JeppeL Posted November 7, 2019 Share Posted November 7, 2019 @Calin wrote:This is getting ridiculous now. Shocking that no moderators are fixing this obvious mistake on their side. Will just have to complain to the regulators I guess but absolutely shocking from Unibet@Calin @Roni I haven't seen the screenshot, but I agree that it's very poor work to send one out that's taken after 80 minutes and refer to that - I'll definitely follow up on that.I don't know if you received word from Customer Support, but the information we have from the Sportsbook in the case is that the first official UEFA report that came out from the match(from which we make the settlements) was later corrected. And yes, before you say it, it really sucks that a bet is settled as lost when it's not actually what happened in the match, from a perspective of wanting our players to have the best experience possible, it's actually one of the worst things I can imagine happening at all. The system isn't foul proof and the problem we have is that when the first settlement is done, the winners are paid out as well - so to you change yours to a winner, theirs would have to be settled as lost and money removed from the account, which might already be placed on another bet or set in motion to be withdrawn, as well a players generally also getting very frustrated with money leaving the account all of the sudden. Added together it's our opinion that it would bring a number of issues that we as a company believe are worse than the alternative of having to accept, that people who weren't supposed to win get to keep their winnings.You could argue that we should pay out all the bets when this situation happens and from a players perspective I wouldn't disagree with you, but as a betting provider we also want it fair in both directions. By that I mean, that since our intent is to settle bets as quickly and precisely as possible, we have to go by the first official report - if we waited x amount of minutes/hours to allow for UEFA and other sports bodies to correct possible mistakes, we'd be the slowest at settling bets of any betting provider you'd know. If we wanted to be quicker, we could settle off of information from the likes of livescore.com, but then we'd more errors than anyone else. The first official report is the compromise here, it's just very unfortunate when they make mistakes in it and we pay out a lot of money based on the information being official and correct.The official rule is in the spoiler: Result Settlement B.5.2:Settlement of bets will not include any changes deriving from and/or attributable to, but not limited to: disqualifications, penalizations, protests, sub judice results, and/or successive changes to the official result after the event has been completed and a result has been announced, even preliminarily. For bets referring to competitions which span over more than 1 round/stage (e.g. Season Bets), only amendments affecting bets which settlement has not been decided yet will be taken into consideration. Only those measures that are announced by the governing association before the last scheduled round/stage will be considered. Any changes effected after this time, or changes referring to bets which have already been settled based on events that happened during the event/competition will not be considered.Trying to find a silver lining, the bet might be settled incorrectly without a possibility of me getting it fixed, but it got you here on the Community, and from the bets you describe and the passion you speak with about it, I figure you guys might like to join our free SuperToto football competitions.Also, please do check your notifications tomorrow evening or in the weekend, while I can't change things here directly in this case, there is something I'd like to do for you guys, I just can't announce it before tomorrow./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Calin Posted November 7, 2019 Author Share Posted November 7, 2019 So basically you are saying the bet will be lost even though the official stats are saying otherwise? I think the best course of action will be to pay here both sides. This is what I will do anyways. I had a bet on shots on target that came as a loss and that one was reversed. Here I am arguing for a mate of mine but if you decide not to pay out a winning bet there is no way this is a fair decision even if you do have it in your rules Link to comment Share on other sites More sharing options...
Calin Posted November 7, 2019 Author Share Posted November 7, 2019 Also, I cannot imagine your liabilities being very high on this type of market as the limits are quite low...also I cannot imagine bettors appreciating more having a speedy settlement rathe than a correct one...but that is just my 2 cents Link to comment Share on other sites More sharing options...
Roni Posted November 7, 2019 Share Posted November 7, 2019 Ridiculous, of course human error., mistakes happen but wow just wow so to avoid disappointing the ones who were awarded the money in error the ones who should of rightfully got the money lose out. What's the point of betting in the future here then not only are we taking on the odds but we're also relying on an incompetent service getting it right. Link to comment Share on other sites More sharing options...
Roni Posted November 7, 2019 Share Posted November 7, 2019 Link to comment Share on other sites More sharing options...
Roni Posted November 7, 2019 Share Posted November 7, 2019 So yeah here's the proof from the inept people here, just leaves a really bad taste in the mouth the whole affair, you can quite clearly see they settled on 80 minute stats, Oliver Skipp who came on and got booked isn't even in the stats, I give up crap company crap service Link to comment Share on other sites More sharing options...
Roni Posted November 7, 2019 Share Posted November 7, 2019 One final thing, vthe greatest kick in the teeth was the operator taking great glee in imploring me to count the numbers in the red box telling me in block capitals YOU LOST , I swear you couldn't make it up, such poor set up here 1 Link to comment Share on other sites More sharing options...
