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A cancellation of a bet by a mistake in the listing


Felien12345

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I have placed a bet on standard Liege on a live odd of 36, but the bet is now lift available and this because this is a "mistake". I can do anything that you are mistaken. This is  your fault so you guys should this also be fair and take  the bet on you. In that way you can say to each bet say “it is a mistake of the odd".

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I have also placed a bet on standard Liege on a live odd of 36. I put 3 euros and I supposed to win 108 euros... I'm disgusting. First, the money was on my account and then they resumed me the money....

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I also placed a bet on Standard! I've won also 360 euro because I did a bet of 10 euro at that moment!! Now it's also gone from my account... . I think it's really your fault and you have to give it back to us... . This is not done!! I think we deserved it! 😞 

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What can we do about that ? An idea ? I'm totaly agree with you Floris, it's completely their fault but I read the terms&conditions and they say : " However, UNIBET reserves the right to correct obvious errors in the entry of betting scores or to cancel bets placed on the basis of manifest errors at any time." But in my opinion a quotation of 36 to 89 th minute is justified... 

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Ok guys,

you all have to send an email to unibet about this. We all have to keep going, because i am really disgusted about what just happened. We are all treated unequal and it is their job now to give the money back!

If this doesn't work, we have to take furhter staps because this is absolutely not right!

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Hi guys, @Mau04 , @Felien12345 , @Rafa1 , @Floris .
Welcome to the Community first of all and I'd like to re asure you that you did come to the right place.
To say I'm sorry that this occured would be an understatement, under no circumstances would we like a player of ours feel that they have been done wrong, so I would like to personally apologize for this error in odds and for the obvious voiding that happened after. I hate to start off with an answer that contains terms and conditions but I believe it's best to first clear up this situation and look at alternatives after. Please bear with me on this one. 
Section 5.3.B, mentions that: "Bets that were placed while the website was encountering technical problems, that would otherwise not have been accepted can be voided."  You'll have access to the full terms in the link below.
https://a1s.unicdn.net/polopoly_fs/1.1139219.1552408649!/menu/standard/file/Kambi%20TC%20v1.7%20-%20English%20.eu%20(1).pdf
This issue is something that rippeled through all the platforms that our Sportsbook provider offers it's services to, but I wouldn't say that it makes this particular instance any better for you guys or for us. 

That being said, although the terms and conditions cover this particular instance, I have reached out to our higher ups with your accounts in order to try and make up for this inconvenience. I am not promising that you guys will receive the winnings placed on the bet that was present on site because of an error, I am fairly sure that will not be possible, it's somethng mostly along the lines of an apologie bonus. 

Lastly, thank you for coming to the Community to report this, I will be in touch first thing tomorrow with a favorable resolution. 

/Ray

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Good morning @Felien12345  @waarde  @Mau04  @Rafa1 :)

I had a look at the case just now, and I do apologize for the incorrect odds given on the live bet as this is something our Sportsbook do their best to make sure doesn't happen!
That being said, this was an obivous mistake in the setting of the odds and as such we have to make a fair decision for both parts and void all the bets. For a match like this, the correct odds at the time should probably have been somewhere between 9 and 11 for either team, with the home team having a bit lower than the away team - that's a very general assumption though and the match dynamics have to be somewhat even, e.g both teams are 11 players on the field.

All bets on this should be voided and the stakes of your bets should already be back on your account, but if it hasn't happened yet then please post the coupon number of your bet and we'll see to it :)

Sorry once again for the incorrect odds and for the time you had to spend on the matter, I hope for your understanding as it's my opinion that this decision isn't unfair, but rather natural and something we have to do(and reserve the right to do in our general terms and conditions) in the rare case of an obvious error.

/Jeppe

 

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