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@JeppeL @RayL @MarcoV 

 

Yesteday i placed a live bet in the corner marked based on the stats provided by your software. My bet was a win but i didnt get payed because your live stats had one corner to many in the match stats. I would like my bet payed out as i was basing the bet on the information you provide. If i cant trust the live stats then i cant live bet can i?

Please help me solve this matter.

 

/Barry

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Hi @BarryGibb,

I can have the odds checked at our Sportsbook for whether or not that line should have been offered - we had a similar case in the thread here: https://www.unibetcommunity.com/t5/Betting-Help/Wrong-result/m-p/253510/highlight/false#M1394 But please confirm, we're talking about the bet in Qatar - Columbia, correct?

/Jeppe

Former Community Manager
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Yeah thats the game alright. I placed the bet at 14-0 in corners for over 14.5 with about 8 minutes to full time. There was a corner for colombia at 92 mins i think. Thus making the score 14-1 and my bet is a winner. If i google the match it shows that there was 13-1 in corners at end of match so obviously there was a live stat error.

There wasnt value in the bet for 2 corners.... So i would never had made it if it if the stats was correct.

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@BarryGibb Sorry for the slow response! As I mentioned in the thread for another member that I linked to, having a bet where the live stats where showing wrong information, but the odds itself on the bet being correct as to the actual situation in the match, is not something I can have re-settled.
I do apologize for the stats showing incorrect, it's pretty rare, but it does happen from time to time. Since the stats are seen as an added feature to the live betting section, we do not re-settle. I realize it might sound a bit harsh, but it goes both ways in the way that we do not void winnings bet either on the basis of the live score being incorrect. 

Officially, the rule is described like this:

 Section B.1.6:

  • Statistics or editorial text published at the Unibet site are to be considered as added information, but Unibet does not acknowledge or accept any liability whatsoever if the information is not correct. At all times it is the Account Holder’s responsibility to be aware about circumstances relating to an event.

 

Section B.5.1:

  • When settling results [the Operator] will do its utmost to attain itself to information obtained first hand (during or exactly after the event has been concluded), through TV transmissions, streaming (web-based and through other sources) as well as official sites. Should this information be omitted from first hand viewing and/or official sources and/or there is an obvious Error in the information included in the sources above, the settlement of the bet offer will be based on other public sources.

 

I've added a Free bet on your account for the inconvenience of the slow response, apologies again for the issues on the bet.

/Jeppe

 

Former Community Manager
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