Jump to content

A world without bonuses


JeppeL

Recommended Posts

Recently we've seen some local rule changes in certain countries - for example in Sweden - which compared to the past limits our possibilites of offering promotions. Specifically what we can offer there now is one welcome bonus for new players upon signing up, and this goes across our mother company "Kindred Group" who also features other brands. So one welcome bonus maximum for any of the brands that Kindred Group have available in Sweden. So if you've e.g used a welcome bonus on Unibet, we won't be able to offer it on Mariacasino.

We're all for following the local rules and working with the gaming authoroties of any country that require us to hold a local license, but of course we also want to offer the best overall product available.
The igaming industry has always been heavily filled with various promotions across different sites and quite often it's a big part of why people chose to play one place vs another, but if you imagine the scenario above of only one welcome bonus being possible in whatever country you may be from, what would be most important for you that we focus on in the future to make Unibet the best possible place for you to play?

I've put the thread here in the Betting section of the community for practical reason and I might move it at a later time, but the discussion here could be about anything related, it's you guys opinion after all :)

So in short: If you could never get a bonus or be a part of any kind of paid promotion, what would make Unibet the best place for you to play? 

/Jeppe

  • Like 5
Former Community Manager
Link to comment
Share on other sites

 Thank you for make this topc here ,  as I member of unibet I want to request or maybe it's better to say ask something , when you are providing bonus to players , of course there is some calculation and with that calculation players getting bonus , so would you mind inform me please why you are not sharing them ? If unibet share their percentage and calculation for bonuses and these things , I promise you It will very good and no one will ask bonus or make problem about this section , just give a full information about everything before the players play , that's all . 

 I'm using LIVE BLACKJACK , SPORT BETTING , POKER 
In the case of bonuses , I have to tell you most of the players are aggressive players , so without bonus I dont think they will continue anymore to their gambling .If it will only one bonus It will something funny :) 

good luck to you :) 

  • Like 1
Link to comment
Share on other sites

The not questionable things: various deposit options, fast cash out, friendly and competent CS, fast and prompt account verification and other services (for example if you have to move to other country CS could migrate your account within a minutes and you don't need to open another one).

 

Betting: act like pinnacle sports (smaller margins, larger amounts, do not restrict winning players-you know only a few of bettors are winners)

Poker: ticket exchanger for all players, no restrictions, no opt in must. Smooth running client on every devices. High stakes cash/MTT/SNG ambassadors (like in the Full Tilt) with meet and greet option(for example play x sng etc and X ambassador will play against you a SNG, or HU).

Silly cash game tables: for example the dealer will choose the game type of the next round (from the all 8 poker variants).

  • Like 3
Link to comment
Share on other sites

Betting: I'm mostly making bets in tennis. And here Unibet is losing competition with other bookmakers, because pre-match line is very poor. However line is very good in LIVE, much better than some other bookies. Don't know much about other sports... Also I like totalizator games on other sites, there you have to choose results of 15-25 preselected matches, pay small reasonable price to opt-in and try to win big money from Jackpot money pool.

Poker: I just love Unibet philosophy to make poker game more recreational. Keep it up. 👍

Casino: Not a big fan...but looks mostly similar with others. Without bonuses I don't know ...imho nothing else you can give to attract players from other sites, because selection of games is pretty much same everywhere. 

Also you can combine UnibetOpen series with big Casino-Live and Sports-Live events. And packages for those events you can win on Unibet site in competitions. To involve more recreational players to Live Events.

  • Like 2
Link to comment
Share on other sites


@OOO wrote:

 Thank you for make this topc here ,  as I member of unibet I want to request or maybe it's better to say ask something , when you are providing bonus to players , of course there is some calculation and with that calculation players getting bonus , so would you mind inform me please why you are not sharing them ? If unibet share their percentage and calculation for bonuses and these things , I promise you It will very good and no one will ask bonus or make problem about this section , just give a full information about everything before the players play , that's all . 

 

 I'm using LIVE BLACKJACK , SPORT BETTING , POKER 

In the case of bonuses , I have to tell you most of the players are aggressive players , so without bonus I dont think they will continue anymore to their gambling .If it will only one bonus It will something funny :) 

 

good luck to you :) 


@OOO It's a fair point, I realize that quite a few other sites do it differently than us. 

Our bonus system as you know is automated, so you're right that it's dependant on calculations within an algorithm like you mention yourself. We believe there are mostly benefits to this method compared to a bonus system where you for example always can see how much more you need to deposit to get a certain amount bonus money. 

