Dolphin Posted July 7, 2019 Share Posted July 7, 2019 I get this message when I try to stream Live Stream not availableThere was an error when starting the live stream. Please try againIT has PFE in the bottom corner.How can I resolve this? Link to comment Share on other sites More sharing options...
Dolphin Posted July 7, 2019 Author Share Posted July 7, 2019 I have tried on three different devices and same result Link to comment Share on other sites More sharing options...
OOO Posted July 7, 2019 Share Posted July 7, 2019 @Dolphin Hi Dolphin , welcome to community :D I have to tell you , I guess , It's not your own problem , sometimes generally It's happening Link to comment Share on other sites More sharing options...
OOO Posted July 7, 2019 Share Posted July 7, 2019 @Dolphin, also if u search stream or live stream in community's search toolbar , you will hit many problems and reasons and how to fix them I will mention three topic's here maybe It will fix your problem, but I guess it was generally , anyway check it :)https://www.unibetcommunity.com/t5/Betting-Help/Live-streaming-on-pc/m-p/172847#M14https://www.unibetcommunity.com/t5/Betting-Help/Live-stream/m-p/227820#M980 * https://www.unibetcommunity.com/t5/Help-Support/video-stream/m-p/7078#M371 maybe third one will help you more , good luck Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2019 Share Posted July 8, 2019 Hi @Dolphin, sorry for the issues encountered, 😞. Did this happen on one particular match you were trying to stream or was this appearing overall on all streamed matches? It's important to make sure that Flash Player is enabled on the browser and in the case that it's still not working, an alternative Browser test could help us pinpoint the issue. Screenshots are always welcomed as well. Please let usknow a bit more in detail regarding this issue and if it's still persisting./RayThanks for the intervention @OOO :happy: 1 Former Community Moderator Link to comment Share on other sites More sharing options...
paulo Posted July 9, 2019 Share Posted July 9, 2019 Yep, I've added some money in the account, but so far none of the events I've tried to livestream has worked. All the same error: Link to comment Share on other sites More sharing options...
Dolphin Posted July 9, 2019 Author Share Posted July 9, 2019 Hi, Yes the same problem is persisting. I have now downloaded the Flash Player on the one device that didn't have it (the other two already had it). It still doesn't work. I have tried to stream using Google Chrome, so now on two of the three devices I have tried with Mozilla Firefox and Internet Explorer. I still can't stream anything. I have tried on various streams although the stream I would most like to follow as I have bets on it is the Cricket World Cup. I am living in New Zealand and was told that this should not be a problem for streaming? Link to comment Share on other sites More sharing options...
Purps Posted July 9, 2019 Share Posted July 9, 2019 @Dolphin wrote: I get this message when I try to stream Live Stream not availableThere was an error when starting the live stream. Please try againIT has PFE in the bottom corner.How can I resolve this?@Dolphin @RayL That's the exact same error message ( PFE and everything ) than our Bulgarian forum regulars ( @GothMoth and @TTABKATA ) reported on this thread: https://www.unibetcommunity.com/t5/Betting-and-Sports/Unibet-TV/td-p/115303On the thread it never got confirmed whether it was a regional thing or not, but it does look to have something to do with that... 1 Link to comment Share on other sites More sharing options...
Dolphin Posted July 9, 2019 Author Share Posted July 9, 2019 Link to comment Share on other sites More sharing options...
Dolphin Posted July 9, 2019 Author Share Posted July 9, 2019 Link to comment Share on other sites More sharing options...
RayL Posted July 9, 2019 Share Posted July 9, 2019 @paulo, @Dolphin, I've received word from our Sports expert that streaming issues are indeed detected on a handfull of accounts and it's not the user's PC or device that's causing it. Sorry for the runaround with this issue. The developers are already on it and are working on a fix. Although there's no confirmed timeframe on when this will be fixed, it doesn't usuaslly take more than a couple of days. /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
TTABKATA Posted July 9, 2019 Share Posted July 9, 2019 Just for info: still not working :) Link to comment Share on other sites More sharing options...
paulo Posted July 11, 2019 Share Posted July 11, 2019 ' there's no confirmed timeframe on when this will be fixed,' :OI was expecting a much better answer than that. Link to comment Share on other sites More sharing options...
RayL Posted July 11, 2019 Share Posted July 11, 2019 Sorry for not being able to provide it @paulo, 😞. The developers are indeed working on a fix but an estimated time for when the fix is being rolled out was not provided. Former Community Moderator Link to comment Share on other sites More sharing options...
Dolphin Posted July 12, 2019 Author Share Posted July 12, 2019 Yes I agree Paulo. It does seem a bit strange - My BET365 account has never had any problems Link to comment Share on other sites More sharing options...
JeppeL Posted July 12, 2019 Share Posted July 12, 2019 @Dolphin @paulo I hope we'll find the solution to this error quickly and Ray and I will make it known again that the people are understandably upset about it not working.We're not affiliated with 365 in any way, so don't see how that is relevant :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
paulo Posted July 12, 2019 Share Posted July 12, 2019 do they have livestream? Perhaps I should find another website to use Link to comment Share on other sites More sharing options...
Dolphin Posted July 12, 2019 Author Share Posted July 12, 2019 Hi Jeppe,The relevance is that I opened an account to watch the Cricket World Cup and bet on matches as Bet365 doesn't have that stream. As the Cricket World Cup is about to end and I am still unable to watch any of the matches I think I will just return to using Bet365 as I have never had any trouble streaming tennis, NBA etc with them. The main reason I opened an account with UNIBET was to stream the cricket and if it had worked I may have continued to bet money with UNIBET. Cheers Link to comment Share on other sites More sharing options...
JeppeL Posted July 12, 2019 Share Posted July 12, 2019 @Dolphin wrote:Hi Jeppe,The relevance is that I opened an account to watch the Cricket World Cup and bet on matches as Bet365 doesn't have that stream. As the Cricket World Cup is about to end and I am still unable to watch any of the matches I think I will just return to using Bet365 as I have never had any trouble streaming tennis, NBA etc with them. The main reason I opened an account with UNIBET was to stream the cricket and if it had worked I may have continued to bet money with UNIBET. Cheers@Dolphin The reason I mentioned it, is that the live stream function is working for everyone except for a handful of people, so there was no techincal relevance of me knowing that streams on another site are working fine :)When the main part of you making an account here was to use the cricket streams for betting - and it hasn't been working - I can see why you're not happy with the experience though, and I won't hold it against you if you do not wish to use Unibet in the future. I know @RayL has created the case and that the sportsbook people responsible the technical aspect of the live streams are trying to pin point why this error is happening on a few accounts, so in terms of getting it fixed, from my side there isn't much more I can do than let you know when we hear from them about it. I would like to offer a bonus, just as a gesture for the poor experience, and you may find it ready to activate in your bonus menu at your convenience, there's no deposit required and just a regular turnover requirement of 3x the bonus amount - the same goes for you @paulo.Apologies for the inconvenience again, I truly do hope that it's fixed soon!/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
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