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Not received prize money


cæsar
Go to solution Solved by RayL,

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Hi @cæsar, welcome to the Community.

Double checked on the competition and congrats on the winnings first of all :) I've reached out to the promotion owners in order to clarify when the payout of the winnings is due, I'll keep you updated here in this thread when I have a concrete answer.

 

/Ray

Former Community Moderator
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@cæsar, sorry for keeping you waiting first of all, my colleagues have double checked and credited your account with the winnings. Congratulations on the prize and apologies for the delayed payout. Please let us know if there's anything else we can do for you.

/Ray

Former Community Moderator
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@Gheorghe wrote:

Hallo, i have an problem with my winning. Parma - Roma, i have over15.5 corners, was 16 and on ticket is lose... thk


@Gheorghe The information we have from the official source is that there were 15 corners in the match, the sportsbook are referring to this link:

http://www.legaseriea.it/it/serie-a/match-report/2019-20/UNICO/UNI/12/PARROM 

/Jeppe

Former Community Manager
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Hi. It was fixed the day after a long chat. Strange that I have to contact and ask for it to get my cash prize, when I see that my user ID is at the top of the list.
But I guess, things like that can happen occasionally :-)

 

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