The idea behind the bonus system is to make it so you and other player get the possibilty of a bonus at a fitting time, but without you knowing when exactly it would be due to the calculations showing in your bonus section. If it was visible exactly when you'd get a bonus, I see it as a bit of a whip where players would feel quite heavily incentivised to e.g make a deposit, "because I want the bonus". Playing at Unibet should be fun, so this isn't something we want for the bonus system and believe that the bonus should instead hit your account organically so to speak, at a time where you feel it's appropiate, but also might get a little surprised by it - a good surprise :)

It's our job to make sure that happens and that the bonus system works as inteded. In general I'd say it works quite well and negative feedback on the bonus system isn't something we see too much of. 

Not having bonus calculations public also ensures that it's ours, and not something one of our competitors could easily copy and emulate. 

It also used to be possible to ask for a bonus with e.g with a live chat agent or even here on the community, but we removed that as well to reduce the amount of contacts on it and it's helped the agents focusing on players with problems where they can really help out. 

In terms of promotions based on playing x amount to get a certain reward, e.g a Free bet of a certain amount like in our Multiple Free Bet promo, we do have plenty of those and when making use you'd always know beforehand of the specific requirements.

Lastly, we focus a lot on promotions that has a competition element to it. A lot of players really like these because of that competion element and you'll find that we do e.g both casino tournaments and betting championships where players can see live how they're doing compared to other players taking part. 

We've taken this element highly into the community as well, making small competitions that are more personable and where you can engage with the other players taking part.

So all in all I'd say our promotion offering is quite varied and there are something for all of the different kind of players that we have :) It's small thread derail as this thread is about if none of this was possible, but I'm happy to discuss and share some of our thoughts behind what we do :)

/Jeppe

  • Like 1
Former Community Manager
Link to comment
Share on other sites

Thank you for your information , yes you wrote generally maybe most of players can do like this and understand them , I think It's better to make it separate , because trust me there is kind of players who, you can add them bonus daily , because of their activity + deposits 

even if you are not sharing the bonus formula , but you can tell to your customers support try to manage and answer quickly about this section , my problem is thereisn't any clear information , and when I'm trying to get some information no one answering me in pure way , and maybe this is only  in Unibet Polska , please and please It's appeal , please check it , there isn't even one well promotion for players who play everyday , I can promise you I'm playing everyday since 7 or 8 month , but still I'm not getting anything . even ok no problem If you are mentioning players in unibet must play without thinking to bonus , please let us know , then I'll change my strategy , when we are playing , we are  considering  bonus , If I'll not get any clear information or any bonus , of course I'll stop it because I'm aggressive player and I'm not betting one time in day , so I'm betting on everything per day maybe more than 10 or 20 times . anyway hope everything will fine , dear @JeppeL the things you mentioned above , they are for 2010 , we are playing at 2019 , at this time everything changed.

Link to comment
Share on other sites

@OOO I don't believe the live chat agents can state much else than that there is an active bonus program, but how it specifically works is not something we wish to disclose.
The bonus system is relatively new and it's a new way of doing things. In relation to that, I'd argue that a simple cash back system where you get a certain bonus upon depositing or playing for x amount of money, along with the possibility of going to customer support to ask "can I have a bonus?" would be the old way of doing things :)

You can see the same theme in poker, where the old way was regular rakeback where you got cash back depending on how much you'd raked within a certain period. The system we use now for that is based around missions and challenges, where you e.g get a poker ticket the first time in the month where all cards on the flop, turn and river are red as in diamonds or hearts. 

/Jeppe

 

 

Former Community Manager
Link to comment
Share on other sites

@JeppeL sorry If I said old , because you mentioned we want our customer have fun here and that's why  you are not sharing the algoritm and informations , these are old for me , I dont mean other things , yea I know poker  is perfect no worries about that , and also of course if bonus system is not working as well the player will ask the bonus or request it :) so I think It's better to check them all , or If u checked just let me know you can't confirm me , no problem , as I wrote I'll change :)

Link to comment
Share on other sites

I dont know why no one shares their Idea about this section or their feedback , but I guess something ( It's only guessing ) except poland and sweden ,  All players satisfied with their promotions and bonuses . 

Link to comment
Share on other sites


@OOO wrote:

I dont know why no one shares their Idea about this section or their feedback , but I guess something ( It's only guessing ) except poland and sweden ,  All players satisfied from their promotions and bonuses . 


More like suggestions not going to happen anyways so why bother. I guess it is like voting. If you don't vote, you can't complain so i made suggestion of merch instead bonuses so i can continue complaining in the future :D

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...