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waarde Rank 6
Rank 6

would have won 2800 euros ... they just make fun of me ... I think this is anything but correct ... so you will always find an excuse for not paying

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waarde Rank 6
Rank 6

I would have won 2800 euros ... they just make fun of me ... I think this is anything but correct ... so you will always find an excuse for not paying...I have been degouted...

 Nicolas

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SingleMom102 Rank 11
Rank 11
Out of curiosity, what was the bet and at which timestamp?
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Felien12345 Rank 3
Rank 3

Thanks for the reply, I hope we get our money back or at least there will com an alternative Because an odd of 36 in the 89th minute  seems pretty logical to me🤔

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Community Manager
Community Manager

Good morning @Felien12345  @waarde  @Mau04  @Rafa1 Smile

I had a look at the case just now, and I do apologize for the incorrect odds given on the live bet as this is something our Sportsbook do their best to make sure doesn't happen!
That being said, this was an obivous mistake in the setting of the odds and as such we have to make a fair decision for both parts and void all the bets. For a match like this, the correct odds at the time should probably have been somewhere between 9 and 11 for either team, with the home team having a bit lower than the away team - that's a very general assumption though and the match dynamics have to be somewhat even, e.g both teams are 11 players on the field.

All bets on this should be voided and the stakes of your bets should already be back on your account, but if it hasn't happened yet then please post the coupon number of your bet and we'll see to it Smile

Sorry once again for the incorrect odds and for the time you had to spend on the matter, I hope for your understanding as it's my opinion that this decision isn't unfair, but rather natural and something we have to do(and reserve the right to do in our general terms and conditions) in the rare case of an obvious error.

/Jeppe

 

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Floris Rank 6
Rank 6
Good evening @Jeppe-Unibet,

If you make a fault, it is your responsibility to redress that fault. Ok, maybe it is written in the conditions that if there are mistakes in the setting of the odd, the bets are voided. First of all, it is a very strange rule, because you can do whatever you want... Second, if you make a fault, you can at least redress your fault by giving something to the client. It can be a bonus or something else, but at least something! It is really not fair that you all leave us behind with a nasty feeling. We all feel robbed by Unibet! I ask, once again, for a compensation. For a company like Unibet, it is not a big deal to give us a compensation...

Thank you.
Floris
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