Alec07 Posted May 18, 2019 Share Posted May 18, 2019 Unibet only points out the bets that i’ve lost. The bets that i won, didn’t end yet they say. Betting currently on SKT - G2 (esports) Link to comment Share on other sites More sharing options...
Solution RayL Posted May 18, 2019 Solution Share Posted May 18, 2019 Hi @Alec07, welcome to the Community :) I've sent the 3 bets on SKT - G2 that are still not settled to our traders to have a look. I'll keep monitoring their response and let you know here in thread over their answer. Thank you for contacting us with this. Former Community Moderator Link to comment Share on other sites More sharing options...
Alec07 Posted May 18, 2019 Author Share Posted May 18, 2019 Thank you for helping me out so quickly :) Link to comment Share on other sites More sharing options...
Hercuul24 Posted July 5, 2019 Share Posted July 5, 2019 I won a bet today (+11,5 corners in Melbourne-Avon). It Saïd corners 6-6 (12) bit in my betslip I have a RED lost bet! But I think 12 corners is +11,5, No Can Unibet fix this and give me my winnings please? Link to comment Share on other sites More sharing options...
Purps Posted July 6, 2019 Share Posted July 6, 2019 @Hercuul24 wrote: I won a bet today (+11,5 corners in Melbourne-Avon). It Saïd corners 6-6 (12) bit in my betslip I have a RED lost bet! But I think 12 corners is +11,5, No Can Unibet fix this and give me my winnings please?@Hercuul24 Every stats site that show corners for this game that I'm able to find, shows 11 corners on this match ( Melbourne Knights 6, Avondale FC 5 ). Could it be that you are wrong about this?I'll tag @RayL anyhow, so maybe he can check this out once he sees this ( it's weekend though, so it may take a while ) 👍 Link to comment Share on other sites More sharing options...
Hercuul24 Posted July 6, 2019 Share Posted July 6, 2019 Hello Purps Can be, but I have a screenshot from unibet where it said corners 6-6 in minute 93 ... Link to comment Share on other sites More sharing options...
Purps Posted July 6, 2019 Share Posted July 6, 2019 @Hercuul24 wrote: Hello Purps Can be, but I have a screenshot from unibet where it said corners 6-6 in minute 93 ... @Hercuul24 It's probably been an error on the display, those things happen .... :annoyed:On the video below you'll see corners number 10 and 11 right at the start of the video. I watched it all the way till the end from this point and there are no further corners after the 11th one :sad: Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2019 Share Posted July 8, 2019 Hi @Hercuul24, welcome to the Community :)I do apologize for the stats showing incorrect, it's pretty rare, but it does happen from time to time. Since the stats are seen as an added feature to the live betting section, we do not re-settle. I realize it might sound a bit harsh, but it goes both ways in the way that we do not void winnings bet either on the basis of the live score being incorrect.Officially, the rule is described like this:Section B.1.6:"Statistics or editorial text published at the Unibet site are to be considered as added information, but Unibet does not acknowledge or accept any liability whatsoever if the information is not correct. At all times it is the Account Holder’s responsibility to be aware about circumstances relating to an event."Here's a breakdown of the match highlights as well:Time in CETMinuteEvent11:56:3705:59Possible CR Melbourne Knights FC11:56:5306:15CR Melbourne Knights FC (Corner - left side)11:57:0406:26Corner taken12:00:5610:18Possible CR Avondale FC Melbourne12:00:5710:19CR Avondale FC Melbourne - Corner time was adjusted to 09:52,00. (Corner - right side)12:01:0810:30Corner taken12:26:5136:13Possible CR Melbourne Knights FC12:27:1036:32CR Melbourne Knights FC (Corner - right side)12:27:1836:40Corner taken12:54:3646:26Possible CR Melbourne Knights FC12:54:4246:33CR Melbourne Knights FC (Corner - right side)12:55:2047:10Corner taken12:55:2847:18Possible CR Melbourne Knights FC12:55:3547:26CR Melbourne Knights FC (Corner - right side)12:55:4347:34Corner taken12:58:5550:46Possible CR Melbourne Knights FC12:59:0350:54CR Melbourne Knights FC (Corner - right side)12:59:1651:06Corner taken13:13:2065:11Possible CR Avondale FC Melbourne13:13:2765:18CR Avondale FC Melbourne (Corner - right side)13:13:5165:42Corner taken13:22:5974:50Possible CR Avondale FC Melbourne13:23:0874:59CR Avondale FC Melbourne (Corner - left side)13:23:1875:09Corner taken13:27:5579:46Possible CR Melbourne Knights FC13:27:5879:49CR Melbourne Knights FC (Corner - left side)13:28:2780:18Corner taken13:30:3282:23Possible CR Avondale FC Melbourne13:30:3382:23CR Avondale FC Melbourne (Corner - right side)13:30:4682:37Corner taken13:30:5382:44Possible CR Avondale FC Melbourne13:30:5682:47CR Avondale FC Melbourne (Corner - left side)13:31:1483:04Corner takenI've added you a Free Bet to make up for the inconvenience none the less but please note that this might not be possible at a later time./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Hercuul24 Posted July 20, 2019 Share Posted July 20, 2019 Hello RayThanks for the reply!Yes it's a pity that I didn't have it correct but I understand :)For the free bet you send me... Where can I find it, because I was on a holiday and I just arrived back home so I just saw this now.Thanks for the info and off course for the free bet!Very nice of you :) Kind regards Neal Link to comment Share on other sites More sharing options...
RayL Posted July 20, 2019 Share Posted July 20, 2019 @Hercuul24, ticket expired in the meantime I'm afraid as we usually set a one week expiration period, but I've renewed now, hope you had a great holiday :). /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Hercuul24 Posted July 28, 2019 Share Posted July 28, 2019 Hi RayThanks a lot for the help last time! But I have another question now.I won a freebet ticket via Unibet expert Belgium with a code. But when I give in the code it sais 'sorry our systems are not working for the moment, please try again later'. But I've been trying since yesterday.Do you know anything about this or should I send you the code that I received?Thanks again for the help! Neal Link to comment Share on other sites More sharing options...
RayL Posted July 28, 2019 Share Posted July 28, 2019 Not going to lie @Hercuul24, I don't have allot of experience with the Bonus Codes but I can certainly contact the guys responsible. When did you receive the code and through what communication channel and can you please PM me with the code? :) Former Community Moderator Link to comment Share on other sites More sharing options...
Hercuul24 Posted July 29, 2019 Share Posted July 29, 2019 Hi Ray.Via facebook/telegram on the unibet expert channel.How can I PM you the code (without others seeing it)? Link to comment Share on other sites More sharing options...
Purps Posted July 29, 2019 Share Posted July 29, 2019 @Hercuul24 wrote: How can I PM you the code (without others seeing it)? @Hercuul24 Hover your mouse pointer over Ray's name under his picture on one of his posts, and choose "Send Message" from the thingy that pops up.OrClick on the envelope picture on the top right corner of the page and click the yellow "new message" button. :peace: Link to comment Share on other sites More sharing options...
Hercuul24 Posted July 29, 2019 Share Posted July 29, 2019 Thanks Purps! 1 Link to comment Share on other sites More sharing options...
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