Virtual greyhounds

[doktorgenya]

Hi Unibet!

I found a bug or something in the virtual greyhound game. At Friday afternoon, evening I played several times with the virtual greyhounds, sometimes I won, sometimes I lost a few euros but four times nothing happened. The system just don't show me in these four cases that I won or lost. I can see usually the results immediately after a race, if I won for example 1 euro then it shows me in green 1 Eur, if I lost then there is 0 Eur. I put my money for four races on Friday evening , altogether 5,4 euros and I just still don't know what happened with my money, I can see only No results. Your system just jumped these races or missed the results of these races or I don't know. I took screenshot, so I can show you that I really put money and there are still no results. What should I do? How can I get back my money?

Thank you!

[Jami-Unibet]

Hey @doktorgenya and welcome to the Community!

Could you please specify the rounds and/or post the screenshots? I can see multiple rounds played on friday evening and with more details I can have a better look. :)

[doktorgenya]

 

 

These were the races.

 

Pennington Raceway 360m ID 2464

 

Pennington Raceway 360m ID 2597

 

Muldenhall Park 720m  ID 2604

 

Pennington Raceway 720m ID 2606

[doktorgenya]

Hi Unibet! Why you still didn't fix the bugs in your virtual greyhounds game? I just had the same problem like in February. You are just sitting on my money....