Jon123 Posted January 5, 2020 Share Posted January 5, 2020 Hi, So i placed my £40 bouns on the Preson Middlesbrough game for Middlesbrough to win, which they did 2-0. This bet win in logged in my history but my account balence still hasnt recieved it. Any one got any ideas where i might find my winnings. Its been 6 days since the game so would exspect to have been paid by now. Link to comment Share on other sites More sharing options...
Solution RayL Posted January 7, 2020 Solution Share Posted January 7, 2020 Hi @Jon123, welcome to the Community and thank you for reaching out to us. I'm afraid I am bearing bad news. The way this works is that you receive a Risk Free Bet and if that bet loses you receive Bonus Money. This happened in your case and then you proceeded to place a bet on Preson - Middlesbrough which won. Here's what went wrong: The money that gets added to your account has a wagering requirement, meaning that it's not cash and it would need to be wagered X3. After the Bonus Money winnings were added to your account you proceeded to accept a 2nd offer which in turn canceled your Bonus and subsequently your bonus money. There also is a pop up message when trying to activate a Bonus while you already have one active informing players that the money will be deleted. I'm afraid that there's not much we can do in this case. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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