AidanJS Posted November 25, 2019 Share Posted November 25, 2019 I placed a bet on the app m. The money was taken out my account but the bet does not appear on my open bets Link to comment Share on other sites More sharing options...
RayL Posted November 25, 2019 Share Posted November 25, 2019 Hi @AidanJS, welcome to the Community :) What exactly did you place a bet on? If it was a racing bet, for example, they will not show in your sportsbeting history as they are stored in the racing section under "My Bets". Please let us know exactly and we can have a look at it for you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Mattr76 Posted November 30, 2019 Share Posted November 30, 2019 I have exactly the same issue today. Had a £5 treble and it doesn't appear anywhere! Link to comment Share on other sites More sharing options...
RayL Posted December 1, 2019 Share Posted December 1, 2019 Hi @Mattr76, welcome to the Community :) Same question like above basically, what exactly did you place a bet on? Based on the matches you selected, we might be able to point you in the right direction. Please let us know below. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
TimVH Posted December 12, 2019 Share Posted December 12, 2019 Hi @RayL, same here - but a livebet on win game of Porto and Rangers - this appeared in my bets overview, I even have picture of it. Both teams are winning now and the bet disappeared from my overview.... Link to comment Share on other sites More sharing options...
RayL Posted December 12, 2019 Share Posted December 12, 2019 Hi @TimVH, can you please post that picture here in this thread? I might be able to investigate it based on that. Former Community Moderator Link to comment Share on other sites More sharing options...
TimVH Posted December 12, 2019 Share Posted December 12, 2019 Hi Ray, done - see private message Link to comment Share on other sites More sharing options...
rampess Posted December 12, 2019 Share Posted December 12, 2019 I bet livebet to 3 games same bet, Manu -1, Ludogrets-1 and Rangers -1 and u are took my bet out after 3 mins after my confirmed and give money back. I see this now , really are this fair !! Link to comment Share on other sites More sharing options...
TimVH Posted December 12, 2019 Share Posted December 12, 2019 Same here - must be a way to avoid them to pay-out when you win. They also do avoid the cash-out option by doing this Link to comment Share on other sites More sharing options...
rampess Posted December 12, 2019 Share Posted December 12, 2019 I will talk to long this, if my bet had gone right Link to comment Share on other sites More sharing options...
RayL Posted December 12, 2019 Share Posted December 12, 2019 Hi @rampess So, there were technical issues all evening as I'm sure you noticed earlier tonight. Goes without saying but we have less than 0% interest in "avoiding paying". Although regrettable that there is an issue and you can't see your bet, it's tied to a technical issue and not a conspiracy to keep your money if your bet is winning. Thought I'll clear the air on that one. The Cash out function, same story, but not tied to a technical error. It's just not a guaranteed service provided by our traders and is to be used whenever available. Our developers are investigating the issue with the missing bet, I've also provided them with the information that you've sent me @TimVH, hang tight, we're on it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
TimVH Posted December 12, 2019 Share Posted December 12, 2019 Thanks - much appreciated. Looking forward to an acceptable solution, clear that both are winning and that my bet was placed (see picture provided) Link to comment Share on other sites More sharing options...
rampess Posted December 12, 2019 Share Posted December 12, 2019 Never say u try cheat oh yes I promes You. unibet is best organisation and im get couple loyalty price from you , but really I cant get my won, if it hit green light ? Link to comment Share on other sites More sharing options...
KALFKEWILLY Posted December 13, 2019 Share Posted December 13, 2019 I placed a bet at 19:59 on the game Mouscroun U21 vs Roeselare U21Score was 1-0 at that timeI bet the over 4.5 at stake of 3.00 for 5 euro. Game ended 4-1.It clearly appeared in my placed bets, unfortenately I have no screenshot of this.At half time I checked my account and to see the bet was gone from my history. Score at HT: 3-0 Link to comment Share on other sites More sharing options...
TimVH Posted December 14, 2019 Share Posted December 14, 2019 Any update @RayL on how we get our money back on the disappeared bets on Thursday? We all received a messages with apologies, but no word about the disappeared money... And no option to reply to the message Link to comment Share on other sites More sharing options...
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