bn9 Posted July 13, 2019 Share Posted July 13, 2019 Hi, if i push the button “ betting History” , i always go to the home menu where all the matches are. I cant go to my betting history and i deleted the app and downloaded him again en it doesnt worked.can anyone help me?greets bn9 Link to comment Share on other sites More sharing options...
psrquack Posted July 13, 2019 Share Posted July 13, 2019 Hey,When you are redirected can you see this row?If yes what is happening if you are clicking on the (betting) history? Link to comment Share on other sites More sharing options...
bn9 Posted July 13, 2019 Author Share Posted July 13, 2019 Nope, when im clicking on betting history, it just goes back to the home screen... Link to comment Share on other sites More sharing options...
psrquack Posted July 13, 2019 Share Posted July 13, 2019 @bn9 wrote: Nope, when im clicking on betting history, it just goes back to the home screen...This is a general question,but do you use IE? If yes could you try other browser? 1 Link to comment Share on other sites More sharing options...
bn9 Posted July 13, 2019 Author Share Posted July 13, 2019 Its in the Unibet App. Link to comment Share on other sites More sharing options...
JeppeL Posted July 13, 2019 Share Posted July 13, 2019 @bn9 If you press the menu button in the top right, and then History ---> My Bets, it goes back to the main menu? Former Community Manager Link to comment Share on other sites More sharing options...
bn9 Posted July 14, 2019 Author Share Posted July 14, 2019 Look, “wedgeschiedenis” is Betting History, so when i click on that button it will give this screen.. Link to comment Share on other sites More sharing options...
RayL Posted July 15, 2019 Share Posted July 15, 2019 Hi @bn9, can you please post a screenshot of your phone's specs in this thread (from the "About" section in the phone settings) and another screenshot of the App version? We might need to have this looked at with the developers. The app version you can find it on the bottom of the page if you go to "Menu" and scroll down. Sorry about the inconvenience. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Gvr Posted July 15, 2019 Share Posted July 15, 2019 HiSame problem over here.. what to do? Thanks Link to comment Share on other sites More sharing options...
RayL Posted July 15, 2019 Share Posted July 15, 2019 @RayL wrote:Hi @bn9, can you please post a screenshot of your phone's specs in this thread (from the "About" section in the phone settings) and another screenshot of the App version? We might need to have this looked at with the developers. The app version you can find it on the bottom of the page if you go to "Menu" and scroll down.Sorry about the inconvenience. /Ray@Gvr , Thanks for reporting it :) Can you please have a look at the request above and help me out with the required data for the investigation?/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Gvr Posted July 15, 2019 Share Posted July 15, 2019 Would love to help but don’t know what you mean.. Link to comment Share on other sites More sharing options...
Gvr Posted July 16, 2019 Share Posted July 16, 2019 @RayL Problem of not seeing bet history is still there.. it’s annoying if you want to cash out etc.. are you guys searching for a solution pls? Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2019 Share Posted July 16, 2019 Just to clarify @Gvr, you are experiencing this issue only on a mobile phone right? On a desktop PC the history it's showing fine? If so, can you please let us know the model of your phone, we would also need a screenshot from the settings section of your phone from the "About" tab so we can look a bit more in detail into it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
JeppeL Posted July 16, 2019 Share Posted July 16, 2019 @Gvr @bn9 Just to confirm, if you try accessing the betting history through the account menu in the top right: History ---> My Bets, does it also go back to the main menu? Former Community Manager Link to comment Share on other sites More sharing options...
Gvr Posted July 16, 2019 Share Posted July 16, 2019 Hi @RayL @JeppeL indeed on a mobile phone. I’m using apple iphone X. But it’s not clear for me what you guys want me to take a screen shot from.. the unibet app is in my language “ nederlands”.. i dont know what you mean with “about” tab.. Link to comment Share on other sites More sharing options...
Gvr Posted July 16, 2019 Share Posted July 16, 2019 @JeppeL Indeed when i go to my bet history, in the unibetapp left corner down it goes back to the main menu.. it wasn’t like this before.. i could see all my bets.. + when i have a bet running i can’t check it to cash out etc.... really annoying.. grtz Link to comment Share on other sites More sharing options...
Nickadriaensen Posted July 17, 2019 Share Posted July 17, 2019 On the app, The betting history is not working. I can’t follow my bettings and see what I have won/lost. This is only on the app because when I see it on the internet it works. What can I do? Link to comment Share on other sites More sharing options...
psrquack Posted July 17, 2019 Share Posted July 17, 2019 @Nickadriaensen wrote: On the app, The betting history is not working. I can’t follow my bettings and see what I have won/lost. This is only on the app because when I see it on the internet it works. What can I do?It seems there is no solution yet. https://www.unibetcommunity.com/t5/Betting-and-Sports/Betting-history/td-p/260665/page/2 Link to comment Share on other sites More sharing options...
RayL Posted July 18, 2019 Share Posted July 18, 2019 Made a quick tutorial on how to access the "About" section on your Iphone, please find it below in the first video.Made a second tutorial showing how to access the Unibet app and look for the version number as well. Please find it in the second video, when in the menu tab, if you scroll to the bottom the info should be there. Screenshot of those 2 sections should be fine to provide @bn9, @Nickadriaensen , @Gvr so our developers can bring this issue closer to a fix. Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted July 23, 2019 Share Posted July 23, 2019 Was this solved in the meantime @bn9, @Nickadriaensen, @Gvr ? Are you guys able to access the betting history?/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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