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Rank 9
Rank 9

Can we please get some clarification on how NBA division futures will be handled going foward by Unibet?

As these bets are still live and have not been voided my assumption is that you will grade these based on the completed standings at the end of each teams 8 seeding games to the teams who lead their respective divisions in line with the NBA's official tiebreakers/ results.

Some books such as BEt365 have already clarified for me that, yes this is how they are going to be handling these bets. Other books such as Willian Hill have clarified that no, as the format of the season has changed and in line with their policy these bets are void and I have already been refunded.

I have however received no clarification of the above one way or the other from Unibet. I'm a long time loyal customer and currently have over £5,000 worth of open NBA bets with you. I've tried contacting live support numerous times to no avail. Of all the sportsbook I deal with Unibet has been by far the least forthcoming. 

To be clear- I am not asking for these to be graded and settled, I am simply asking what is Unibet's current policy and position assuming the 8 regular season seeding games are completed successfully. I think as customers this is a fair expectation particuarly given the amount of my money you are holding onto.

I would be beyond outraged if you continued to hold onto my money for the next 2 months only to decide, actually we're not going to pay these out. Clarification is all that i'm asking for.

Best,

 

 

 

 

 

 

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Rank 3
Rank 3

Hi i made a season bet on the Wizards over/under, but now considering the circumstances, the reduction of games and change in match-ups i would like to void my bet

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Moderator
Moderator

Hey @Lime,

There's a meeting about this today that should provide some clarification. We can inform you here or via email, which ever you prefer. Smile 

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Community Manager
Community Manager

@Lime Your assumption is correct, the reason these haven't been settled yet is because the regular season has not completed and thus the final regular season standings are not yet available for our Sportsbook to settle bets from.
There's another member on here who's questioned if that is the correct way to go in terms of settlement, so we're pushing the Sportsbook a bit to clarify for us why we are doing it the way we are. We'll keep you updated!

/Jeppe

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Rank 9
Rank 9

Respond here please, I would like the response to be public. I'm a moderator on a number betting forums and will be linking this thread because I know I speak for others who are just as frustrated.

And I just wanted to express how deeply dissapointed I am overall in Unibet's punctuality and general lack of communication to it's players during this period. I wholeheartedly understand that there is a global pandemic occuring but of all your competitors- which I likely frequent possibly every single one:

Bet365, Betfair, Paddypower, William Hill, Betway, Skybet, Betstars, Bwin to name the largest

Each were all at least able to cobble together a response to me, and I say dissapointed because Unibet has otherwise been one of my favourite books to bet on with with one of the nicer user interfaces but I definitely feel let down here as a long time customer. 

To hold onto the money of your customers at a difficult time like this not less with no explanation, guidance, timeline or explanation or what you're doing is just an appaling look.

I have precedent for how all my other books are handling these so i'll be keeping a very close on Unibet's decisions here given how long you have had to come up with one. I've been keeping up with every other thread of a similar nature including ChuckBassPokers NHL thread so I must say i'm not optimistic but I won't be one to accept what I deem to be unfair treatment here.

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Rank 9
Rank 9

@Jeppe-Unibet  Thank you for getting back to me. I totally understand why they're not settled and I'm not pushing for settlement as in my original post. It doesn't matter to me either way as long as it's communicated to us however Unibet livechat, twitter, facebook have been less than helpful thus far hence the frustration.

You're holding £5k of my money with no indication that these bets are even live. I think it's reasonable to just want to be kept in the loop.

Thank you for responding though, I look foward to your reply.

 

 

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Rank 25
Rank 25

Not big deal to me as don't have much money involved but anyways i am having big difficulties to understand or believe that unibet wouldn't have sit down and figure out these thing about six months ago when they started close leagues. Like they did with uo and turned them to online. Even harder to understand  still the lack of ability to choose any direction they are going to go from now when clearly nhl season is over and all nba bets are over like stated in bet desciption like seen in picture.

Shouldn't it be automatic void when date exceeds or what is that date good for there? Just for fun?Shouldn't it be automatic void when date exceeds or what is that date good for there? Just for fun?

While you get your customers pissed off and bad experience, what are you trying to get out of this delaying? Beats me...

I doubt this behaviour encourages customers to play more on your site so you are just sawing branch you are standing on.

To bet or not to bet, that is the question.
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Rank 15
Rank 15
It's not same thing like with the poker tournament. If on poker it was Unibet part, on sportsbook they have a provider that is managing all of the rules and results. And of course the sportsbook provider have multiple clients, including in US. So they have to make all the clients happy which is impossible.

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Community Manager
Community Manager

@Lime wrote:

@Jeppe-Unibet  Thank you for getting back to me. I totally understand why they're not settled and I'm not pushing for settlement as in my original post. It doesn't matter to me either way as long as it's communicated to us however Unibet livechat, twitter, facebook have been less than helpful thus far hence the frustration.

You're holding £5k of my money with no indication that these bets are even live. I think it's reasonable to just want to be kept in the loop.

Thank you for responding though, I look foward to your reply.

 

 


@Lime I understood that you weren't pushing for anything in your OP, but just a clarification. I'm curious to hear your personal opinion though(as long as it's unbiased Smile), how do you feel would be the best way to deal with these season bets from our side?

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Rank 9
Rank 9

To me, and based on what other books are doing I think I personally think it's clear that

  • NBA championship and NBA conference winner bets should stay live and this is the currently the case at all the books i've checked. No complaints and this seems fair
  • NBA Season total wins/losses, any bets which had mathmatically hit prior to the delay should be honored. The rest should be cancelled. Majority of books have an 81/82 game minimum for these to be live so there's precedent to void there. I understand that some books are honoring those bets which hit would be a gesture of goodwill from the book, but wouldn't argue if Unibet decided to cancel all of these as well
  • Season long players awards such as MVP, DPOY, ROY, 6th Man of the year should stay live and this is the case with all other books too
  • NBA division futures  - This is the interesting one and only one in my opinion which is a judgement call by the book, either to be based on the books policy or defaulting to official guidance from the league where there is no policy in place. Those that have been refunded, refunded me weeks ago, those that are keeping these live (the majority) are obviously still pending. The difficulty here is that because you haven't already refunded these the longer you hold onto these the more Unibet is signalling that these are live (which is totally fine by me), but will make it incredibly difficult to then go on to void these given how long you've held onto monies for if you do end up deciding to void. 

 

Thus, my gripe is that we have no confirmation if the division futures are actually live or not because the bets being pending would be correct if that is in fact Unibets position. We just haven't been told if they are is the problem.

And to clarify, I personally have no championship, conference or season total futures, and am indifferent to how the bets I do hold are handled. Of course you will have players holding futures on the "wrong" side of these futures complaining but it would be very difficult for them vast majority of bettors to argue with the above if this is how Unibet handled it.

The judgment call bet of those I have listed above are the division winners and these are the only ones where I don't see an obvious way to settle hence me trying to get an answer here.

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