Emmilia Posted November 12, 2018 Share Posted November 12, 2018 I’ve placed a live bet on arsenal corner in the 8-8,59 minute, but it say i lost? Why is that? And who shall i contact? Link to comment Share on other sites More sharing options...
RayL Posted November 12, 2018 Share Posted November 12, 2018 Hi @Emmilia, welcome to the Community. :) Thanks for contacting us with your inquiry, we have forwarded your bet to our provider and it will be re checked. I'll update you here in this thread as soon as I have an answer from them. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted November 12, 2018 Share Posted November 12, 2018 Update:We have checked up on your bet @Emmilia and I can confirm that in our logs and in the recordings the only occurrence within 8:00-8:59 was a Goal Kick at 8:56 which was then taken at 9:16. Our settlement seems to be correct. Former Community Moderator Link to comment Share on other sites More sharing options...
Emmilia Posted November 14, 2018 Author Share Posted November 14, 2018 Hello again.thank you for your answer.i appologise for my bad english, im from sweden...But according to this information during the match, there was a corner on the 8 minute. I attached two pictures and you see my bet in the history at the arsenal-sporting Lissabon match 8 november.will you please check again?//Emilia Link to comment Share on other sites More sharing options...
JeppeL Posted November 14, 2018 Share Posted November 14, 2018 @Emmilia I'm fairly certain that the Sportbook checked it properly the first time and that the information of the in our play-by-play was an error, but I'll mention it for them and have them double check :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted November 14, 2018 Share Posted November 14, 2018 @Emmilia I'm afraid the settlement is correct, the Sportsbook said they checked it manually and that there was no other occurence in the minute from which was placed towards. Upon review, I don't believe it's an error in the play-by-play though, the 8th minute is from 7.00-7.59.Best regards,Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted November 14, 2018 Share Posted November 14, 2018 @Emmilia I'm afraid the settlement is correct, the Sportsbook said they checked it manually and that there was no other occurence in the minute from which was placed towards. Upon review, I don't believe it's an error in the play-by-play though, the 8th minute is from 7.00-7.59.Best regards,Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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