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Dolphin

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@Dolphin, also if u search stream or live stream  in community's search toolbar , you will hit many problems and reasons and how to fix  them

I will mention three topic's here maybe It will fix your problem, but I guess it was generally , anyway check it :)

https://www.unibetcommunity.com/t5/Betting-Help/Live-streaming-on-pc/m-p/172847#M14

https://www.unibetcommunity.com/t5/Betting-Help/Live-stream/m-p/227820#M980

*   https://www.unibetcommunity.com/t5/Help-Support/video-stream/m-p/7078#M371 


maybe third one will help you more , 

good luck


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Hi @Dolphin, sorry for the issues encountered, 😞. Did this happen on one particular match you were trying to stream or was this appearing overall on all streamed matches? It's important to make sure that Flash Player is enabled on the browser and in the case that it's still not working, an alternative Browser test could help us pinpoint the issue. Screenshots are always welcomed as well. Please let usknow a bit more in detail regarding this issue and if it's still persisting.

/Ray

Thanks for the intervention @OOO :happy:

 

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Former Community Moderator
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Hi,

Yes the same problem is persisting. I have now downloaded the Flash Player on the one device that didn't have it (the other two already had it). It still doesn't work. I have tried to stream using Google Chrome, so now on two of the three devices I have tried with Mozilla Firefox and Internet Explorer. I still can't stream anything. I have tried on various streams although the stream I would most like to follow as I have bets on it is the Cricket World Cup. I am living in New Zealand and was told that this should not be a problem for streaming?

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@Dolphin wrote:

I get this message when I try to stream 

Live Stream not available
There was an error when starting the live stream. Please try again
IT has PFE in the bottom corner.
How can I resolve this?

@Dolphin @RayL 

That's the exact same error message ( PFE and everything ) than our Bulgarian forum regulars ( @GothMoth  and @TTABKATA  ) reported on this thread: https://www.unibetcommunity.com/t5/Betting-and-Sports/Unibet-TV/td-p/115303

On the thread it never got confirmed whether it was a regional thing or not, but it does look to have something to do with that...

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@paulo@Dolphin, I've received word from our Sports expert that streaming issues are indeed detected on a handfull of accounts and it's not the user's PC or device that's causing it. Sorry for the runaround with this issue. The developers are already on it and are working on a fix. Although there's no confirmed timeframe on when this will be fixed, it doesn't usuaslly take more than a couple of days. 

/Ray

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Former Community Moderator
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@Dolphin @paulo I hope we'll find the solution to this error quickly and Ray and I will make it known again that the people are understandably upset about it not working.

We're not affiliated with 365 in any way, so don't see how that is relevant :)

/Jeppe

Former Community Manager
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Hi Jeppe,

The relevance is that I opened an account to watch the Cricket World Cup and bet on matches as Bet365 doesn't have that stream. As the Cricket World Cup is about to end and I am still unable to watch any of the matches I think I will just return to using Bet365 as I have never had any trouble streaming tennis, NBA etc with them. The main reason I opened an account with UNIBET was to stream the cricket and if it had worked I may have continued to bet money with UNIBET. 

Cheers

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@Dolphin wrote:

Hi Jeppe,

The relevance is that I opened an account to watch the Cricket World Cup and bet on matches as Bet365 doesn't have that stream. As the Cricket World Cup is about to end and I am still unable to watch any of the matches I think I will just return to using Bet365 as I have never had any trouble streaming tennis, NBA etc with them. The main reason I opened an account with UNIBET was to stream the cricket and if it had worked I may have continued to bet money with UNIBET. 

Cheers


@Dolphin The reason I mentioned it, is that the live stream function is working for everyone except for a handful of people, so there was no techincal relevance of me knowing that streams on another site are working fine :)

When the main part of you making an account here was to use the cricket streams for betting - and it hasn't been working - I can see why you're not happy with the experience though, and I won't hold it against you if you do not wish to use Unibet in the future. I know @RayL has created the case and that the sportsbook people responsible the technical aspect of the live streams are trying to pin point why this error is happening on a few accounts, so in terms of getting it fixed, from my side there isn't much more I can do than let you know when we hear from them about it. 

I would like to offer a bonus, just as a gesture for the poor experience, and you may find it ready to activate in your bonus menu at your convenience, there's no deposit required and just a regular turnover requirement of 3x the bonus amount - the same goes for you @paulo.

Apologies for the inconvenience again, I truly do hope that it's fixed soon!

/Jeppe

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Former Community Manager
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