Tagging @Ray-Unibet since he was able to help me in the past, but really looking for all the support I can get.
On Tuesday, March 10th I placed a few bets involving a goal being scored in the Saudi football match Hottain - Al-Jeel in the 30:00-59:59 interval. I was following the match in the Unibet live console and while approaching the end of that interval all odds get blocked, the graphic shows Al-Jeel scoring, the match event data records Al-Jeel's goal in 60' (which is 59:00-59:59)... and a couple minutes later all my running bets get marked as lost.
I frantically searched the web for data around this match and found a few well known platforms confirming the goal being scored in 60' (xscores.com, flashscore.com etc.) together with Al-Jeel's Twitter account listing 60' as the scoring minute next to the goalscorer's name.
I sent all the evidence above to Unibet support only to get a reply that they're confident the goal was scored in 61', citing obscure sites like livescores.biz and 777score.pk. Despite all the evidence I had sent it seems they aren't willing to resettle those bets as won.
I've attached here all those screenshots, Unibet live data coverage included, hoping that you could help me further.
To me this is most outrageous, having to investigate on my own in order to get my rightful winnings only to get my request rejected based on some obscure site data and against Unibet's own records. Not to mention the days that passed by replying back and forth without getting a satisfactory resolution.
If you cannot help me either, please let me know where and how I could file a formal complaint. To me, what happened here can be described as robbery. And the stress Unibet have caused me is incalculable.
For reference, the coupon ID's are the following:
Hi @ddd, thanks for reaching out to me with this settlement. I had a closer look at the reply given by our provider and based on that I too can only conclude that the settlements seem to be accurate since the bet you've placed is on a goal to be scored between 59:00-59:59 and the goal actually happened in the 61st minute at 60:10.
The Livescore feature onsite is not to be taken for granted, also mentioned in our terms under the section: B.1.2.
The confusion here I believe is that most sites cited in your post tend to round off the exact time not giving the concrete second where the goal was scored.
But with that being said, I am more than happy to send this to one of our Sportsbook experts to have it double checked for you. I will most probably be able to get back to you regarding this tomorrow. Hang in there, I'm on it.
Hi @Ray-Unibet, we both know that is not true. First of all, xscores.com and flashscore.com are quite careful not to misrepresent the minute a goal is being scored (I tend to think it's because of possible betting issues too) and I've seen them many times altering their initial record to reflect the truth. They know very well how to round up the minutes and there is no tendency to show 60' if the scoring minute is 60:01. With flashscore.com it even happened here, they initially showed 61', then changed it to 60'. I am positive this gosl was scored before 60:00, major livescore sites show that and you can't take livescore.biz only to be true, with their claim the goal was scored in 60:10. That's, how to say it, suspiciously and conveniently precise. Also, I was following the game in Unibet's live console. Even there, the goal clearly appears to be scored in 60' and that's what I witnessed live.
Also, this is the second time in less than a month that I'm facing this issue at Unibet. Please check incident 200215-004300 involving a Peruvian match. You were even broadcasting it live, I was watching and could not believe my eyes seeing the goal scored in my interval on live TV, then Unibet settling it as lost. It's clear you're doing the same here, revolving around an obscure site like livescores.biz and their convenient claim for the goal having been scored in 60:10. Let me show you this idiotic site data around my previous February incident - capture below. My bet was a goal being scored between 70:00-79:59. Guess what, a goal WAS scored in 79:57 or so. I watched that live. On Unibet. What is the scoring minute on livescores.biz? See below, 80:19!!! And i got that bet resettled and rightfully so, the goal was scored before 79:59! And now you patronize me around sites not rou ding up the scoring minute correctly, citing livescores.biz?! Oh my God, just give me a break and give me my rightful winnings. Is anyone around here using livescores.biz for anything?!
Is Unibet doing so bad that they can't honor roughly €100 winnings? I really don't get what's going on here.