JeppeL Posted November 7, 2019 Share Posted November 7, 2019 @Roni wrote: Thank you for the picture @Roni, I hadn't realized that the one sent to you was actually a picture of the official report. What they're saying is that this is the report that was first made official by UEFA, not that we decided all of the sudden to settle the bets at 80 minutes of game time. I don't think this report comes out before the match ends, but do correct me if that isn't the case and it is instead updated live.I'll dig into the case with the sportsbook and see what they say on this feedback; I've never actually seen it be a mistake like that, where the official report just isn't finished. The relatively rare times the reports come out with errors( @TDW I realize this is the second case within a few weeks, but think about the thousands of bets that are settled correctly and quickly in this system), it's a single statistic that is changed because it was logged incorrectly initially. /Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Calin Posted November 7, 2019 Author Share Posted November 7, 2019 Also, how can we know for sure UEFA sent the worng stats? It is a bit weird as I was actually watching the game and checking the status on uefa.com and flashcore and the statistics were updating fine. I wonder if you settled the match as 0-3 as the last goal was scored in the 86th minute? I am sorry Ray but I don't think hiding behind some rules is good enough in this situation...anyway you can probably do this in Europe as it seems bookies get away with everything here...from stake factoring to paying our at their discretion. can't wait to see Unibet doing this in the US..... Link to comment Share on other sites More sharing options...
Calin Posted November 7, 2019 Author Share Posted November 7, 2019 This notone is updated live on UEFA com.but I cannot imagine doing the settlement using this one as this one is available only 15-20 minutes after the match is finished. The highlights are updated live though.And the fouls were updated live. This one is more for player props I would say. As the official numbers fouls offisdes are updated and flashcore are for sure connected in a way to UEFA as they always have the same numbers there. The only ones having this report updated live are whoscored.com Link to comment Share on other sites More sharing options...
Calin Posted November 7, 2019 Author Share Posted November 7, 2019 No mate. The shots on target for the spurs we're settled wrongly as well. The number written there was 3 even though there were 4 goals scored by Tottenham. And that bet was reversed today. Link to comment Share on other sites More sharing options...
Roni Posted November 7, 2019 Share Posted November 7, 2019 That’s true Calin i was checking UEFA.com at the same time and things seemed correct , if these incidences really are needles in haystacks then why can’t out of a simple idea of good faith and integrity settle all bets since they are so few and far between or maybe this is the point they are getting more and more regular . Why doesn’t Unibet.com state in small letters since its obviously true , before punters make a bet let them know there is a small chance even if your bet is a winner you won’t get paid and the losing bets will , this needs to be highlighted in the press or something or spread on social media , people really should know about these things Link to comment Share on other sites More sharing options...
Roni Posted November 8, 2019 Share Posted November 8, 2019 @JeppeL if what your saying is true which I still say is a ludicrous way of treating people, about the rule on first UEFA match reports are the settled bets regardless of errors, then why was @Calin bet for shots on goal reversed correctly today? Seriously it's like you make up the rules as you go along, thinking about it that would mean as the match report was sent from the 80th minute mark many bets would of been settled incorrectly, correct score bookings etc, this is just so wrong in so many ways, I really don't know how you can defend such actions Link to comment Share on other sites More sharing options...
Solution Calin Posted November 8, 2019 Author Solution Share Posted November 8, 2019 Solved in the end. They did the right thing and resettled 1 Link to comment Share on other sites More sharing options...
JeppeL Posted November 8, 2019 Share Posted November 8, 2019 @Calin I'm very happy seeing this changed due to the initial settlement happening from an incomplete match report, apologies for the inconvenience again! Here's the message received in the case from the sportsbook:"Upon further checking, we have confirmed that we have settled the bet prematurely as we have used the match report until the 80th minute only. But we already resettled customer's bet to the correct outcome.We apologize for the inconvenience caused by this."/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Roni Posted November 8, 2019 Share Posted November 8, 2019 Yrs they finally did the right thing, still not happy with how the problem was dealt with though , does make me wonder if i hadn't of worked out the settlement was at 80 minutes from the proof report, would it still have been resolved in our favour Oh well thanks guys for the support and input. Good luck going forward @JeppeL @TDW @Calin Link to comment Share on other sites More sharing options...
Calin Posted November 8, 2019 Author Share Posted November 8, 2019 It is the right thing to do mate. What baffles me is this rule that you posted. I do understand that in some sports can be relevant but I don't think it should ever be applied to football. And not when it takes not more than half an hour to get the correct stats. Also, how the governing bodies are accepting these rules is a mistery to me Link to comment Share on other sites More sharing options...
Roni Posted November 8, 2019 Share Posted November 8, 2019 Agree to a degree mate but the one thing I don't agree with is allowing the bet settlement made in error to stand, just like if my bank makes an error they will make damn sure they retrieve it back from me which is only fair in my opinion. Cheers once again guys if nothing else this saga has educated me a little on the process and potential pitfalls! Link to comment Share on other sites More sharing options...
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