maskinjegern Posted December 23, 2018 Share Posted December 23, 2018 Can not get trough to Support so ill ask the forum instead.Unibet concluded that a goal was scored within the first 29,59 min of the game. This is contrary to every result sites online, including the live broadcast from fox sports. Unibet result site shows 31th minLivescore: 31th minSOccerway: 31th minBundesliga official site: 31th minFox sports 30 min 1 sec (clip on google search or youtube)checked about 20 different result providers and every one says 31th min, watched the game live to wich clearly showed 31th min. Can anyone please inform me what method Unibet uses for settling bets? Clearly just a bug or support mishap. But cant understand why it does not get fixed.-Maskinjegern Link to comment Share on other sites More sharing options...
Royalenis Posted December 23, 2018 Share Posted December 23, 2018 Maybe it's only a mistake. But next time You should tag one of the moderators (for example @RayL ). Good luck! Link to comment Share on other sites More sharing options...
RayL Posted December 23, 2018 Share Posted December 23, 2018 Hi @maskinjegern, welcome to the Community :). @Royalenis cheers for the tag. Although rare, mistakes do happen and we would be glad to resettle your bet if it was initially settled wrongly out of an error. What we would need in order to do that is a Coupon ID that is found on your betslip. Based on that we can have our provider have a look at it. Leave it in a comment below and we'll jump right on it :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
maskinjegern Posted December 23, 2018 Author Share Posted December 23, 2018 Hi Ray Thank you for the quick response, the coupon id numbers are:1701606908 and1701657454.one of them is already corrected so just 1 awaiting. thank, you and hapy holidays Link to comment Share on other sites More sharing options...
RayL Posted December 23, 2018 Share Posted December 23, 2018 Cheers for the ID's @maskinjegern :) The bets are sent to be checked. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
maskinjegern Posted December 26, 2018 Author Share Posted December 26, 2018 Thank you for the help @RayL i have been credited for 1 of the coupons but support forgot one of them. The coupon they missed is:1701657454. Same bet as the other one.I post it here, since this is the best and most efficient way to get help and answers imo.Merry christmasMaskinjegern/Marius Link to comment Share on other sites More sharing options...
RayL Posted December 27, 2018 Share Posted December 27, 2018 Hi @maskinjegern, we had a closer look at the settlement and it seems there was indeed a goal scored between 00:00 and 29:59 as seen below. Given this information, the second bet iseems to be settled correctly since the bet was placed on under 0.5 goals in this time interval. Former Community Moderator Link to comment Share on other sites More sharing options...
Mackelito Posted December 27, 2018 Share Posted December 27, 2018 Here the ball isn't in the net at 29.57.. Go for it! Link to comment Share on other sites More sharing options...
Mackelito Posted December 27, 2018 Share Posted December 27, 2018 Don't remember how to edit but I tag you here instead @RayL :) Go for it! Link to comment Share on other sites More sharing options...
RayL Posted December 27, 2018 Share Posted December 27, 2018 That's odd @Mackelito and @maskinjegern, seems like we have some conflicting information from different sources. I'll send it back for consideration. I'll be sure to update you guys as soon as an answer is received. Former Community Moderator Link to comment Share on other sites More sharing options...
maskinjegern Posted December 29, 2018 Author Share Posted December 29, 2018 Reached a conclusion yet? Of all the broadcasts of this match everyone but one show this as a goal in the 30,01 min. Bundesliga official match summery confirm this along with all orker trusted result services i have checked.Maskinjegern Link to comment Share on other sites More sharing options...
RayL Posted December 29, 2018 Share Posted December 29, 2018 @maskinjegern sorry for the long waiting times first of all. During the holidays it happens that processes are a bit slower than usual. I've raised the urgency of your case and am pending feedback on the re settling of your bet. I know it doesn't make a difference at the moment but I have a good feeling about this one. Usually when the information is conflicting we re settle it, but I'll be sure to confirm that once I have word that this is the case. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted January 11, 2019 Share Posted January 11, 2019 The refund was now issued @maskinjegern, thank you for your patience with this one :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.