initially settled wrongly out of an error.
What we would need in order to do that is a Coupon ID that is found on your betslip. Based on that we can have our provider have a look at it. Leave it in a comment below and we'll jump right on it Smile

/Ray
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maskinjegern Rank 3
Rank 3

Hi Ray

 

Thank you for the quick response, the coupon id numbers are:1701606908 and1701657454.

one of them is already corrected so just 1 awaiting. 

thank, you and hapy holidays

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Moderator
Moderator
maskinjegern Rank 3
Rank 3

Thank you for the help @Ray-Unibet i have been credited for 1 of the coupons but support forgot one of them. The coupon they missed is:1701657454. Same bet as the other one.

I post it here, since this is the best and most efficient way to get help and answers imo.

Merry christmas

Maskinjegern/Marius

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Moderator
Moderator

Hi @maskinjegern, we had a closer look at the settlement and it seems there was indeed a goal scored between 00:00 and 29:59 as seen below. Given this information, the second bet iseems to be settled correctly since the bet was placed on under 0.5 goals in this time interval.

MAtch Bayern.PNG

 

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Mackelito Rank 10
Rank 10

IMG_20181227_113707.png

 Here the ball isn't in the net at 29.57.. 

 

Go for it!
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Mackelito Rank 10
Rank 10

Don't remember how to edit but I tag you here instead @Ray-Unibet Smile

Go for it!
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Highlighted
Moderator
Moderator
That's odd @Mackelito and @maskinjegern, seems like we have some conflicting information from different sources. I'll send it back for consideration. I'll be sure to update you guys as soon as an answer is received.
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