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Moderator
Moderator
Hi @Pete1, please find the full terms and conditions of the promotion in the spoiler of my post right above yours.
The minimum bet requirement was £10 for this promotion so in this case I'm afraid that you won't be receiving the Free Bets.

/Ray
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Pete1 Rank 3
Rank 3

But my bet has still gone missing. It’s not there at all

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Moderator
Moderator

@Trev4ni wrote:

Been a member for one day now snd no idea what IV signed up for. 

What I thought I'd signed up for was all over the internet, £10 Cheltenham bet guarantees 4x£10 Cheltenham bets. What I got was £10 which I put on Tiger roll, money back of it loses.

Then I thought I was getting £10 casino bonus. Now I'm being offered that if I give up my current £10 bet on Tiger roll. Absolute farce 


Hi @Trev4ni, welcome to the Community. 
We have multiple welcome Bonuses, one of them being the one described above, when a player places a minimum of £10 by today at midnight on any Cheltenham selection available and receives 4X£10 Free bets in 4 days, and another one would be the one that you opted in at registration, a Risk Free bet up to £40 on any Cheltenham bet. 
I'm afraid that in this case there's not much we can do as the Bonus that is on the account already registered the bet and all went according to plan.

/Ray

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Greegz Rank 2
Rank 2

How can you check if your account is qualifying for the Cheltenham offer? 

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Ru Rank 2
Rank 2

Hey, As above i've placed a bet £10 single for a Thursday Cheltenham race although the money can be seen being deposit'd in history there is apparently no open bets in the 'my bets' header. Could you also let me know if this were to quality? thanks. 

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Community Manager
Community Manager

@Pete1 @Ru The racing client is seperate from the regular betting and I'm certain this is why you aren't seeing the placed bets. To find your betsm click the !"Racing" tab within "Sports" and then "My racing bets" in the menu:

UKracingsections.PNG

Feel free to ask if you have any other questions! Smile

/Jeppe

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